Kixie PowerCall Reviews & Product Details

Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member. Also the call recording on each outbound with the integration into the CRM records makes it easy to listen and coach the agents so there were no fewer mistakes and increased customer and agent satisfactions. Review collected by and hosted on G2.com.

Nothing really, they continue to take the feedback and work on improvements. Such as sending text images and integrating with custom modules. Some times there are updates that happen and users need to refresh their Powercall to receive those updates. Review collected by and hosted on G2.com.

Kixie is easy to use and integrate with our CRM. It allows us to save time and eliminate errors while dialing. Helps ease eye strain from looking back and forth from your phone to your computer to get the number correct. The keyboard shortcuts to make helps or using right click over a phone number makes the calling process more efficient. The pre recorded voice mails save time as well while calling prospects. Review collected by and hosted on G2.com.

I wish the previous name would clear when I am dialing the next person. I get confused who I am calling.

Also, for the pre recoded voice mails, it would be nice to have the option to personalize those instead of just dropping them when the greeting picks up. Review collected by and hosted on G2.com.

Local dial feature, click to call feature, I have been making more cold calls overall since I have started using it. it also holds me more accountable because we can track the number of cold calls we make per day, week, and month. Overall, I really like using Kixie! Review collected by and hosted on G2.com.

If I get a call back from a prospect my smart phone will tell me to press 1 to be connected and the call usually drops right after that. Also, if I call a business and have to use the dial pad for an extension or for a dial by name directory, it will often not work on the first try, Review collected by and hosted on G2.com.

Kixie is super easy to set up, use and makes my life in sales so much easier, in regards to outbound calls. The dial pad design is great, but my favorite feature is how it puts their logo next to a phone number and you can one click dial. Review collected by and hosted on G2.com.

Sometimes when I have closed the dial pad and it rings, it just pops up, but doesn't let me answer the call. Review collected by and hosted on G2.com.

The thing I like best about Kixie is the integration between our CRM and Kixie. It makes our life so much easier as we are able to make calls and have all the valuable information logged and saved within our CRM. Review collected by and hosted on G2.com.

The one think I dislike about Kixie is that at times the call will not go through or the customer is unable to hear us. A simple refresh quickly resolves the problem almost every time. Review collected by and hosted on G2.com.

The simplicity and efficiency it adds to tracking in my CRM. I have been able to make nearly +10 calls every hour because of Kixie. Review collected by and hosted on G2.com.

If the power-call tab worked in a smaller window, I would have on my primary screen open 24/7. Review collected by and hosted on G2.com.

Kixie's integration to CRM and our business has made it easy for our team to contact our clients with ease. Their Kixie icon appears next to any number on CRM or Google Chrome, click on that number and you can call it immediately. It allows use to contact our customers without dialing in their numbers so we can effectively reach out. Our team can effectively chime in on calls for training purposes, great for new employees. Though I don't use the feature, the SMS feature is nice for clients that are on the go and don't have time for a quick chat over the phone. I can simply update them with a quick message. Our business uses Google Suite so Kixie integrates with Google very well. Review collected by and hosted on G2.com.

I think the only thing that I don't like is that you need to have your Google Chrome up in order for Kixie to work. But that would defeat the purpose of its easy integration with CRM (as you would need a browser to access that site). Also listening into live calls can be finicky, but a simple restart of Chrome fixes that minor issue up. Review collected by and hosted on G2.com.

I love how the connection is never unsteady, and how easy it is to leave voicemail drops and text messages. I am able to call through my leads quickly and efficiently using Kixie. Review collected by and hosted on G2.com.

I would say that the only thing that could be better would be for me to be able to have my CRM and Kixie dialer open on the same tab. I work on a laptop, so this sometimes can get a little clunky but that is not a major issue it is more of me needing to work on a laptop that makes it difficult. Review collected by and hosted on G2.com.

I like the texting feature and the local presence feature. The local presence allows my phone number to basically mimic the area that I'm calling. I also have the ability to turn this off, which is great for follow ups as potential clients can expect to see my actual number on the caller ID. Review collected by and hosted on G2.com.

Sometimes there's a lag on messages being sent directly from my cell phone using Kixie, resulting in the same message being sent multiple times. Although I would mostly attribute that to my Wifi/Internet connection. I prompt that says your message has been sent or message failed to send might be useful in that instance. Review collected by and hosted on G2.com.

We love using Kixie, it saves us a ton of time and is so simple to use. I especially like having my calls recorded so I can jump back into a call to gather specifics and make sure each call is noted accurately. They also route my calls to my cell so I never miss a call if I have to step away from my desk. Would definitely commend to anyone looking for the ultimate voice/text extension for Zoho. Review collected by and hosted on G2.com.

Would be nice if it was easier to locate incoming calls in my CRM as the call is coming in. Review collected by and hosted on G2.com.

I appreciate that I can leave live voicemails with prospects & it sounds like I cared enough to called each and every prospect & leave a personal voicemail. My outbound activity is exceeding company goals an Inside Sales Rep. I am more productive with my day because of Kixie. Review collected by and hosted on G2.com.

