Rick F.
RF
Rick F.
Founder, Commercial Photographer, Certified FAA Drone Pilot, CubiCasa Preferred PRO Photographer
Photography
Small-Business (50 or fewer emp.)
"Premium WordPress Hosting: Expert Support & Seamless DevKinsta Integration"
5/5
What do you like best about Kinsta?

๐–๐ก๐š๐ญ ๐ˆ ๐‹๐ข๐ค๐ž ๐๐ž๐ฌ๐ญ ๐š๐ง๐ ๐…๐จ๐ฎ๐ ๐Œ๐จ๐ฌ๐ญ ๐‡๐ž๐ฅ๐ฉ๐Ÿ๐ฎ๐ฅ

๐„๐ฑ๐œ๐ž๐ฉ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐“๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: I have been consistently impressed by the high level of service provided by their tech support team.

๐‘๐š๐ฉ๐ข๐ ๐๐ซ๐จ๐›๐ฅ๐ž๐ฆ ๐‘๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง: The support team is notable for its speed, effectively resolving your technical challenges whenever they arise.

๐‘๐ž๐ฅ๐ข๐š๐›๐ฅ๐ž ๐๐š๐ซ๐ญ๐ง๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: I find the support team dependable, stating they "always come through" when I encounter difficulties.

๐“๐ก๐ž ๐”๐ฉ๐ฌ๐ข๐๐ž๐ฌ ๐จ๐Ÿ ๐”๐ฌ๐ข๐ง๐  ๐Š๐ข๐ง๐ฌ๐ญ๐š

๐’๐ญ๐ซ๐ž๐š๐ฆ๐ฅ๐ข๐ง๐ž๐ ๐‹๐จ๐œ๐š๐ฅ ๐ƒ๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญ: I'm looking forward to using DevKinsta for local development on my computer, with a seamless workflow between local and live environments.

๐‘๐ž๐ฅ๐ข๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐Ÿ๐จ๐ซ ๐๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐”๐ฌ๐ž: As the founder of AccuPhotographyยฎ, I rely on Kinstaโ€™s infrastructure to maintain my efficiency and manage client data without technical friction.

๐’๐ž๐š๐ฆ๐ฅ๐ž๐ฌ๐ฌ ๐ƒ๐๐’ ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง: I appreciate the built-in integration with our DNS provider that provides enterprise-level security and performance. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

I'm not a fan of their AI bot. The human support is what I rely on. Review collected by and hosted on G2.com.

Response from Kinsta Team of Kinsta

Hello Rick,

Thank you for your detailed review! ๐Ÿคฉ Weโ€™re glad to hear that our support team has been fast, reliable, and helpful whenever you need it. Itโ€™s great to know the migration went smoothly and that your site is now faster and more stable. We also appreciate your feedback about the AI bot, we understand how important direct human support is. Thanks for trusting Kinsta with your work! ๐Ÿซถ

Gretchen D.
GD
Gretchen D.
Small-Business (50 or fewer emp.)
"Migrating was easy, support responsive. Only complaint - overage charges not clear & was surprise."
4.5/5
What do you like best about Kinsta?

Migrating our website to Kinsta was a smooth and relatively painless experience. Routine updates to our WordPress site are easy to manage, and their support team has been excellent. Whenever an issue arises, the Kinsta chat team responds promptly and helps resolve problems that I would not be able to handle on my own. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

The only downside has been the overage fees. While the service itself is strong, I was not fully aware of the traffic and resource limits when we signed up, and the resulting charges felt like a bit of a "nickel-and-dime" approach. Clearer communication about potential overage costs upfront would improve the overall customer experience. Review collected by and hosted on G2.com.

Response from Naomi Gillett of Kinsta

Hi Gretchen,

Thank you for taking the time to share your feedback and for your honest perspective.

We're glad to hear you've had a strong experience with our hosting overall, and we appreciate you calling out your concerns about overage fees. We understand that unexpected charges can be frustrating, especially if it wasn't clear from the outset how traffic and resource usage could impact your bill.

At Kinsta, overages are designed to provide flexibility by helping keep sites online during periods of increased traffic or resource usage, rather than interrupting service. We also provide usage monitoring and notifications through MyKinsta so customers can keep an eye on their site's consumption and plan ahead as their needs grow.

That said, your feedback about making potential overage costs even clearer during the onboarding process is valuable, and we'll be sure to share this with our internal teams. We appreciate you taking the time to help us improve, and thank you again for choosing Kinsta!

Jacqueline M.
JM
Jacqueline M.
Small-Business (50 or fewer emp.)
"Real people, quick help, no friction"
5/5
What do you like best about Kinsta?

We use Kinsta to host our WooCommerce website, and what really stands out is the support.

Theyโ€™re incredibly responsive, genuinely friendly, and easy to reach. I donโ€™t have to jump through hoops or dig through help articles - I can simply message a real person and get help straight away.

What I especially appreciate is that I can ask even very basic questions without feeling silly. The team is patient, upbeat, and always willing to help, which makes a big difference when youโ€™re trying to run a business and just need things sorted quickly.

Itโ€™s not a fully โ€œhands-offโ€ platform if youโ€™re dealing with more complex setups, but knowing that support is there - and that theyโ€™re good - makes it much easier to manage.

Itโ€™s been a very positive experience, mainly because of how accessible and human the support feels. That alone sets them apart from most hosting providers Iโ€™ve dealt with. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

Thereโ€™s a small learning curve at the beginning, but support makes it easy to get up to speed. Review collected by and hosted on G2.com.

