Henry S.
HS
Henry S.
Technical Product Specialist
Small-Business (50 or fewer emp.)
"Effortless Access Management with Room for Improvement"
4/5
What do you like best about Kisi?

I find Kisi incredibly easy to use and manage. It integrates smoothly with a bunch of other coworking tools and resources. I also love that it syncs with calendars, making it a breeze to set up schedules. Additionally, syncing Kisi with OfficeRnD to manage access based on memberships works really well. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The intercom system and hardware could be finicky at times. It would also be nice to have multiple admins have access and the ability to respond to door rings instead of it being limited to a single device. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

Thank you for this detailed feedback, Henry!

It's great to hear Kisi has simplified access management and scheduling for you. We also appreciate your feedback about the intercom. We're happy to share that multiple receivers are already supported, and we're currently working on more call routing functionalities.

Thanks for being part of the Kisi community!

Rick D.
RD
Rick D.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Great customer experience!"
5/5
What do you like best about Kisi?

I have been considering door access control for our facility for about a year now. After researching all the available companies, I ultimately chose Kisi. The main reason for my decision was my experience with my sales representative, Kalib Mickelson. He consistently supported me, answered every question—no matter how trivial—maintained contact even during long periods of inactivity, and was always both personable and extremely informative. In my 25 years of administration, I have interacted with many service and sales representatives, but I have never received this level of support. Saying he went above and beyond doesn't even capture it. While I can't yet comment on the product itself, my experience with Kalib was the deciding factor in my purchase. If Kalib's manager happens to read this, he truly deserves a raise and a promotion. Exceptional customer service is rare these days, but Kalib absolutely nailed it! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The price is a bit higher than other options. But the robust features and flexibility seem to justify the cost. Review collected by and hosted on G2.com.

Ben A.
BA
Ben A.
Company Directo
Small-Business (50 or fewer emp.)
"Reliable, Robust Access Control You Can Count On"
5/5
What do you like best about Kisi?

The access control is very reliable and robust Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Nothing it’s very good. The software is good Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

Thank you for your review, Ben!

We're glad to hear you've found Kisi reliable and easy to use. It's wonderful to know we're helping simplify access control for your gym.

Thanks for being part of the Kisi community!

Verified User in Consulting
UC
Verified User in Consulting
Enterprise (> 1000 emp.)
"Easy System Management and Great Communication"
4.5/5
What do you like best about Kisi?

Easy system management, great communication Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Billing cycle and management is not useful. We pay via ACH and have to wait until the invoice is due to actually receive the invoice.

Not all companies pay via credit card Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

Thank you for your review!

We're glad you've found Kisi easy to manage and appreciate your positive feedback about our communication. We also value your suggestion around billing and invoice timing and will share it with our team.

Thanks for being part of the Kisi community!

Luke  P.
LP
Luke P.
Manager
Small-Business (50 or fewer emp.)
"Terrible Customer Support but a (mostly) Great Product"
0/5
What do you like best about Kisi?

The ease of use, simple functionality, and clean UI. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The customer support is terrible. We had a critical issue recently, and they simply refused to help me. I called dosend of times and left multiple emails, but they did not help me. Finally, someone from the sales team contacted me to apologize, which was nice of him, but the support staff have still not contacted me about the issues we are facing. Review collected by and hosted on G2.com.

AM
Andrew M.
Owner
Small-Business (50 or fewer emp.)
"Best customer service I have had in a long time!"
5/5
What do you like best about Kisi?

The product itself is amazing and super easy to install. The best part about Kisi so far has been their customer service. I have been working with account executive Kalib Mickelson. He knows the product inside and out and is very knowledgable with everything. His customer service has been the best I have seen in a long time. He responds to emails pretty much immediately and he handles my issues quickly. I would highly reccomend Kisi to anyone based on my experience with him! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Nothing! Everything has been amazing so far! Review collected by and hosted on G2.com.

Clarence W.
CW
Clarence W.
Small-Business (50 or fewer emp.)
"Easy Setup"
5/5
What do you like best about Kisi?

We installed Kisi at our 2nd location, and we couldn't be happier. The system is extremely to setup, and everyone in customer support is always so quck to respond. I was able to get my door setup by just following the very detailed instructions. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

We have absolutely no complaints. Compared to other options, Kisi is really the best choice. Review collected by and hosted on G2.com.

Anders  N.
AN
Anders N.
Founder/CEO
Mid-Market (51-1000 emp.)
"Coworking and KiSi goes like hand in hand"
5/5
What do you like best about Kisi?

The ease of it all. Everything from installation over to dashboard and integration possibiliities. Over the years it´s always easy to connect with and get quick support and answers. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I´d like to have the ability to connect more doors to each box. Other than that I´m happy. Review collected by and hosted on G2.com.

Josephine S.
JS
Josephine S.
Manager, Director of Opportunity & Compliance at REMAX EDGE NY
Mid-Market (51-1000 emp.)
"Amazing and Easy to Use!"
5/5
What do you like best about Kisi?

So easy to use, easy to set up and can easily turn on and off. The customer service is amazing as well. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Nothing rally, Everything is fine so far. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"A great security feature for a shared space"
4.5/5
What do you like best about Kisi?

Kisi allows us to create unlock schdules for all of the doors at our building. Everything works as intended and the system makes it very easy to make adjustments as needed. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The cost of transitioning to the most up-to-date hardware can be a bit steep, but all of the updates are very thoughtful improvements to the intial product. Review collected by and hosted on G2.com.