--- title: Klara Reviews meta\_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews & Product Details Visit Website Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. * * * Product Website Klara Seller [Klara](https://www.g2.com/sellers/klara) Discussions [Klara Community](https://www.g2.com/products/klara/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Travis Wachter Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) SF Samantha F. Small-Business (50 or fewer emp.) 3/19/2020 "Game Changer!" 5/5 What do you like best about Klara? Klara gives you the freedom to communicate with your patient via text and video. You can easily send any paperwork/documents to the patients, which would eliminate the use of wasted paper also many patients tend to lose docs given to them and this has definitely helped with that issue.. Its very simple to use, even our patients who struggle with new technology have been able to use and communicate with Klara just fine. I absolutely love that I am able to reach out to my patients directly/personally. I or the patient can communicate at our own convenience, which you cannot ask for anything better than that! Klara has 100% been a game changer in the med field. Review collected by and hosted on G2.com. What do you dislike about Klara? So far, i have no complaints! I Love using Klara to be able to personally communicate with my patients. Review collected by and hosted on G2.com. Recommendations to others considering Klara: This is an investment for your company. It has definitely changed the game. You are able to speak to your patients on a more personal level. also you can go back to your conversation with each patient where you left off and vise versa. I highly reccomend Klara to any business to all doctor offices. I wish my personal doctors office would begin using Klara. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? I don't have to worry about patients not answering my calls and or saying they did not get my voicemail. With the click of a button i can send the patient whatever information i am needing to get across and the patient may reply when convenient for them. Instead of having to wait for a time of the day to call back, and most patient will end up forgetting to call back because we all get busy and that's understandable. But with Klara you just simply text back your reply and that's all. No call, no being placed on hold or getting transferred to multiple people. I think every business thats deals with patients should invest in Klara. Trust me! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/10/2020 "Klara has been a game changer!" 4/5 What do you like best about Klara? The thing I love most about Klara is how it's given our practice the ability to reduce paper waste. I love how at the touch of a button we can easily send our patients instructions for their procedures. Klara has been really easy to learn. It's not complicated. It's very straight forward. Review collected by and hosted on G2.com. What do you dislike about Klara? Klara can be challenging for our elderly patients. We also find that we have a number of patients who don't like using it because they want to get someone on the phone. People want the phone call interaction. I also really dislike using it for scheduling because it can be a lot of back and forth and take up MORE time than a phone call. There are some patients who are the perfect Klara candidate that just get it. With these patients, the value of Klara being used in our practice outshines the challenges so I'm grateful for it. I'm a big user of MyChart. I wonder if it would be easier for the patient to have a dashboard similar? Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? It's helped so that we use less paper. It's helped so that our providers are more efficient with their time and able to send patient info at the click of a button. It's really helped our reception team filter calls and identify urgent messages. It also helps our patients who aren't able to have a phone conversation during the work day to be able to ask questions and have their answers faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 3/4/2020 "Great platform to communicate with patients" 4.5/5 What do you like best about Klara? I love the speed and ease with which you can answer a patient and let them know you are taking steps to resolve their issue. I also liek being able to communicate with pharmacies and authorize refills, send PHI for PAs and involve them in a 3 way conversation with the patient when needed. Review collected by and hosted on G2.com. What do you dislike about Klara? I would like more options for klara messages to be sent into instead of just the unassigned folder. Having multiple inboxes (but not assigned to one specific person) Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Speed of communication, texting platform eases confirmations of appts, access to patients during the workday, they are very unlikely to answer a phone call but having a conversation with them via text allows us to resolve problems in a timely manner and reduces call volume. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ashley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley G.") AG Ashley G. Small-Business (50 or fewer emp.) 5/27/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "MY COLLEAGUES AND I HAVE BEEN USING KLARA FOR ALMOST 1 YEAR AND IT IS GREAT!" 5/5 What do you like best about Klara? MY COLLEAGUES AND I HAVE BEEN USING KLARA FOR ALMOST 1 YEAR NOW TO COMMUNICATE WITH PROVIDER OFFICES AND IT IS GREAT! I LOVE HOW WE CAN ALSO COMMUNICATE WITH OUR PATIENTS AS WELL VIA KLARA WITHOUT CALLING THEM OR THE PATIENT CALLING US. THANKS KLARA!! Review collected by and hosted on G2.com. What do you dislike about Klara? THERE IS NOTHING THAT I DISLIKE ABOUT KLARA Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? GETTING FASTER RESPONSES FROM PROVIDERS WHEN IT COMES TO GETTING ALTERNATIVE RX'S FOR PATIENTS/ PATIENT DEMOS Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 4/6/2020 "Easy to use. Always helpful when needed! A+" 5/5 What do you like best about Klara? What I like best is if I have a question or run into a problem there is always someone to help. No waiting around for a day or two for an answer- the help is quick & efficient- which is great for me being the impatient type. Review collected by and hosted on G2.com. What do you dislike about Klara? There really are not any areas that I dislike. Klara is very helpful allowing me to excel in responding to patients- and for patients as well- to get in touch with me! Review collected by and hosted on G2.com. Recommendations to others considering Klara: Get it! For me, it's a wonderful way to communicate with patients & staff- and it's so easy for our patients to use as well. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? I feel the number 1 problem solved is that our patients know that my office can be easily reached and that the site is safe. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 11/26/2025 Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 2/14/2020 "Klara makes HIPAA compliant communication easy!" 5/5 What do you like best about Klara? Klara sends me alerts when I have a message from a patient, so nothing gets missed! It shows us when the patient has read the message, and allows us to assign their responses to the appropriate staff member. This allows us to respond more quickly and to provide better patient care. I am fairly new in my position, but it was very easy to learn how to use this system. Review collected by and hosted on G2.com. What do you dislike about Klara? There is a patient app for iPhones, but I wish there was an app for Androids as well. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? I really like being able to reply to phone calls via Klara, because this saves a lot of time that would be spent on phone calls. Additionally, if I leave a voicemail for a patient, I can follow-up with a Klara message that makes it easier for patients to respond. Also, this allows us to ensure that the patient receives our message through read receipts. It is easy to integrate the information in Klara into our charting system for easy documentation. Klara staff is always available if there is an issue or assistance is needed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CS C S. Small-Business (50 or fewer emp.) 3/6/2020 "Happy MD" 5/5 What do you like best about Klara? The platform is very easy to use. Entering patient data is simple, templates are easily created, patients love it because it is not a portal and they avoid using the phone. We use it for appointment reminders, intake forms that can be filled out from a patient's phone in about 3 minutes, lab results, and sending records. Patients use it to text message the office and avoid a phone call. Review collected by and hosted on G2.com. What do you dislike about Klara? It would be nice if we could schedule reminders to go out at a future dates. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Cut down phone calls by 90% (not an exaggeration) Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/4/2020 "Convenience and Ease" 5/5 What do you like best about Klara? Klara has significantly decreased the number of phone calls we receive. It makes it ultra easy to answer simple questions without playing phone tag. Can also send and receive scanned in documents (e.g., school/work forms that require a provider to fill out) and pictures (e.g., like new insurance cards). Review collected by and hosted on G2.com. What do you dislike about Klara? Not all patients want to jump to messaging, so many continue to call for simple things like requesting refills of medications or confirming appointment times. This is not a knock on Klara, just that users are sometimes resistant to change. Overall, the patient response to Klara has been positive, though. Review collected by and hosted on G2.com. Recommendations to others considering Klara: Just do it! Get Klara Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Like I already said, it saves time that would be wasted playing phone tag. It makes it easy to send or receive documents and pictures. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 2/27/2020 "Better than expected" 5/5 What do you like best about Klara? Klara has been invaluable during COVID 19 when my practice switched over from in-person medical visits to virtual visits. The video conferencing is simple to use and I've gotten positive feedback from my patients. Review collected by and hosted on G2.com. What do you dislike about Klara? Getting used to the format on different devices Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Faster communication with patients in real time Review collected by and hosted on G2.com. Show More 5/28/2020 Current UserValidated ReviewerSource: Organic ![Michael T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael T.") MT Michael T. President Small-Business (50 or fewer emp.) 2/26/2020 "Great experience!" 5/5 What do you like best about Klara? Klara has really transformed my practice as it so much easier to communicate with patients and they love it as well. Review collected by and hosted on G2.com. What do you dislike about Klara? Patients sometimes get annoyed with the daily pinging if they don't read the message Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Much better patient response to our messages compared to phone calls and emails Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Klara? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Klara ](https://www.g2.com/products/klara/discussions/new) GU Guest User What is Klara used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klara-used-for) GU Guest User • Last activity over 3 years ago What does Klara do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-klara-do) [ View all Discussions ](https://www.g2.com/products/klara/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) Klara Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b534e777fcc5cb0cfa2ea6fab30d6a5/ohmd.png "Product Avatar Image") OhMD 4.8/5(170) [ Compare Now ](https://www.g2.com/compare/klara-vs-ohmd) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-klara) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_679e399c8c237a6e2479ec54b669101f/doxy-me.png "Product Avatar Image") Doxy.me 4.5/5(98) [ Compare Now ](https://www.g2.com/compare/doxy-me-vs-klara) ##### ##### Klara Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance Operations Workflow Management Interoperability Digital Intake Forms Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/klara/features) ## Top-Rated Alternatives [ ![OhMD](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OhMD") OhMD 4.8/5(170) ](https://www.g2.com/products/ohmd/reviews) [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/klara/competitors/alternatives) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Intake](https://www.g2.com/categories/patient-intake) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated note-taking software for professional use?](https://www.g2.com/discussions/what-is-the-top-rated-note-taking-software-for-professional-use)[Is KPMG worth it as an EPM consulting firm for moving a finance organisation away from spreadsheets to fit-for-purpose planning software, or do boutique EPM specialists deliver faster results?](https://www.g2.com/discussions/is-kpmg-worth-it-as-an-epm-consulting-firm-for-moving-a-finance-organisation-away-from-spreadsheets-to-fit-for-purpose-planning-software-or-do-boutique-epm-specialists-deliver-faster-results%20)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Skai vs Pacvue for a mid-size brand spending over $500K on Amazon ads: which gives better automation and reporting without needing a full-time dedicated operator?](https://www.g2.com/discussions/retail-media-advertising-platforms-skai-vs-pacvue-for-a-mid-size-brand-spending-over-500k-on-amazon-ads-which-gives-better-automation)[Best EDI system to integrate with my current software](https://www.g2.com/discussions/what-s-the-best-edi-system-to-integrate-with-existing-software)[Pros and Cons Details](https://www.g2.com/products/klara/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)