--- title: Klara Reviews meta\_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews & Product Details Visit Website Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. * * * Product Website Klara Seller [Klara](https://www.g2.com/sellers/klara) Discussions [Klara Community](https://www.g2.com/products/klara/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Travis Wachter Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 11/25/2025 "Excellent for Patient Communication and Information Sharing" 5/5 What do you like best about Klara? Patient communication and receiving important information Review collected by and hosted on G2.com. What do you dislike about Klara? Since we began using it, we haven't encountered any negative issues. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? I now spend less time reaching out to patients to gather information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Shannon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon M.") SM Shannon M. Owner Small-Business (50 or fewer emp.) 10/3/2024 "Do not use this Platform; It does not work well and they do not have good business practices." 0/5 What do you like best about Klara? There are no redeeming qualites. Do yourself a favor and spend a little more and get the platform Podium so you can actually speak to your patients in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Klara? I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office. As a small business, I expected better support and communication, but it seems like Klara prioritizes larger clients instead. Overall, it’s definitely not worth the money, and I cannot recommend their services based on my experience. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? It did not solve anything. Patients do not like having to use yet another app that they have to log into and then get logged out of within a few minutes. It constantly gives errors as well. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10337959/official_response/edit) Hi Shannon, Thank you for your review. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 12/4/2024 "Ease of being able to 'just text the info' to the pt's when they ask or don't want 'another portal'." 3.5/5 What do you like best about Klara? I like being able to text the pt's w/minimal delay and send/receive any forms/docs needed. I appreciate being able to see if the pt has or hasn't read the msgs as well. We have a lot of pt's ask to just text them info & not all use our portal system. Plus the portal has a delay where we have to wait for the pt to see an email that says they have a msg, log into the portal & then if they reply there, wait for someone to send a task that w/the portal msg & that may be delayed by not being sent to the correct person right away. With Klara, it gets assigned fairly quickly & we can see all the history if we open the pt's acct to send them a msg & see all correspondences as they happen instead of piece mail in multiple diff tasks/portal msgs in our portal system. (We get a new task for each portal msg even if they are responses to prev s msgs.) Pt's usually check/respond to text msgs fairly quickly. Review collected by and hosted on G2.com. What do you dislike about Klara? 1)I would like to be able to send forms, orders, results, etc., directly to from the chart to the pt in Klara instead of having to save to the computer & then upload to Klara to send. 2)It would be nice to have a list of recent pts you've communicated w/pop up when you go to/use the search bar. 3)If there was a way to have preloaded messages you can pick from to send to pt's, like 'I am trying to reach you for x, please call....' or 'Here are the forms for x, please complete and return by...'. One's that each user can make specific to them would be best. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Not being able to reach patients to schedule or playing phone tag is my biggest issue. I have been able to communicate w/pt's via Klara when unable to connect by phone. I also utilize the ability to send/recieve forms & docs needed quite a bit as many pt's don't want to use our portal system or have fax capabilities. I can also see if pt's have read the msgs to make sure they have the info needed. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10604397/official_response/edit) Thank you for taking the time to share your thoughts. We are always looking to improve our product experience and your feedback is helpful! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 12/3/2024 "Implementing Klara has created ENORMOUS efficiencies within our workflow!" 5/5 What do you like best about Klara? Klara is extremely user-intuitive. There is no extensive training needed to understand how Klara works and how to utilize bits and pieces of it to create efficiencies across numerous job positions. We have loved that the implementation of Klara hasn't required our clinic to setup all the capabilities of it. We began using Klara for the HIPAA-compliant text messaging features, the appointment reminders and responses, and the e-forms feature. Patients are able to bypass downloading additional apps or creating usernames and passwords and simply login by verifying date-of-birth, name and phone number. Over the course of several months, we began enabling and using additional capabilities (voicemail transcription - LOVE THIS, pre & post appointment messages based on appointment type, e-statements, text-to-pay, etc). Klara has a great staff and support team that is truly dedicated to ensuring that it's setup correctly to your workflow and they genuinely want your practice to succeed in implementing this product. They have been receptive to feedback and come back with solutions! Review collected by and hosted on G2.com. What do you dislike about Klara? Truly this is a product whose success is determined by the person in-office implementing this. Klara has made communication internally with staff and patients so much easier first and foremost. While we had some staff that were initially resistant to change, it was quickly realized how much easier this product made each of our jobs. Educating staff on this product is so critical! Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara has enabled our clinic to quickly communicate and delegate messages & voicemails to the correct person. It has become a centralized location of communication that is trackable, can be exported to the chart, while also reducing response time for patients. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599362/official_response/edit) Thank you for taking the time to write a review. We're so glad you are enjoying Klara! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mary Anne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary Anne B.") MB Mary Anne B. Office Manager Small-Business (50 or fewer emp.) 12/14/2024 "Was excited but product fell flat." 2/5 What do you like best about Klara? I like that I can text message patients. Review collected by and hosted on G2.com. What do you dislike about Klara? Our patients do not like the set up, it is glitchy, the messages to pateints are too little to read. We also cannot edit our own things. We have to call a rep to do it, which is weird. It is really not that easy to use. It seems that it was a good idea, and some coders were hired, but coders were not kept to continue to innovate and fix. CONTINUE INNOVATING or you will loose your product all together. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? We can message patients, but they have stopped using because they do not like it. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10648099/official_response/edit) Thank you for bringing this to our attention Mary Anne. We're sorry to learn about your experience. We are always looking to improve our product and your feedback is helpful. Current UserValidated ReviewerIncentivizedSource: Seller invite AG Alisha G. Certified Dermatology Technician and Medical Assistant Mid-Market (51-1000 emp.) 12/5/2024 "Easiest way to communicate with patients!" 5/5 What do you like best about Klara? I love that patients can send pictures and that we can communicate back and forth in real time! Review collected by and hosted on G2.com. What do you dislike about Klara? I wish that there was a way to bridge Klara's information into our EMR. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Patients appreciate being able to text and reach staff in a timely manner. It makes it easier to multitask for staff. We can not always break away to answer phones but we can change screens on the computer to use Klara while doing other things. Patients and staff appreciate being able to send and receive pictures, making our work more efficient and helping to manage our time. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10610606/official_response/edit) Thank you, Alisha. We're delighted to hear about your experience with Klara! Current UserValidated ReviewerIncentivizedSource: Seller invite ![ashley e.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ashley e.") AE ashley e. medical asisstant Mid-Market (51-1000 emp.) 2/24/2025 Guest users or non-business users of the software, not included in G2 scores. "Good application" 5/5 What do you like best about Klara? easy to use, great customer support, i use it frequently, thers a number of features that are helpful Review collected by and hosted on G2.com. What do you dislike about Klara? i love everything shout Klara. the log out time sometimes gets in the way but other than that i love it Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? helping me get in touch with patients effectively and allows me to make sure patients get what they need Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/10/2024 "Good Product, but has the potential to be better" 4/5 What do you like best about Klara? I love being able to message patients, as it can be quicker than calling. It also allows us to communicate with other staff about an individual patient in one thread so information can be referenced. I do use it every day at my work, and use it frequently as a patient. Getting started is very easy, and simple to do, both as a medical staff and a patient. Review collected by and hosted on G2.com. What do you dislike about Klara? Not being able to search/see which conversations were closed. Sometimes, I need to go back to the conversation I just closed, and if I don't remember who it was, I'm stuck. If I try going through past conversations, there are too many to go through to find the patient I'm looking for. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Problem: Limited time Benefit: Communicating with patients quickly when time is limted Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10628755/official_response/edit) Thank you for your feedback! We love to hear how Klara has had a positive impact on your practice. Current UserValidated ReviewerIncentivizedSource: Seller invite EC evelyn c. Administrator Small-Business (50 or fewer emp.) 12/3/2024 "Amazing product" 5/5 What do you like best about Klara? That allow us to use the time we would have spent on the phone to do more productive things without sacrificing service, makes things easier for patients and permit us to send documents and have conversations with patients without having to stop what we are doing Implementation was easy, the customer support is great, we had a great experience with it Review collected by and hosted on G2.com. What do you dislike about Klara? Nothing at all, the system is excellent and customizable Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Lack of staff Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599884/official_response/edit) Evelyn, we're so happy you're enjoying Klara. Thank you for sharing! Current UserValidated ReviewerIncentivizedSource: Seller invite SC Selenne c. Front Desk Office Manager Mid-Market (51-1000 emp.) 12/5/2024 "PERFECT COMMUNICATION APP" 5/5 What do you like best about Klara? User friendly and love that I have direct contact with a patient, our hours of operation are usually the same working our for our patients so being anle tp communicate via text is so convinient. Review collected by and hosted on G2.com. What do you dislike about Klara? Do not dislike anything so far, Im only on there when communicating with a patient about appointments. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Communication is much easier via text for some of our pts. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10610578/official_response/edit) Thank you, Selenne! We appreciate the positive comment. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Klara? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Klara ](https://www.g2.com/products/klara/discussions/new) GU Guest User What is Klara used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klara-used-for) GU Guest User • Last activity over 3 years ago What does Klara do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-klara-do) [ View all Discussions ](https://www.g2.com/products/klara/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) Klara Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b534e777fcc5cb0cfa2ea6fab30d6a5/ohmd.png "Product Avatar Image") OhMD 4.8/5(170) [ Compare Now ](https://www.g2.com/compare/klara-vs-ohmd) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-klara) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_679e399c8c237a6e2479ec54b669101f/doxy-me.png "Product Avatar Image") Doxy.me 4.5/5(98) [ Compare Now ](https://www.g2.com/compare/doxy-me-vs-klara) ##### ##### Klara Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance Operations Workflow Management Interoperability Digital Intake Forms Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/klara/features) ## Top-Rated Alternatives [ ![OhMD](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OhMD") OhMD 4.8/5(170) ](https://www.g2.com/products/ohmd/reviews) [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/klara/competitors/alternatives) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Intake](https://www.g2.com/categories/patient-intake) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated note-taking software for professional use?](https://www.g2.com/discussions/what-is-the-top-rated-note-taking-software-for-professional-use)[Is KPMG worth it as an EPM consulting firm for moving a finance organisation away from spreadsheets to fit-for-purpose planning software, or do boutique EPM specialists deliver faster results?](https://www.g2.com/discussions/is-kpmg-worth-it-as-an-epm-consulting-firm-for-moving-a-finance-organisation-away-from-spreadsheets-to-fit-for-purpose-planning-software-or-do-boutique-epm-specialists-deliver-faster-results%20)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Skai vs Pacvue for a mid-size brand spending over $500K on Amazon ads: which gives better automation and reporting without needing a full-time dedicated operator?](https://www.g2.com/discussions/retail-media-advertising-platforms-skai-vs-pacvue-for-a-mid-size-brand-spending-over-500k-on-amazon-ads-which-gives-better-automation)[Best EDI system to integrate with my current software](https://www.g2.com/discussions/what-s-the-best-edi-system-to-integrate-with-existing-software)[Pros and Cons Details](https://www.g2.com/products/klara/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)