# Best Chatbots Software ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 762 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 762+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=90225&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) **Sponsored** ### Ada Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-15T12%3A07%3A00Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots&secure%5Btoken%5D=ce9680b0541f4d8b4fb540ad96364ebf6de7545125af8190aaeddbabff040d8c&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) ### [Qualified](https://www.g2.com/products/qualified/reviews) Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,532 #### How Do G2 Users Rate Qualified? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.8/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Qualified? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Operations Manager, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Medium, 21% Large #### What Do G2 Reviewers Say About Qualified? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. - Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. - Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. - Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. - Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. ##### Cons - Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. - Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. - Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. - Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. - Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. #### What Are Recent G2 Reviews of Qualified? **["The best tech vendor we've ever implemented. Instant engagement, better meetings, phenomenal support"](https://www.g2.com/survey_responses/qualified-review-13193222)** **Rating:** 5.0/5.0 stars _— Layne P._ [Read full review](https://www.g2.com/survey_responses/qualified-review-13193222) **["Outstanding Partnership and 24/7 AI SDR That Accelerates Time-to-Value"](https://www.g2.com/survey_responses/qualified-review-13191342)** **Rating:** 5.0/5.0 stars _— David B._ [Read full review](https://www.g2.com/survey_responses/qualified-review-13191342) #### What Are G2 Users Discussing About Qualified? - [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for) - [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020) - [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer) - [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io) ### [Zendesk for Customer Service](https://www.g2.com/it/products/zendesk-for-customer-service/reviews) Zendesk per il Servizio Clienti è una soluzione di servizio alimentata dall'IA che è facile da configurare, utilizzare e scalare. Offre funzionalità pronte all'uso che sono semplici da modificare, aiutando le aziende a muoversi più velocemente. Sfruttando l'IA costruita su miliardi di interazioni CX, Zendesk migliora l'intera esperienza di servizio—dal self-service agli agenti e agli amministratori—migliorando l'efficienza su larga scala. Zendesk fornisce agli agenti strumenti, approfondimenti e contesto per offrire un servizio personalizzato su tutti i canali, inclusi messaggistica sociale, telefono ed email. Unifica conversazioni personalizzate, gestione dei casi omnicanale, flussi di lavoro IA, automazione e un Marketplace di oltre 1800 app sotto un'unica piattaforma. Zendesk QA utilizza l'IA per valutare e migliorare le prestazioni degli agenti, mentre la Gestione della Forza Lavoro ottimizza la pianificazione e la produttività per garantire la prontezza durante i periodi di picco. La soluzione è facile da implementare e regolare senza bisogno di IT o sviluppatori. La missione di Zendesk è semplificare la complessità aziendale e consentire connessioni significative con i clienti per aziende di tutte le dimensioni. Servendo oltre 130K marchi globali in oltre 30 lingue, Zendesk ha sede a San Francisco con uffici in tutto il mondo. **Average Rating:** 4.3/5.0 **Total Reviews:** 6,673 #### How Do G2 Users Rate Zendesk for Customer Service? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.4/10 (Category avg: 9.2/10) - **Controlla:** 8.1/10 (Category avg: 8.8/10) - **Analitica:** 8.2/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Zendesk for Customer Service? - **Venditore:** [Zendesk](https://www.g2.com/it/sellers/zendesk) - **Sito web dell'azienda:** www.zendesk.com - **Anno di Fondazione:** 2007 - **Sede centrale:** San Francisco, CA - **Twitter:** @Zendesk 102,672 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Zendesk, che facilita risposte rapide e flussi di lavoro di supporto organizzati. - Gli utenti apprezzano gli **spazi di lavoro senza soluzione di continuità** in Zendesk, migliorando l'usabilità attraverso strumenti efficaci come Talk e la gestione dei ticket via email. - Gli utenti apprezzano il **supporto clienti efficiente** fornito da Zendesk, apprezzando le capacità di risposta organizzate e rapide. - Gli utenti apprezzano la **organizzazione utile** di Zendesk, che consente risposte più rapide e una gestione migliorata del supporto clienti. - Gli utenti apprezzano la **gestione facile dei ticket** in Zendesk, che consente una collaborazione efficace e un monitoraggio efficiente del supporto clienti. ##### Cons - Gli utenti esprimono frustrazione per **la mancanza di funzionalità personalizzabili** , limitando la loro capacità di gestire efficacemente gli stati e gli aggiornamenti dei ticket. - Gli utenti trovano le **funzionalità limitate** di Zendesk per il servizio clienti frustranti, influenzando l'usabilità e l'efficienza nell'installazione. - Gli utenti trovano la **curva di apprendimento ripida** per le funzionalità avanzate di Zendesk, ponendo sfide per coloro che mancano di competenze tecniche. - Gli utenti trovano le **opzioni di personalizzazione limitate** per gli stati dei ticket e i permessi degli agenti uno svantaggio per i loro flussi di lavoro in Zendesk. - Gli utenti trovano la **complessità e la curva di apprendimento** di Zendesk impegnative, insieme a problemi con bug e integrazioni limitate. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["Piattaforma di Servizio Clienti Potente con Integrazioni Potenti"](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13254112)** **Rating:** 5.0/5.0 stars _— James H._ [Read full review](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13254112) **["Un unico posto per gestire le richieste IT con un chiaro tracciamento dei ticket"](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/it/survey_responses/zendesk-for-customer-service-review-13166804) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [In che modo Zendesk Support Suite sta trasformando l'esperienza del servizio clienti in vari settori?](https://www.g2.com/it/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [A cosa serve Zendesk Support Suite?](https://www.g2.com/it/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Esiste una versione gratuita di Zendesk?](https://www.g2.com/it/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/it/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [Cosa puoi fare con