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Kiteworks Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

16 months

Kiteworks Media

Kiteworks Demo - CISO Dashboard Overview
Improve data governance with visibility to all content entering and leaving your organization, and demonstrate compliance with one-click compliance reports.
Kiteworks Demo - CISO Dashboard Drill-Down
Drill down to the actionable details, including users, timestamps, and IP addresses
Kiteworks Demo - CISO Dashboard in Detail
Visibility down to the file level, the closest you can get to the content
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Kiteworks Reviews (142)

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Reviews

Kiteworks Reviews (142)

View 1 Video Reviews
4.4
142 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Kiteworks for its strong security features and compliance controls, which provide peace of mind when sharing sensitive data. The platform's ability to integrate seamlessly with tools like Microsoft Office and Salesforce enhances collaboration while maintaining strict access controls. However, some users note that the initial setup can be complex, requiring careful planning and IT support.

Pros & Cons

Generated from real user reviews
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Akanji B.
AB
"Secure and Compliant, But Needs UI Improvements"
What do you like best about Kiteworks?

I love the security controls and compliance features of Kiteworks. It's great how data encryption keeps files safe both in transit and at rest. I also appreciate the granular permissions that allow me to fine-tune access controls for users. The compliance reporting is another standout feature, as it simplifies audits and regulatory checks. The setup was pretty smooth, and the support was cool when we needed help. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

UI navigation can be clunky sometimes. Areas for improvement: *Customization options*: More flexibility in compliance templates, *Reporting features*: More advanced reporting and dashboard options, *Mobile experience*: Improve responsiveness on smaller screens. Review collected by and hosted on G2.com.

Hallen J.
HJ
"Secure File Sharing with Excellent Compliance Support"
What do you like best about Kiteworks?

I like Kiteworks for its automated security controls and audit trails that make compliance much easier by enforcing policies like access and encryption 24/7, reducing human error, and creating a tamper-proof record for compliance checks with GDPR and HIPAA. The initial setup was pretty straightforward, and their support team guided us through the process. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

🤔 Reporting features could be more intuitive 😕. Some customizations feel limited. 😊 More drag-and-drop options for reports 📊 and customizable dashboards would help 👌. For customizations, maybe more API hooks 🔌 for deeper integrations. Review collected by and hosted on G2.com.

Viola B.
VB
"Secure, Integrative, and Efficient for Compliance"
What do you like best about Kiteworks?

I appreciate Kiteworks' strong security features, like encryption and access controls, which make sharing sensitive files safer. The compliance-focused tools are a big plus, helping businesses meet regulatory requirements. I really like how Kiteworks integrates smoothly with tools like Microsoft Office and Salesforce, which makes it easy to work with existing tools. Another aspect I find valuable is the audit trails feature for tracking file activity, ensuring we always know what's happening with our files. The initial setup was quick for basic configuration, which was quite convenient. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks could improve on: - Mobile app UX - Customization options - Reporting features Review collected by and hosted on G2.com.

Cristine Grace T.
CT
Accountant
Enterprise (> 1000 emp.)
"Secure and Reliable, But Setup Requires IT Support"
What do you like best about Kiteworks?

I really appreciate Kiteworks for its strong security and access control features. Files can be encrypted, permissions are tightly managed, and as an admin, I can see exactly who accessed what and when, which is reassuring when handling sensitive data. The detailed audit trails and activity logs are fantastic because they automatically log every file activity, such as uploads, views, edits, shares, and permission changes, with user identity, timestamps, and IP details. These logs can't be altered by end users, making them reliable evidence. Plus, the centralized dashboard allows for quick issue identification without technical intervention. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Setup and configuration may require IT support. The initial setup was moderate to complex. Review collected by and hosted on G2.com.

Marry C.
MC
"Secure and Seamless Collaboration Platform"
What do you like best about Kiteworks?

I often like Kiteworks' strong security features, like encryption and access controls, and its compliance-focused tools which make sharing sensitive files safer. Kiteworks integrates smoothly with tools like Microsoft Office and Salesforce. Users also like its audit trails for tracking file activity. The setup is usually straightforward for IT pros with clear admin controls for permissions and security, pre-built integrations with common tools, and detailed docs and support available. It's easy to configure security settings. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks could improve on: - Mobile app UX - Customization options - Reporting features Review collected by and hosted on G2.com.

JJ
"Seamless Workflow Security with Kiteworks"
What do you like best about Kiteworks?

I like how Kiteworks plays super well with Office 365 and Salesforce, making secure sharing part of my workflow. It means I share secure files without leaving Office 365 or Salesforce, which saves time and keeps my workflow smooth. I also found the initial setup very easy and cool, which is a big plus. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Some features feel a bit tacky. Some workflows could be more intuitive. Maybe simplify file-sharing steps? Suggestion: drag-and-drop plus clearer CTAs could boost the user experience. Review collected by and hosted on G2.com.

ayuba o.
AO
"Secure Data Sharing with Seamless Integration"
What do you like best about Kiteworks?

I love Kiteworks' robust security features and compliance controls. It works especially well in giving me control over sensitive data sharing and tracking access. Plus, integrating it with existing workflows is pretty smooth. I also appreciate how Kiteworks plays nice with other tools, like Microsoft Office 365 and Salesforce, making securing data exchanges seamless. The setup was pretty smooth too, with responsive support. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks is solid, but sometimes the interface can feel a bit clunky. I would love if they tweaked the UI for smoother navigation. Also, more customization options for compliance templates would be great. Review collected by and hosted on G2.com.

Marry C.
MC
"Secure Collaboration with Kiteworks"
What do you like best about Kiteworks?

I really value Kiteworks for its strong security features like encryption and access controls, which make sharing sensitive files safer. The compliance-focused tools are also a big plus, helping to meet regulatory requirements like GDPR and HIPAA. I enjoy how Kiteworks integrates smoothly with tools like Microsoft Office and Salesforce, which makes it easy to work with our existing setup. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I think Kiteworks could improve on the mobile app UX. The customization options are lacking, especially the branding options. The reporting features also need improvement. Review collected by and hosted on G2.com.

Neha J.
NJ
UX/UI Designer
Design
Mid-Market (51-1000 emp.)
"Robust Security and Seamless Integration for Large Teams"
What do you like best about Kiteworks?

Kiteworks offers strong security & compliance with encryption, zero trust access, and support for laws like GDPR and HIPAA. It connects easily with tools like Google Drive, SharePoint, and security systems (LDAP, SIEM, DLP). It also tracks all file activity and supports flexible setups on cloud or on premises for large teams. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks interface & file organisation is a bit confusing and limited branding options. Customer support can be slow at times, and updates may need extra storage or manual work. Offboarding old users or partners isn’t fully automated yet. Review collected by and hosted on G2.com.

Olivia D.
OD
"Secure Document Sharing with Room for Navigation Improvement"
What do you like best about Kiteworks?

I use Kiteworks to exchange confidential documents with colleagues and clients, and it effectively stops leaks and protects the confidential information in those documents. I like the ability to set detailed permissions for each file, which helps me control exactly who can view, edit, or download each file. The setup was easy, although some advanced features required a bit of learning. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Navigating between folders can be confusing at times. It would be better if the folder navigation could be more direct and the clicks for common tasks can be reduced. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

16 months

Perceived Cost

$$$$$
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Kiteworks Features
Device Syncing
Web Interface
File Type Support
File following
File Sharing
Simultaneously Editing
User and Role Management
Policies and Controls
Device Management
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Kiteworks