Daily updates, sometimes hourly updates, means that I need to refresh & restart Kixie. I have to refresh my stuff almost hourly to ensure my soft phone, HubSpot & Kixie work correctly together. Review collected by and hosted on G2.com.

I love the fact that when your calling a prospect from across the country you get a local caller ID presence. It increases your connection rates and allows you to have more meaningful connections. We also have the benfit of having Kixie save all calls in our crm so we can listen back and get coaching on our cnversations. Kixie enables us to have our research on one monitor and then our dialer on the other. So that you can have more meaningful conservations and tailor them accordingly. WIth Kixie I can drop a voicemail with a button and when a prospect calls me back my dialer opens up via my computer. Love that I dont have to call my phone and can use my computer for all my calls! Review collected by and hosted on G2.com.

nothing. Sometimes Kixie lags but its nothing serious. Review collected by and hosted on G2.com.

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it. Review collected by and hosted on G2.com.

The MMS feature is only accessible through the PowerCall Extension but not the app or the email you receive. Review collected by and hosted on G2.com.

Easy to use for the team. We were up and running very quickly. I love local presence. It really gets us more connects which is why we got the dialer in the first place. It was less complicated than the competition that we looked at.Customer service is also great and always available, even by text. Sometimes if I'm in a hurry I just text my rep and ask him to add users for me and he will. Always fast and friendly even given the difference in time zones. Review collected by and hosted on G2.com.

Honestly, no complaints. It does what we wanted it to do. I suppose having the window not be directly integrated in the Hubspot window was hard to get used to at first. But we got used to that pretty quickly. Review collected by and hosted on G2.com.

The click to dial is very basic, but it works. Review collected by and hosted on G2.com.

Does not integrate as advertised. During trial, sales rep spent less than 10 minutes on integration issue (uninstalled extension, reinstalled). The sync to CRM was not working. Using Google Chrome. Said that he would get with tech support (which he did). Short time later, pretty much told me that I was on my own. My search continues. Review collected by and hosted on G2.com.

Kixie’s vm drops and sms templates are major productivity boosters and time savers for our sales teams. The enterprise-level account support and tight integration into HubSpot and Pipedrive allow us to maximize the features of these tools. This has led to an increase in sales process compliance with our teams resulting in an increase in dollar per lead profitability for our clients. Review collected by and hosted on G2.com.

It would be great if it supported batch texting. Review collected by and hosted on G2.com.

New user - The CRM integrated dialer is] very intuitive. Using Kixie Powercall has not only aided in scaling my business, but sales have gone up 3% since i've started using it! Review collected by and hosted on G2.com.

I haven't experienced any issues within the software; it's very rare that i need software support because the software is very easy to use. Review collected by and hosted on G2.com.

Kixie support has been great. It has helped me eliminate other softwares and just use Kixie for calls, automation and keeping track of customers. Its pretty much plug and play but during the onboarding call is where kixie won me over. Thanks to Alex.. Youre the Mann for opening up my eyes to more possibilities with this software. Thanks! Review collected by and hosted on G2.com.

Limited on Zapier connections, txt and email campaigns. Quarterly billing Review collected by and hosted on G2.com.

ease of use - does everything I need - integrates very well with Hubspot Review collected by and hosted on G2.com.

I don't really have any issues with the platform Review collected by and hosted on G2.com.

The setup was one of the easiest implementations I've experienced. It took maybe 15 minutes and required no support and fully records activity in Hubspot. Review collected by and hosted on G2.com.

I wish they offered ringless voicemail instead it is a voicemail drop that you have to dial and let ring. We looked into some of the ringless vm companies but we couldn't find one that recorded everything into our CRM, Hubspot. Review collected by and hosted on G2.com.

I like the simplicity of the app, both in design as well as functionality (connects to CRM and logs calls). It is easy to use, set up new headphones or make new calls. It also includes Click to call which helps when on a website.

I like that it has local number display which increases pick up rates. It also has pop up when a call is received.

You can configure call routing, view reports/call stats.

It has an internal directory so you can quickly communicate with your team via calls or chat.

You can choose your main number from your original city or anywhere else. Review collected by and hosted on G2.com.

Initially I was not impressed with the design. Now a few versions later I am loving it.

There is not anything that I dislike from the app, you do not even need to install it, just use a Chrome Extension and log in. Review collected by and hosted on G2.com.

What I like best about Kixie is that I can send a text or an email instantly to my clients while on the call without getting off that screen. Review collected by and hosted on G2.com.

So far, I have any to see a downside to Kixie. It provides me with all my needs to get to the job done efficiently. Review collected by and hosted on G2.com.

This app has been absolutely instrumental in keeping deals information cohesive & organized. It will refresh your knowledge of a deal quicker, upload call recordings and notes from dispositions. The click to call feature is pretty good, too! Being able to keep up with our leads is huge. Review collected by and hosted on G2.com.

Just make sure to click the phone number in red in the Pipedrive deal instead of clicking the phone icon, that's not even really a dislike. Review collected by and hosted on G2.com.