Zendesk?](https://www.g2.com/it/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Fin](https://www.g2.com/es/products/fin/reviews) Fin es un único Agente de Atención al Cliente que puede asumir diferentes roles, dependiendo de lo que necesite la conversación. Fin puede manejar ventas, servicio y más, todo como parte de una experiencia continua para el cliente. Beneficios clave del Agente de IA Fin: - Automatiza tareas complejas como reembolsos, disputas de transacciones y resolución de problemas técnicos. - Fácil de configurar con una experiencia sin código que cualquiera en tu equipo puede gestionar. - Funciona con cualquier mesa de ayuda, incluyendo Salesforce, HubSpot y Freshdesk, sin necesidad de migración. - Asequible a escala con precios que comienzan en solo $0.99 por resultado. - Proporciona visibilidad y control completos a través de herramientas para analizar, entrenar, probar y desplegar Fin en todos los canales. - Involucra a los compradores mientras exploran tu sitio, proporcionando respuestas instantáneas y relevantes cuando la intención es más alta. - Acerca a los prospectos a una decisión, respondiendo preguntas sobre precios y características, abordando objeciones y emparejando soluciones con sus necesidades. - Cierra oportunidades guiando a los compradores calificados al siguiente paso correcto: reservar reuniones, iniciar pruebas o pasar a ventas con todo el contexto. Cómo funciona: Fin combina IA generativa con reglas determinísticas para actuar como tus mejores agentes humanos. Puedes darle a Fin instrucciones detalladas, paso a paso, y las seguirá con rapidez y fiabilidad, reduciendo el tiempo de resolución y mejorando la satisfacción del cliente. Bajo el capó, Fin está impulsado por Fin APEX 1.0, el modelo de mayor rendimiento y más rápido para servicio al cliente. Cada capa está optimizada para precisión, velocidad y fiabilidad, por lo que Fin puede manejar grandes volúmenes y consultas complejas con confianza. Prueba de rendimiento: - Fin resuelve el 67% de las consultas de los clientes en promedio, con tasas de hasta el 93% para algunos equipos. - Confiado por más de 6,000 equipos de servicio al cliente, incluidas las principales empresas de IA del mundo como Anthropic. - En pruebas independientes, Fin superó consistentemente a los competidores, ofreciendo tasas de resolución más altas que Forethought, Decagon y otros. Clasificado como el Agente de IA #1 en G2, con el mayor número de reseñas. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,734 #### How Do G2 Users Rate Fin? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.8/10) - **Analytics:** 8.7/10 (Category avg: 8.5/10) - **Recopilación de información:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Fin? - **Vendedor:** [Intercom, Inc.](https://www.g2.com/es/sellers/intercom-inc) - **Sitio web de la empresa:** www.intercom.com - **Año de fundación:** 2011 - **Ubicación de la sede:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Éxito del Cliente, Director Ejecutivo - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian las **respuestas rápidas y precisas** de Fin, reduciendo significativamente la carga de trabajo de soporte y mejorando la resolución de consultas. - Los usuarios encuentran la **facilidad de uso** de Fin excepcional, con una navegación intuitiva y características útiles que simplifican la experiencia general. - Los usuarios valoran la **facilidad de uso** de Fin, disfrutando de un proceso de incorporación simplificado y características efectivas de seguimiento de conversaciones. - Los usuarios valoran la **eficiencia** de Fin, apreciando su fácil integración e interfaz intuitiva para operaciones sin problemas. - Los usuarios aprecian las **funciones de automatización** de Fin, mejorando la eficiencia y la gestión de clientes sin abrumar a los equipos de soporte. ##### Cons - Los usuarios encuentran que la falta de **características faltantes** en Fin limita la usabilidad y complica significativamente la experiencia del usuario. - Los usuarios encuentran **frustrante la falta de matices y la información desactualizada** de Fin, lo que a menudo lleva a la verificación con el soporte humano. - Los usuarios encuentran que las **funciones limitadas** de Fin restringen su capacidad para aprovechar completamente sus capacidades y control. - Los usuarios experimentan una **curva de aprendizaje pronunciada** con Fin, encontrando su configuración y funcionalidad exigente y compleja. - Los usuarios expresan preocupaciones sobre los **altos precios** de Fin, con muchas características que requieren un pago adicional, lo que lleva a facturas inesperadas. #### What Are Recent G2 Reviews of Fin? **["Soporte de IA útil que ahorra tiempo a nuestro equipo"](https://www.g2.com/es/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/es/survey_responses/fin-review-13188941) **["Soporte de IA rápido y preciso que agiliza los flujos de trabajo del servicio de asistencia"](https://www.g2.com/es/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/es/survey_responses/fin-review-13196970) #### What Are G2 Users Discussing About Fin? - [¿Cómo está Intercom transformando el panorama de la comunicación y el compromiso con los clientes?](https://www.g2.com/es/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [¿Para qué se utiliza Intercom?](https://www.g2.com/es/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/es/discussions/does-intercom-have-live-chat) - 2 comments - [¿Para qué se utiliza la aplicación intercom?](https://www.g2.com/es/discussions/what-is-intercom-app-used-for) - 1 comment - [¿Cómo funciona el chat de Intercom?](https://www.g2.com/es/discussions/how-does-intercom-chat-work) - 1 comment ### [Jotform AI Agents](https://www.g2.com/it/products/jotform-ai-agents/reviews) Gli Agenti AI di Jotform sono assistenti automatizzati in tempo reale progettati per aiutare i tuoi utenti in qualsiasi momento del giorno o della notte. Gli Agenti AI rappresentano il futuro del servizio clienti. Allena e personalizza il tuo agente AI personale per migliorare il coinvolgimento degli utenti, migliorare i tempi di risposta e ottimizzare le operazioni di supporto. Con il costruttore AI intuitivo e senza codice di Jotform, puoi facilmente addestrare e personalizzare il tuo Agente AI per adattarlo alla voce del tuo marchio, supportare i flussi di lavoro e rispondere con le informazioni esatte di cui i tuoi utenti hanno bisogno. Basta fornire dettagli chiave, documenti, FAQ o dati dei moduli, e il tuo Agente AI apprenderà da questo contesto per offrire interazioni accurate e personalizzate. Questo livello di personalizzazione aiuta i team a migliorare i tempi di risposta, aumentare la soddisfazione degli utenti e ottimizzare le operazioni di supporto in ogni fase del percorso del cliente. Uno dei vantaggi più potenti della piattaforma è la sua vasta libreria di oltre 7.000 modelli di Agenti AI personalizzabili. Questi modelli pronti all'uso forniscono un punto di partenza facile per una vasta gamma di casi d'uso, tra cui supporto clienti, onboarding, qualificazione dei lead, pianificazione degli appuntamenti, educazione sui prodotti, formazione interna e altro ancora. Ogni modello può essere