--- title: Klara Reviews meta\_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews & Product Details Visit Website Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. * * * Product Website Klara Seller [Klara](https://www.g2.com/sellers/klara) Discussions [Klara Community](https://www.g2.com/products/klara/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Travis Wachter Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) KE Kerem E. Assistant Small-Business (50 or fewer emp.) 12/3/2024 "The use of Klara" 4.5/5 What do you like best about Klara? The ease of use working with patients. I can be in contact with them in only one touch. The Ease of Implementation for patients to upload their files. If I ever have a problem I can contact Customer Support Review collected by and hosted on G2.com. What do you dislike about Klara? I don't dislike anything about using Klara Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? To make appointments, sending important files, to give important information to patients when they ask for it. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599476/official_response/edit) We value your feedback, Karem! Thank you for leaving us a review. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/6/2024 "Klara is easy to use for both clients and businesses" 5/5 What do you like best about Klara? Klara is easy to use and understand.It is easy to implement and train new staff and clients how to use. It has many features that are helpful for all partied involved. We use it daily to assist our clients and to communicate between inter-office personnel. Customer support is easy to access and quick response and resolution time. Review collected by and hosted on G2.com. What do you dislike about Klara? It is not compaticble with our current system so we have to use both systems for communication. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara makes Telemedicine very easy which allows us more access to our patients and more ability to meet their needs. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10616104/official_response/edit) Thank you for taking the time to leave us a review. We're glad to hear you're enjoying Klara! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 12/20/2024 "Effortless Communication and Streamlined Care" 5/5 What do you like best about Klara? Its ease of use, seamlessly combining messaging, appointment scheduling, and telemedicine features, all while ensuring secure and efficient communication between healthcare providers and patients. Review collected by and hosted on G2.com. What do you dislike about Klara? While the platform is user-friendly, some users might find the interface a bit limiting compared to other more customizable solutions. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? The problem of inefficient communication and scheduling in healthcare. It streamlines messaging, appointments, and reminders, saving time and improving organization, leading to a more efficient and smoother experience for both providers and patients. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10676598/official_response/edit) We're so happy you're enjoying Klara. Thank you for sharing! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Annalys L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalys L.") AL Annalys L. Lead receptionist Small-Business (50 or fewer emp.) 12/18/2024 "Great experience" 5/5 What do you like best about Klara? Easy and intuitive it is to use. The asthetic. Review collected by and hosted on G2.com. What do you dislike about Klara? The only annoy part is when we have duplicate patients and merging them is a hassle Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Ease of communcation, easy telemedicine visits and online forms Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10665404/official_response/edit) Thank you, Annalys! We appreciate your kind feedback and the time you took to share it. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Annmarie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annmarie D.") AD Annmarie D. Clinical Director & CEO Small-Business (50 or fewer emp.) 7/12/2024 "Awful experience from start to finish" 0.5/5 What do you like best about Klara? The introductory call was amazing - all the points about the services offered sounded like a dream. Review collected by and hosted on G2.com. What do you dislike about Klara? Onboarding was unnecessarily slow. Took 1-2 weeks to get on a 15 minute call. They had (4) different 15 minute calls prior to "launch date" which was still not officially launched. Constantly had to message the people in charge of our account to get any correspondence from them. By the time we had access to login and try out the features, we realized we were not given completely transparent information and that all of our staff would have access to every single clients information. From the beginning we told the sales guy we were in-home healthcare that we have one entry staff with one client (which he was familiar with because his child also had the therapy we provide from another agency). I understand why doctors can have access to any clients info, but an entry level staff right out of high school should not have this information. Overall, between the training/onboarding, awful communication (still waiting on a response to be removed from their contract 3 weeks ago - followed up 3 times and no response!), and it not actually being confidential I felt compelled to write a review. I dont usually write reviews, I've used bad software before. This one is by far the worse experience I have ever had with a software which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not! We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? It is not benefiting me. They took forever to set up and once set up was finally told that it would not work for our agency. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-9885078/official_response/edit) We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention. Validated ReviewerSource: Organic SA Sherlin A. Certified medical assistant Small-Business (50 or fewer emp.) 12/3/2024 "It has been very easy to use and easy to asses patients" 5/5 What do you like best about Klara? I like the most the way its setup for use. Review collected by and hosted on G2.com. What do you dislike about Klara? I think the only thing i dislike is that once tasks are completed it takes a while for the number to update Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? It is helping being able to efficiently see patients Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599343/official_response/edit) Thank you for your feedback, Sherlin! We love to hear how Klara has positively impacted your practice. 6/4/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 12/3/2024 "Easiest communication!" 4.5/5 What do you like best about Klara? Easy to categorize depending on patient inquiry. I love the tagging capability as well. We use Klara for our practice on a daily basis Review collected by and hosted on G2.com. What do you dislike about Klara? I would love to see a key word finding option in the individual chats, as well as an option to search phrases in the inbox to locate a patient whose name perhaps we forgot at the time. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Good at rapid response and fixing bugs quickly. Support team is very communicative over any issues. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599317/official_response/edit) We're so happy you're enjoying Klara! We appreciate your feedback. Thank you for taking the time to share it with us. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Erin E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin E.") EE Erin E. Modernizing Medicine Superuser Small-Business (50 or fewer emp.) 12/3/2024 "Klara Helps Minimize Phone Time" 5/5 What do you like best about Klara? Minimize back and forth between staff and patients. Creates a more streamlined method for communication. Review collected by and hosted on G2.com. What do you dislike about Klara? Lack of integration with EMA/ModMed. The ability to do pre-checkin via Klara text. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara helps our office decrease our incoming phone volume. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599265/official_response/edit) Thank you for your feedback, Erin! We're happy to hear you're enjoying Klara. Current UserValidated ReviewerIncentivizedSource: Seller invite BD Braeden D. Receptionist Mid-Market (51-1000 emp.) 12/13/2024 "Very Intuitive" 5/5 What do you like best about Klara? This software makes it easy to communicate with patients. Review collected by and hosted on G2.com. What do you dislike about Klara? There is nothing that I dislike about Klara. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara is allowing us to find and more easily connect with each of our patients. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10643156/official_response/edit) Thank you, Braeden! We appreciate your feedback. Current UserValidated ReviewerSource: Organic ![Braeden D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braeden D.") BD Braeden D. Receptionist Small-Business (50 or fewer emp.) 12/10/2024 "Klara is incredibly intuitive." 5/5 What do you like best about Klara? The user interface is extremely intuitive. Review collected by and hosted on G2.com. What do you dislike about Klara? I don't have anything that I actually dislike about Klara. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara is helping us communicate with our patients more efficiently and effectively. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10625987/official_response/edit) We're so happy you're enjoying Klara Braeden! Thank you for sharing. Current UserValidated ReviewerSource: Organic ## Questions about Klara? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Klara ](https://www.g2.com/products/klara/discussions/new) GU Guest User What is Klara used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klara-used-for) GU Guest User • Last activity over 3 years ago What does Klara do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-klara-do) [ View all Discussions ](https://www.g2.com/products/klara/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) Klara Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b534e777fcc5cb0cfa2ea6fab30d6a5/ohmd.png "Product Avatar Image") OhMD 4.8/5(170) [ Compare Now ](https://www.g2.com/compare/klara-vs-ohmd) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-klara) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_679e399c8c237a6e2479ec54b669101f/doxy-me.png "Product Avatar Image") Doxy.me 4.5/5(98) [ Compare Now ](https://www.g2.com/compare/doxy-me-vs-klara) ##### ##### Klara Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance Operations Workflow Management Interoperability Digital Intake Forms Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/klara/features) ## Top-Rated Alternatives [ ![OhMD](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OhMD") OhMD 4.8/5(170) ](https://www.g2.com/products/ohmd/reviews) [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/klara/competitors/alternatives) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Intake](https://www.g2.com/categories/patient-intake) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated note-taking software for professional use?](https://www.g2.com/discussions/what-is-the-top-rated-note-taking-software-for-professional-use)[Is KPMG worth it as an EPM consulting firm for moving a finance organisation away from spreadsheets to fit-for-purpose planning software, or do boutique EPM specialists deliver faster results?](https://www.g2.com/discussions/is-kpmg-worth-it-as-an-epm-consulting-firm-for-moving-a-finance-organisation-away-from-spreadsheets-to-fit-for-purpose-planning-software-or-do-boutique-epm-specialists-deliver-faster-results%20)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Skai vs Pacvue for a mid-size brand spending over $500K on Amazon ads: which gives better automation and reporting without needing a full-time dedicated operator?](https://www.g2.com/discussions/retail-media-advertising-platforms-skai-vs-pacvue-for-a-mid-size-brand-spending-over-500k-on-amazon-ads-which-gives-better-automation)[Best EDI system to integrate with my current software](https://www.g2.com/discussions/what-s-the-best-edi-system-to-integrate-with-existing-software)[Pros and Cons Details](https://www.g2.com/products/klara/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)