completamente personalizzato con le tue istruzioni, tono, flussi di lavoro e conoscenze specifiche del settore, permettendoti di distribuire Agenti AI ad alte prestazioni in pochi minuti. Gli Agenti AI di Jotform forniscono assistenza automatizzata 24/7, garantendo che i tuoi clienti ricevano supporto immediato anche al di fuori dell'orario lavorativo. Mentre dormi, i tuoi Agenti AI continuano a lavorare, gestendo richieste, risolvendo problemi, raccogliendo informazioni e fornendo risposte accurate in ogni momento. Questa disponibilità continua riduce i tempi di attesa, aumenta il coinvolgimento e aiuta i team a tenere il passo con la crescente domanda. Con il supporto multicanale, gli Agenti AI di Jotform possono operare ovunque si trovino i tuoi utenti. Distribuisci i tuoi agenti su web, widget di chat, email, telefono, WhatsApp, Messenger, Gmail, WordPress e altri canali di comunicazione per un'esperienza di supporto unificata e coerente. Questa flessibilità omnicanale garantisce che i tuoi utenti ricevano sempre assistenza in tempo reale, indipendentemente dal dispositivo o dalla piattaforma. Per i team che richiedono interazioni basate sulla voce, Jotform offre potenti capacità telefoniche e SMS. Gli Agenti AI possono gestire chiamate in entrata, condurre conversazioni vocali naturali, rispondere a domande e trascrivere messaggi parlati, tutto con un tono amichevole e simile a quello umano. Questo rende gli Agenti AI di Jotform ideali per hotline di servizio clienti, promemoria di appuntamenti, supporto telefonico e menu telefonici automatizzati. Gli Agenti AI possono anche eseguire azioni personalizzabili in base ai tuoi flussi di lavoro. Definisci comportamenti specifici, trigger, passaggi di follow-up o compiti automatizzati che il tuo agente deve eseguire. Che tu voglia qualificare lead, inviare email, aggiornare record CRM, instradare richieste, generare report o raccogliere dati tramite moduli, il tuo Agente AI segue le tue regole con precisione. Combinando automazione in tempo reale, personalizzazione senza codice, supporto multicanale e comunicazione intelligente, gli Agenti AI di Jotform aiutano le organizzazioni a scalare la loro esperienza cliente senza sforzo. Che tu sia una piccola impresa o un'azienda globale, gli Agenti AI forniscono la velocità, l'accuratezza e la disponibilità necessarie per supportare gli utenti in ogni momento. **Average Rating:** 4.5/5.0 **Total Reviews:** 661 #### How Do G2 Users Rate Jotform AI Agents? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.7/10 (Category avg: 9.2/10) - **Controlla:** 8.0/10 (Category avg: 8.8/10) - **Analitica:** 8.0/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Jotform AI Agents? - **Venditore:** [Jotform](https://www.g2.com/it/sellers/jotform) - **Sito web dell'azienda:** www.jotform.com - **Anno di Fondazione:** 2006 - **Sede centrale:** San Francisco, California - **Twitter:** @Jotform 39,289 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** degli Agenti AI di Jotform, che semplifica notevolmente la creazione di sondaggi e l'automazione dei flussi di lavoro. - Gli utenti apprezzano la **facile configurazione** degli Agenti AI di Jotform, consentendo un'integrazione senza problemi nelle operazioni aziendali quotidiane. - Gli utenti apprezzano le **capacità di risparmio di tempo** degli agenti AI di Jotform, migliorando significativamente la loro produttività nella creazione di sondaggi. - Gli utenti apprezzano l' **efficienza** degli agenti AI di Jotform, che semplificano la creazione di moduli e migliorano la produttività complessiva. - Gli utenti apprezzano la **facilità di configurazione** degli Agenti AI di Jotform, permettendo una rapida integrazione nelle attività quotidiane. ##### Cons - Gli utenti sperimentano **allucinazioni e incomprensioni** con gli agenti AI di Jotform, portando a confusione e frustrazione durante le interazioni. - Gli utenti trovano le **capacità limitate dell'IA** impegnative, specialmente per personalizzare i flussi di lavoro e comprendere esigenze specifiche. - Gli utenti trovano le **funzionalità limitate** degli Agenti AI di Jotform restrittive, ostacolando la flessibilità nei flussi di lavoro e nella gestione delle sessioni. - Gli utenti trovano le **funzionalità AI inadeguate** degli Agenti AI di Jotform frustranti, poiché spesso allucinano e interpretano male le richieste. - Gli utenti esprimono frustrazione per la **scarsa comprensione** degli agenti AI di Jotform, influenzando l'usabilità e il successo del progetto. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Assistente AI veloce e senza codice che fornisce risposte contestuali"](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13188480)** **Rating:** 5.0/5.0 stars _— VELYON I._ [Read full review](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13188480) **["Jotform rende la cattura dei lead facile con modelli intuitivi e instradamento intelligente"](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13213003)** **Rating:** 4.0/5.0 stars _— Pratyush S._ [Read full review](https://www.g2.com/it/survey_responses/jotform-ai-agents-review-13213003) ### [Birdeye](https://www.g2.com/it/products/birdeye/reviews) Birdeye costruisce agenti AI per marchi con più sedi — fidato dai più grandi marchi aziendali a livello globale, tra cui Sutter Health, Aspen Dental, Sun Auto e Caesars Entertainment. Ti forniamo colleghi AI in ogni sede — per il marketing, le operazioni e l'esperienza del cliente — che svolgono i lavori di cui la tua azienda ha bisogno impiegando più agenti che lavorano insieme per ottenere visibilità AI, convertire la domanda e offrire un'esperienza cliente coerente. Colleghi AI → Fanno i Lavori Jay (marketing), Robin (operazioni) e Myna (esperienza del cliente) gestiscono il lavoro in tutte le tue sedi — dalla visibilità di ricerca AI, recensioni, elenchi e social, alla reception e prenotazione appuntamenti, a sondaggi, ticketing e approfondimenti. Non stai acquistando funzionalità. Stai aggiungendo personale AI a ogni sede. Così il lavoro viene svolto in ogni sede — senza sovraccaricare il tuo team. Agenti → Fanno il Lavoro Ogni collega impiega più agenti che lavorano insieme per completare un lavoro. Il modo in cui questi agenti lavorano è ciò che ci rende diversi. La maggior parte del software ti dice cosa sta succedendo; i nostri agenti decidono cosa fare — e lo fanno, con la tua approvazione. Consolidano ogni segnale in ogni sede, che si trovi in Birdeye o in una delle tue oltre 3.000 integrazioni; ragionano con la voce del tuo marchio e il contesto del settore; e agiscono — insieme — per guidare il risultato. Così una recensione, una campagna, una chiamata persa diventa un risultato finito, non un compito che giace in una dashboard. Pronto per le Imprese → Costruito per la Scala SSO, audit logging, HIPAA, SOC 2 e GDPR. Accesso basato sui ruoli, approvazioni a livelli e reportistica a livello di sede danno ai team aziendali e locali il controllo di cui hanno bisogno. Così rimani in controllo mentre l'AI gestisce l'esecuzione in centinaia di sedi. Con team negli Stati Uniti, Regno Unito, Australia e India, Birdeye sta ridefinendo come le imprese vincono localmente su larga scala. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,072 #### How Do G2 Users Rate Birdeye? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.4/10 (Category avg: 9.2/10) - **Controlla:** 8.7/10 (Category avg: 8.8/10) - **Analitica:** 8.8/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Birdeye? - **Venditore:** [Birdeye](https://www.g2.com/it/sellers/birdeye) - **Sito web dell'azienda:** www.birdeye.com - **Anno di Fondazione:** 2012 - **Sede centrale:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Ospedali e assistenza sanitaria, Immobiliare - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano Birdeye incredibilmente **facile da usare** , apprezzando la configurazione intuitiva e la navigazione senza problemi per gestire le recensioni. - Gli utenti apprezzano la **facilità d'uso** di Birdeye, trovando la navigazione e la gestione delle recensioni semplici ed efficienti. - Gli utenti apprezzano le **funzionalità di gestione delle recensioni user-friendly** di Birdeye, migliorando la comunicazione e la reputazione senza sforzo. - Gli utenti elogiano il **eccellente supporto clienti** di Birdeye, garantendo un'integrazione fluida e un grande successo nell'implementazione. - Gli utenti apprezzano la **facilità d'uso e la comodità** di Birdeye, soprattutto per la gestione delle recensioni e la comunicazione con i pazienti. ##### Cons - Gli utenti notano le **funzionalità mancanti** in Birdeye, desiderando l'integrazione con TikTok e altri miglioramenti. - Gli utenti notano che **l'interfaccia utente lenta di Birdeye e i miglioramenti dell'IA necessari** influenzano l'efficienza e l'esperienza del servizio clienti. - Gli utenti trovano **confuso gestire le recensioni** in modo efficace a causa di problemi di integrazione e usabilità del cruscotto. - Gli utenti notano una **curva di apprendimento** con l'interfaccia di Birdeye che può sfidare coloro che sono meno familiari con la tecnologia. - Gli utenti trovano che le **funzionalità limitate** di Birdeye manchino degli strumenti e delle integrazioni complete necessarie per un'esperienza migliore. #### What Are Recent G2 Reviews of Birdeye? **["Salvavita per la gestione della reputazione!"](https://www.g2.com/it/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/it/survey_responses/birdeye-review-8930451) **["Siamo tornati a Birdeye per una ragione"](https://www.g2.com/it/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/it/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [Cosa rende Birdeye uno strumento preferito per le aziende che cercano di migliorare la loro reputazione online e la gestione del feedback dei clienti?](https://www.g2.com/it/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [A cosa serve Birdeye?](https://www.g2.com/it/discussions/what-is-birdeye-used-for) - 1 comment - [Le recensioni di BirdEye sono false?](https://www.g2.com/it/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/it/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/it/discussions/what-does-birdeye-cost) - 1 comment ### [Tidio](https://www.g2.com/it/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,893 #### How Do G2 Users Rate Tidio? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.2/10 (Category avg: 9.2/10) - **Controlla:** 8.8/10 (Category avg: 8.8/10) - **Analitica:** 8.7/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Tidio? - **Venditore:** [Tidio](https://www.g2.com/it/sellers/tidio) - **Sito web dell'azienda:** www.tidio.com - **Anno di Fondazione:** 2013 - **Sede centrale:** San Francisco, California - **Twitter:** @tidiocx 1,306 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Vendita al dettaglio, Marketing e pubblicità - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti amano la **facilità d'uso** di Tidio, migliorando la comunicazione del team e fornendo un'interazione senza soluzione di continuità con i clienti. - Gli utenti apprezzano Tidio per le sue **capacità di supporto clienti immediato** , migliorando l'engagement e la soddisfazione con un'assistenza tempestiva. - Gli utenti sono impressionati dall' **efficiente chatbot AI** di Tidio, che migliora la comunicazione e il supporto ai clienti durante i periodi di punta. - Gli utenti elogiano la **facile configurazione** di Tidio, rendendo l'impostazione iniziale fluida ed efficiente per iniziare rapidamente. - Gli utenti amano le **funzionalità di coinvolgimento in tempo reale** di Tidio, rendendo l'interazione con i clienti fluida ed efficace su più piattaforme. ##### Cons - Gli utenti trovano Tidio **costoso** , soprattutto per i liberi professionisti che cercano opzioni di licenza convenienti che soddisfino le loro esigenze. - Gli utenti trovano le **funzionalità mancanti** in Tidio, come la geolocalizzazione, costose e carenti di flessibilità. - Gli utenti trovano **frustrante la limitata personalizzazione** di Tidio, desiderando un maggiore controllo sulle impostazioni e sui flussi di lavoro del chatbot. - Gli utenti trovano i prezzi di Tidio **troppo costosi** e suggeriscono un modello di pagamento più flessibile per una migliore accessibilità economica. - Gli utenti desiderano **più funzionalità** in Tidio, come stili di chatbot aggiuntivi e capacità di modifica migliorate su dispositivi mobili. #### What Are Recent G2 Reviews of Tidio? **["Coinvolgimento Efficiente del Cliente, Configurazione Facile"](https://www.g2.com/it/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/it/survey_responses/tidio-review-13183557) **["Dashboard pulito e personalizzabile con integrazione fluida del chatbot WordPress"](https://www.g2.com/it/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/it/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [Come posso configurare e ottimizzare i chatbot in Tidio per il mio sito di e-commerce?](https://www.g2.com/it/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [A cosa serve Tidio?](https://www.g2.com/it/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [Come disinstallare Tidio?](https://www.g2.com/it/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/it/discussions/is-tidio-safe) - 7 comments - [Come si usa Tidio?](https://www.g2.com/it/discussions/how-do-you-use-tidio) - 2 comments ### [Paylocity](https://www.g2.com/es/products/paylocity/reviews) Paylocity es una plataforma HCM galardonada que reúne a RRHH, Finanzas e IT en un solo sistema conectado, cubriendo nómina, beneficios, gestión de talento, tiempo y trabajo, gastos y aprovisionamiento de IT en un único registro de empleado. Reduce las tareas manuales de RRHH, ejecuta la nómina más rápido y pon a los nuevos empleados en marcha más pronto. Obtén visibilidad completa de los gastos, cuentas por pagar, tarjetas corporativas y adquisiciones en un solo lugar. Automatiza la creación de cuentas y gestiona el aprovisionamiento de IT sin tener que manejar sistemas separados. La IA está integrada en los flujos de trabajo diarios en los tres ámbitos. Las políticas, aprobaciones y flujos de trabajo se mantienen sincronizados a medida que las personas se unen, se mueven y crecen. Paylocity acompaña a sus clientes en el camino para construir grandes lugares de trabajo y ayudar a cada empleado a dar lo mejor de sí. **Average Rating:** 4.4/5.0 **Total Reviews:** 6,066 #### How Do G2 Users Rate Paylocity? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.8/10 (Category avg: 9.2/10) #### Who Is the Company Behind Paylocity? - **Vendedor:** [Paylocity](https://www.g2.com/es/sellers/paylocity) - **Sitio web de la empresa:** www.paylocity.com - **Año de fundación:** 1997 - **Ubicación de la sede:** Schaumburg, IL - **Twitter:** @Paylocity 4,577 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=212af04cd9a730ea20c60ec502c06e4fe22319f50fb7cb5bd2952e42a96b3069&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F24614%2F&secure%5Burl_type%5D=linkedin_company_website) 6,978 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Recursos Humanos, Gerente de Recursos Humanos - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 69% Medium, 19% Small #### What Do G2 Reviewers Say About Paylocity? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Paylocity tiene **facilidad de uso** , especialmente después de la capacitación y durante los procesos de conciliación de facturas. - Los usuarios aprecian el **servicio al cliente útil** de Paylocity, proporcionando asistencia y apoyo cuando es necesario. - Los usuarios aprecian el **servicio de atención al cliente útil** de Paylocity, mejorando su experiencia de nómina con asistencia y recursos valiosos. - Los usuarios aprecian la **navegación intuitiva** de Paylocity, lo que facilita encontrar información y completar tareas. - Los usuarios encuentran que Paylocity es una **solución simple y fácil de usar** para gestionar gastos e integrarse con otros software. ##### Cons - Los usuarios informan de **un mal servicio de atención al cliente** , experimentando largos tiempos de espera y falta de acceso directo a la asistencia. - Los usuarios a menudo encuentran **características faltantes** en Paylocity, lo que lleva a frustraciones y flujos de trabajo ineficientes durante tareas críticas. - Los usuarios encuentran la **curva de aprendizaje empinada** con Paylocity, citando software obsoleto y falta de apoyo para nuevos usuarios. - Los usuarios expresan frustración con **funciones limitadas** en Paylocity, deseando mejores controles administrativos y opciones de personalización. - Los usuarios informan de **servicios de soporte deficientes** , enfrentando largos tiempos de espera y resoluciones inconsistentes por parte de los representantes de servicio al cliente. #### What Are Recent G2 Reviews of Paylocity? **["Características integrales de RRHH con Paylocity"](https://www.g2.com/es/survey_responses/paylocity-review-13226431)** **Rating:** 5.0/5.0 stars _— Alexandra V._ [Read full review](https://www.g2.com/es/survey_responses/paylocity-review-13226431) **["Paylocity lo hace todo: nómina, relojes de tiempo y recursos humanos en uno."](https://www.g2.com/es/survey_responses/paylocity-review-12864399)** **Rating:** 5.0/5.0 stars _— Randi P._ [Read full review](https://www.g2.com/es/survey_responses/paylocity-review-12864399) #### What Are G2 Users Discussing About Paylocity? - [Estoy teniendo problemas para entender cómo usar Airbase para gestionar el gasto a nivel de toda la empresa. ¿Podría alguien explicar las mejores prácticas?](https://www.g2.com/es/discussions/i-m-having-trouble-understanding-how-to-use-airbase-for-managing-company-wide-spend-could-someone-explain-the-best-practices) - [¿Cómo está Paylocity transformando la gestión de nóminas y capital humano para las empresas?](https://www.g2.com/es/discussions/how-is-paylocity-transforming-payroll-and-human-capital-management-for-businesses) - [¿Para qué se utiliza Paylocity?](https://www.g2.com/es/discussions/what-is-paylocity-used-for) - 1 comment - [¿Para qué se utiliza Airbase?](https://www.g2.com/es/discussions/what-is-airbase-used-for) - 3 comments - [¿Por qué no funciona Paylocity?](https://www.g2.com/es/discussions/why-is-paylocity-not-working) - 3 comments ### [Genesys Cloud CX](https://www.g2.com/it/products/genesys-cloud-cx/reviews) Genesys Cloud CX® è una soluzione di orchestrazione delle esperienze potenziata dall'IA che consente alle organizzazioni di coordinare le interazioni con clienti e dipendenti in ogni punto di contatto. Collegando dati, sistemi e flussi di lavoro in tempo reale, aiuta le aziende a offrire esperienze più coerenti e personalizzate che migliorano la fedeltà, l'efficienza e i risultati aziendali complessivi. La soluzione riunisce IA; coinvolgimento vocale e digitale; instradamento intelligente e automazione; gestione del coinvolgimento della forza lavoro; e orchestrazione del percorso end-to-end in un'unica soluzione cloud unificata. La sua architettura aperta e flessibile consente alle organizzazioni di integrarsi facilmente con i sistemi esistenti, riducendo la complessità e creando un'esperienza più connessa tra i canali, consentendo l'innovazione senza interruzioni. Le organizzazioni utilizzano Genesys Cloud CX per accelerare il tempo di valorizzazione attraverso una rapida implementazione e capacità facili da distribuire, riducendo al contempo i costi di servizio con l'automazione guidata dall'IA. La personalizzazione in tempo reale e le interazioni contestuali aiutano a migliorare la soddisfazione del cliente, mentre le capacità native dell'IA migliorano la produttività degli agenti, semplificano i flussi di lavoro e supportano decisioni più rapide e informate. Un livello di dati unificato fornisce approfondimenti in tempo reale e garantisce esperienze senza soluzione di continuità tra i canali, eliminando i silos e migliorando la visibilità delle operazioni. La governance dell'IA integrata supporta un'adozione sicura, conforme e spiegabile, particolarmente importante per le industrie regolamentate. Progettata per la scala aziendale, la piattaforma offre alta disponibilità, stabilità e sicurezza, con la scalabilità e la flessibilità per supportare operazioni globali e esigenze aziendali in evoluzione mantenendo la resilienza. Genesys Cloud CX è ampiamente utilizzato da organizzazioni di tutte le dimensioni per orchestrare esperienze personalizzate dei clienti su larga scala, migliorare l'efficienza, semplificare lo stack tecnologico e ottenere un ROI misurabile. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.5/10 (Category avg: 9.2/10) - **Controlla:** 8.8/10 (Category avg: 8.8/10) - **Analitica:** 8.6/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Genesys Cloud CX? - **Venditore:** [Genesys](https://www.g2.com/it/sellers/genesys) - **Sito web dell'azienda:** www.genesys.com - **Anno di Fondazione:** 1990 - **Sede centrale:** Menlo Park, CA - **Twitter:** @Genesys 32,180 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Tecnologia dell'informazione e servizi, Servizi finanziari - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano Genesys Cloud CX **eccezionalmente facile da usare** , consentendo agli utenti aziendali di gestire autonomamente le configurazioni. - Gli utenti apprezzano l' **evoluzione continua delle funzionalità** di Genesys Cloud CX, migliorando le operazioni del contact center e la soddisfazione degli utenti. - Gli utenti apprezzano l' **affidabilità** di Genesys Cloud CX, elogiando la sua accessibilità e il supporto per la continuità aziendale. - Gli utenti apprezzano l' **efficienza** di Genesys Cloud CX, migliorando l'agilità e semplificando le operazioni del contact center su più canali. - Gli utenti apprezzano l' **interfaccia intuitiva** di Genesys Cloud CX, migliorando la gestione delle interazioni con i clienti e delle prestazioni della forza lavoro. ##### Cons - Gli utenti notano le **funzionalità limitate** di Genesys Cloud CX, in particolare nella traduzione vocale e nella disponibilità degli strumenti. - Gli utenti notano le **funzionalità mancanti** in Genesys Cloud CX, inclusa la personalizzazione limitata del cruscotto e le opzioni di reportistica complesse. - Gli utenti trovano la **complessità dell'interfaccia** impegnativa, soprattutto per i nuovi arrivati che navigano tra molteplici funzionalità e impostazioni. - Gli utenti trovano le **capacità di reporting inadeguate** di Genesys Cloud CX frustranti, richiedendo uno sforzo extra per ottenere informazioni di base. - Gli utenti trovano la **curva di apprendimento ripida** con Genesys Cloud CX, poiché l'interfaccia e le funzionalità possono essere inizialmente confuse. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Potere Omnicanale Centralizzato con Reportistica in Tempo Reale Intuitiva"](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Utente verificato in Tecnologia dell'informazione e servizi_ [Read full review](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-13150184) **["Configurazione senza sforzo, potenti integrazioni"](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [A cosa serve Genesys Cloud CX?](https://www.g2.com/it/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [Che tipo di software è Zendesk?](https://www.g2.com/it/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quali sono i 4 vantaggi più importanti di Active Directory?](https://www.g2.com/it/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Cosa fa Genesys Cloud per Salesforce?](https://www.g2.com/it/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/it/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Wati](https://www.g2.com/it/products/wati/reviews) Wati è una piattaforma di coinvolgimento dei clienti agentica che trasforma le conversazioni in entrate attraverso marketing, vendite e supporto. Unendo agenti AI e team umani su WhatsApp, Instagram, RCS, voce e chat web, Wati sblocca la crescita tramite interazioni significative mentre il Wati AI Copilot potenzia la produttività del tuo team. Fidato da oltre 16.000 clienti in più di 190 paesi, Wati semplifica operazioni complesse e conversazioni aziendali con una casella di posta unificata, automazione senza codice e il nostro strato intelligente di AI, Astra. Orgogliosamente supportato da Tiger Global, Sequoia Capital, DST Global e Shopify, e riconosciuto come Partner Premium di Meta e Google. Wati, la Piattaforma di Coinvolgimento dei Clienti Agentica per la Crescita delle Entrate. © Wati 2026. Clare.ai Limited. Conforme al GDPR. Certificato ISO/IEC 27001. Conforme SOC 2. **Average Rating:** 4.6/5.0 **Total Reviews:** 483 #### How Do G2 Users Rate Wati? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 9.2/10) - **Controlla:** 8.8/10 (Category avg: 8.8/10) - **Analitica:** 8.0/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Wati? - **Venditore:** [Wati](https://www.g2.com/it/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Sito web dell'azienda:** www.wati.io - **Anno di Fondazione:** 2020 - **Sede centrale:** Hong Kong, HK - **Twitter:** @Wati\_io 594 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website) 275 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Gestione dell'istruzione, Tecnologia dell'informazione e servizi - **Company Size:** 73% Small, 20% Medium #### What Do G2 Reviewers Say About Wati? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti lodano WATI per la sua **facilità d'uso** , trovandolo intuitivo ed efficiente per varie esigenze di automazione. - Gli utenti apprezzano l' **automazione senza sforzo** di WATI, migliorando la comunicazione e l'efficienza per aziende e startup. - Gli utenti elogiano l' **eccellente supporto clienti** di Wati, evidenziando un'assistenza reattiva e paziente che migliora la loro esperienza. - Gli utenti apprezzano la **facilità d'uso e la flessibilità** di Wati, rendendolo ideale per le startup e la comunicazione efficiente. - Gli utenti trovano **facile l'installazione** di WATI con WhatsApp vantaggiosa per una rapida integrazione e l'efficienza del team. ##### Cons - Gli utenti trovano i prezzi di Wati **costosi** , soprattutto con costi aggiuntivi per messaggi e trasmissioni. - Gli utenti trovano il **modello di costo e prezzo** di Wati impegnativo, in particolare per le organizzazioni più piccole e non profit. - Gli utenti esprimono la necessità di **funzionalità mancanti** come la modalità scura, le note interne e migliori opzioni di servizio clienti. - Gli utenti esprimono preoccupazioni riguardo ai **problemi di prezzo** , trovandoli impegnativi per le piccole imprese e le organizzazioni non profit. - Gli utenti riscontrano **problemi di messaggistica** con Wati, inclusi ritardi, problemi di consegna dei messaggi e restrizioni API da parte di WhatsApp. #### What Are Recent G2 Reviews of Wati? **["Automazione rivoluzionaria di WhatsApp per il follow-up dei lead degli annunci Meta"](https://www.g2.com/it/survey_responses/wati-review-13092376)** **Rating:** 4.5/5.0 stars _— Shivam P._ [Read full review](https://www.g2.com/it/survey_responses/wati-review-13092376) **["Integrazione API senza soluzione di continuità e prestazioni affidabili per una gestione dei lead semplificata"](https://www.g2.com/it/survey_responses/wati-review-13035486)** **Rating:** 5.0/5.0 stars _— Abhishek p._ [Read full review](https://www.g2.com/it/survey_responses/wati-review-13035486) #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/it/discussions/what-is-wati-used-for) - 3 comments ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,488 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) **["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Alexa for Business](https://www.g2.com/products/alexa-for-business/reviews) Alexa for Business is a service that enables organizations to integrate Alexa, Amazon's voice assistant, into their workplace environments. It provides tools for deploying and managing Alexa-enabled devices, users, and skills at scale, enhancing productivity and streamlining operations. Key Features and Functionality: - Meeting Room Management: Simplifies conference room experiences by allowing voice-activated control of meetings and equipment. Employees can start meetings with commands like "Alexa, start the meeting," reducing reliance on manual controls. - Employee Productivity: Enables users to access calendars, join meetings, and manage emails through voice commands. Alexa can read emails, provide daily schedules, and set reminders, facilitating efficient task management. - Device and User Management: Offers centralized management of shared Alexa devices and user accounts. Administrators can assign skills, monitor device status, and manage user permissions through the Alexa for Business console. - Custom Skills Development: Allows organizations to create private skills tailored to their specific needs, such as providing company information, reporting issues, or ordering supplies, thereby enhancing internal processes. Primary Value and Solutions: Alexa for Business addresses common workplace challenges by automating routine tasks and providing hands-free access to information and services. It enhances meeting efficiency, reduces administrative overhead, and supports a more connected and responsive work environment. By leveraging voice technology, organizations can improve employee productivity and satisfaction while optimizing resource utilization. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Alexa for Business? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.8/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Alexa for Business? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 employees on LinkedIn® - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Top Industries:** Higher Education, Information Technology and Services - **Company Size:** 56% Small, 24% Medium #### What Do G2 Reviewers Say About Alexa for Business? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **easy creation** of tasks with Alexa for Business, enhancing productivity and time management. - Users value the **scheduling capabilities** of Alexa for Business, enabling efficient meeting management and task organization. - Users value the **time-saving features** of Alexa for Business, allowing them to focus on more important tasks. #### What Are Recent G2 Reviews of Alexa for Business? **["Efficient Voice Assistant for the Workplace, but with Privacy Concerns"](https://www.g2.com/survey_responses/alexa-for-business-review-11374117)** **Rating:** 4.5/5.0 stars _— Rahul C._ [Read full review](https://www.g2.com/survey_responses/alexa-for-business-review-11374117) **["The Best you can choose"](https://www.g2.com/survey_responses/alexa-for-business-review-10769703)** **Rating:** 5.0/5.0 stars _— Tierra S._ [Read full review](https://www.g2.com/survey_responses/alexa-for-business-review-10769703) #### What Are G2 Users Discussing About Alexa for Business? - [What is Alexa for Business used for?](https://www.g2.com/discussions/what-is-alexa-for-business-used-for) ### [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 402 #### How Do G2 Users Rate Kore.AI? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kore.AI? - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai 5,659 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website) 1,275 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Large, 30% Small #### What Do G2 Reviewers Say About Kore.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. ##### Cons - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. #### What Are Recent G2 Reviews of Kore.AI? **["Comprehensive Conversational AI Platform with Great Flexibility"](https://www.g2.com/survey_responses/kore-ai-review-11531124)** **Rating:** 4.5/5.0 stars _— Uppala A._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-11531124) **["Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"](https://www.g2.com/survey_responses/kore-ai-review-13171381)** **Rating:** 4.5/5.0 stars _— Emmanuel L._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-13171381) ### [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,026 #### How Do G2 Users Rate Podium? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 8.4/10 (Category avg: 8.8/10) - **Analytics:** 8.4/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Podium? - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. - Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. - Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. - Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. - Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. ##### Cons - Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. - Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. - Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. - Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. - Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. #### What Are Recent G2 Reviews of Podium? **["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) **["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### [AWS Chatbot](https://www.g2.com/products/aws-chatbot/reviews) AWS Chatbot lets you monitor, troubleshoot, and operate your AWS environments natively from within your chat channels. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate AWS Chatbot? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.8/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind AWS Chatbot? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 employees on LinkedIn® - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Company Size:** 54% Medium, 23% Large #### What Are Recent G2 Reviews of AWS Chatbot? **["Nice implementation of thoughts."](https://www.g2.com/survey_responses/aws-chatbot-review-4857389)** **Rating:** 5.0/5.0 stars _— Devendra R._ [Read full review](https://www.g2.com/survey_responses/aws-chatbot-review-4857389) **["Simple, effective, and a huge time-saver"](https://www.g2.com/survey_responses/aws-chatbot-review-12997952)** **Rating:** 5.0/5.0 stars _— Paulo Henrique O._ [Read full review](https://www.g2.com/survey_responses/aws-chatbot-review-12997952) #### What Are G2 Users Discussing About AWS Chatbot? - [Is AWS chatbot free?](https://www.g2.com/discussions/is-aws-chatbot-free) - [How do I use chatbot on AWS?](https://www.g2.com/discussions/how-do-i-use-chatbot-on-aws) - [What are the features of chatbot?](https://www.g2.com/discussions/aws-chatbot-what-are-the-features-of-chatbot) - [What can you do with AWS chatbot?](https://www.g2.com/discussions/what-can-you-do-with-aws-chatbot) ### [Smartsupp](https://www.g2.com/it/products/smartsupp/reviews) Smartsupp aiuta le aziende a far crescere le vendite online con assistenti di shopping avanzati basati su AI, chat dal vivo, soluzioni multicanale e flussi di lavoro automatizzati. Offriamo tutto ciò di cui hai bisogno per aumentare le tue vendite online: una piattaforma facile da usare potenziata con AI, chatbot con varie competenze e modelli, chat dal vivo... e molto altro ancora che puoi utilizzare per coinvolgere i tuoi visitatori al momento giusto e convertirli in clienti fedeli in pochissimo tempo. Smartsupp è una delle soluzioni di chat e chatbot più affidabili e leader nel mondo, attualmente aiutando oltre 100.000 negozi online e siti web. **Average Rating:** 4.7/5.0 **Total Reviews:** 962 #### How Do G2 Users Rate Smartsupp? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 9.2/10) - **Controlla:** 8.7/10 (Category avg: 8.8/10) - **Analitica:** 8.6/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Smartsupp? - **Venditore:** [Smartsupp](https://www.g2.com/it/sellers/smartsupp) - **Anno di Fondazione:** 2013 - **Sede centrale:** Brno, South Moravia - **Twitter:** @SmartsuppCOM 441 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51ac950f8182cc23422a3d00e7f6588c5baf7de60923531f6be2f1962112a290&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5005135%2F&secure%5Burl_type%5D=linkedin_company_website) 34 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Vendita al dettaglio, Abbigliamento e moda - **Company Size:** 96% Small, 3% Medium #### What Do G2 Reviewers Say About Smartsupp? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano l' **facilità d'uso** di Smartsupp eccezionale, migliorando la comunicazione e permettendo un'integrazione senza soluzione di continuità con varie piattaforme. - Gli utenti apprezzano la **facile configurazione** di Smartsupp, rendendo l'integrazione e la configurazione del sito web un gioco da ragazzi. - Gli utenti apprezzano le **funzionalità di automazione utili** di Smartsupp, migliorando l'efficienza e il coinvolgimento del supporto clienti. - Gli utenti amano il **monitoraggio dei visitatori in tempo reale** e le funzionalità facili da usare di Smartsupp su più dispositivi. - Gli utenti elogiano l' **interfaccia intuitiva** di Smartsupp, migliorando la navigazione e garantendo un'esperienza fluida e user-friendly. ##### Cons - Gli utenti trovano l'abbonamento **costoso** , soprattutto per le piccole imprese, e suggeriscono riduzioni di prezzo per una migliore accessibilità. - Gli utenti ritengono che il prezzo dell'abbonamento sia **troppo alto** , suggerendo che ridurlo potrebbe migliorare la soddisfazione complessiva. - Gli utenti trovano le **limitazioni dell'IA** di Smartsupp restrittive, richiedendo un noioso inserimento manuale per migliorare le prestazioni del chatbot. - Gli utenti trovano **funzionalità mancanti** come integrazioni limitate e il lento passaggio dei clienti frustrante in Smartsupp. - Gli utenti trovano la **gestione della chat carente** , lottando con l'editing limitato dei messaggi e una comunicazione di supporto scadente. #### What Are Recent G2 Reviews of Smartsupp? **["Automazione senza sforzo con eccellenza multilingue"](https://www.g2.com/it/survey_responses/smartsupp-review-12259097)** **Rating:** 4.0/5.0 stars _— Blessed P._ [Read full review](https://www.g2.com/it/survey_responses/smartsupp-review-12259097) **["La chat dal vivo, i chatbot e il monitoraggio dei visitatori tutto-in-uno di Smartsupp aumentano le conversioni"](https://www.g2.com/it/survey_responses/smartsupp-review-12542937)** **Rating:** 5.0/5.0 stars _— Andrea P._ [Read full review](https://www.g2.com/it/survey_responses/smartsupp-review-12542937) #### What Are G2 Users Discussing About Smartsupp? - [A cosa serve Smartsupp?](https://www.g2.com/it/discussions/what-is-smartsupp-used-for) - ‹ Prev ‹ Prev - 1 - [2](/categories/chatbots?order=g2_score&page=2#product-list) - [3](/categories/chatbots?order=g2_score&page=3#product-list) - [4](/categories/chatbots?order=g2_score&page=4#product-list) - [5](/categories/chatbots?order=g2_score&page=5#product-list) - … - [50](/categories/chatbots?order=g2_score&page=50#product-list) - [51](/categories/chatbots?order=g2_score&page=51#product-list) - [Next › Next ›](/categories/chatbots?order=g2_score&page=2#product-list) Spotlight Categories [Job Search Sites](https://www.g2.com/categories/job-search-sites) [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) [Product Analytics Software](https://www.g2.com/categories/product-analytics) [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) [Payment Processing Software](https://www.g2.com/categories/payment-processing) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a430bfdd87e9a0142ce27fb5c3ee4b0f/qualified.png "Product Avatar Image")](https://www.g2.com/products/qualified/reviews)[Qualified](https://www.g2.com/products/qualified/reviews)[4.9/5(1,542)](https://www.g2.com/products/qualified/reviews) | AI SDR for real-time website visitor qualification | "The best tech vendor we've ever implemented. Instant engagement, better meetings, phenomenal support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")](https://www.g2.com/products/zendesk-for-customer-service/reviews)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)[4.3/5(7,035)](https://www.g2.com/products/zendesk-for-customer-service/reviews) | Omnichannel ticket management with AI-assisted workflows | "Strong Customer Service Platform with Powerful Integrations" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")](https://www.g2.com/products/fin/reviews)[Fin](https://www.g2.com/products/fin/reviews)[4.5/5(3,901)](https://www.g2.com/products/fin/reviews) | Knowledge-base-grounded AI for support deflection | "Helpful AI Support That Saves Our Team Time" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image")](https://www.g2.com/products/jotform-ai-agents/reviews)[Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)[4.5/5(769)](https://www.g2.com/products/jotform-ai-agents/reviews) | No-code AI agents for 24/7 customer response | "Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,205)](https://www.g2.com/products/birdeye/reviews) | AI-powered messaging and review management for multi-location brands | "Reputation Management Life Saver!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image")](https://www.g2.com/products/tidio/reviews)[Tidio](https://www.g2.com/products/tidio/reviews)[4.6/5(1,959)](https://www.g2.com/products/tidio/reviews) | Live chat and AI chatbot for small business websites | "Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel contact center with intelligent routing and API integration | "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_43a6224d46579e98e5e091bdfdfca6cb/wati.png "Product Avatar Image")](https://www.g2.com/products/wati/reviews)[Wati](https://www.g2.com/products/wati/reviews)[4.6/5(500)](https://www.g2.com/products/wati/reviews) | WhatsApp Business API with automation and shared inbox | "Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up" | * * * Show More ### Chatbots Topics - [What are Chatbots?](#what-are-chatbots) - [What are the Common Features of Chatbots?](#what-are-the-common-features-of-chatbots) - [What are the Benefits of Chatbots?](#what-are-the-benefits-of-chatbots) - [Who Uses Chatbots?](#who-uses-chatbots) - [What are the Alternatives to Chatbots?](#what-are-the-alternatives-to-chatbots) - [Challenges with Chatbots](#challenges-with-chatbots) - [Which Companies Should Buy Chatbots?](#which-companies-should-buy-chatbots) - [How to Buy Chatbots](#how-to-buy-chatbots) - [Chatbots Trends](#chatbots-trends) [ ### Chatbots Topics Expand/Collapse ](#) - [What are Chatbots?](#what-are-chatbots) - [What are the Common Features of Chatbots?](#what-are-the-common-features-of-chatbots) - [What are the Benefits of Chatbots?](#what-are-the-benefits-of-chatbots) - [Who Uses Chatbots?](#who-uses-chatbots) - [What are the Alternatives to Chatbots?](#what-are-the-alternatives-to-chatbots) - [Challenges with Chatbots](#challenges-with-chatbots) - [Which Companies Should Buy Chatbots?](#which-companies-should-buy-chatbots) - [How to Buy Chatbots](#how-to-buy-chatbots) - [Chatbots Trends](#chatbots-trends) ## Learn More About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.