Response from Kinsta Team of Kinsta

Hello Jacqueline,

Thank you for your kind review! ๐Ÿซถ Weโ€™re very glad to hear that our support team is easy to reach, friendly, and helpful, even for simple questions. Itโ€™s great to know this makes managing your WooCommerce site easier and less stressful. We also appreciate your note about the learning curve and are happy support helped you in getting started. ๐Ÿคฉ Thanks for choosing us to host your website! ๐Ÿงก

Ira H.
IH
Ira H.
Senior Project Manager
Small-Business (50 or fewer emp.)
"Great Hosting with Responsive Support Team"
5/5
What do you like best about Kinsta?

Kinsta is optimized for WordPress, so every site we migrate to the platform gets an immediate speed boost. The backend tools make it easy to manage all of our client sites while still giving clients full access when they need it. Their support team is consistently responsive and helpful, and the company does a good job staying current as technology evolves โ€” the rollout of improved caching tools and AI bot protection are good examples of that. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

Kinsta is great. It can get a little costly, but you get what you pay for. Review collected by and hosted on G2.com.

Response from Naomi Gillett of Kinsta

Hi Ira,

Thank you for the great feedback! It makes our day to hear that our platform gives you built-in security and uptime so you do not have to worry about server monitoring!

We also appreciate your thoughts on pricing and are so glad you feel the reliability, speed, and responsive support deliver genuine value for your team.

We are proud to be your hosting partner, Ira!

PaintEvents P.
PP
PaintEvents P.
Co-Founder & Manager
Small-Business (50 or fewer emp.)
"Huge performance & usability boost compared to our previous WP host"
5/5
What do you like best about Kinsta?

Speed, ease of use, simplicity of caching, simple and fast creation of staging environments (one click push to staging). great customer support on the few occasions I needed it. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

Information about vulnerable plugins sometimes doesn't reach me fast enough. I used to have wordfence where I could set up more fine grained notifications for vulnerabilties also for medium to low threat levels... I've not been able to set up an equivalent system with kinsta yet (and I've deactivated wordfence because it wasn't straight forward to use on kinsta). Review collected by and hosted on G2.com.

Response from Naomi Gillett of Kinsta

Hi PaintEvents team,

Thank you so much for taking the time to share your feedback! We are so glad that our speed, simple caching, and one-click Redis integration gave your site such a massive boost.

It is also awesome to hear that our staging environments and responsive support team save you time during site updates! We appreciate your honest feedback regarding plugin notifications as well; hearing how you manage plugins helps us understand how to serve our users better.

We love having you on board, and thank you for trusting Kinsta with your hosting!

JM
Jamie M.
Small-Business (50 or fewer emp.)
"Feature rich and reliable"
5/5
What do you like best about Kinsta?

I love the ease of use, whether is firing up a new environment, making backups, adjusting site settings/database for performance or even the great addition of DevKinsta. I have never used such a feature rish, easy to use host platform before Kinsta.

Also, the support from Kinsta is world class. It's consistently good and I have never been let down. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

Maybe the price could be a bit less? Lol. Review collected by and hosted on G2.com.

Response from Kinsta Team of Kinsta

Hi Jamie! Thanks so much for taking the time to leave a review! It really means a lot to know we've been able to make your day-to-day work a little easier. We appreciate your support, and we'll definitely keep the pricing feedback in mind as we continue improving. Thanks for being with us. :)

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Pricey, but good. Starting to see some weird changes."
3.5/5
What do you like best about Kinsta?

Easy to work with, hardly any offline time unless cloudflare is raising issues mainly. 24/7 support Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

Weird changes are happening, pushing for bandwidth subscriptions instead of visitor subscriptions even though the site remains the same and the pricing would remain the same. But if I were to remain on a visitor subscription, I would have to pay overages. Even though on a bandwidth subscription, nothing would change in performance and I would still be getting the same amount of visitors. So it makes no sense this would need to happen, which makes me question why Kinsta would push for this and when the other shoe is about to drop. They also changed their bot blocks. And now suddenly since they implemented that change from the old system. Immediately that day, my visits went back from 1500 to 4-5 a day. But they keep stating nothing has changed. Which is factually impossible when checking the statistics. Nobody will help, all keep stating that it still functions the same and that they do not understand. It would have to be my whitelisting. Which didn't change per 1st of June. Only their system did. So it seems like there are some ploys in place to force me to change subscriptions. Since they are stating the visitor numbers are becoming an issue with my subscription, even though it never was before. Which is starting to look very shady to me. Review collected by and hosted on G2.com.

Response from Kinsta Team of Kinsta

Hello there!

Thank you for sharing your experience. Weโ€™re glad to hear that features like backups, staging, and support have been helpful to you.

We also appreciate your feedback on resource limits and transparency. Thatโ€™s an area weโ€™re always looking to improve, and we understand how important it is to have a clear picture of whatโ€™s included in each plan. Your input helps us refine how we communicate these details.

If thereโ€™s anything we can do to better support your needs, donโ€™t hesitate to reach out. We truly appreciate you being part of the Kinsta community. ๐Ÿ™

Jeffrey G.
JG
Jeffrey G.
CEO & Founder
Small-Business (50 or fewer emp.)
"I've been using Kinsta for years, and never had any issues! They always provided great tech support!"
5/5
What do you like best about Kinsta?

Always works without any issues - never had a problem! Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

Nothing I can think of! Okay, just a couple times when the site was down - but it was always just for short period, and then came back up without issue. Review collected by and hosted on G2.com.

Response from Fatima Paczkan of Kinsta

Thank you for your feedback, Jeff! ๐Ÿ™Œ

WS
Wes S.
Content Creator
Online Media
Small-Business (50 or fewer emp.)
"Left the headache of WordPress on a VPS. Moved to Kinsta - it's cheaper, faster, and more reliable."
5/5
What do you like best about Kinsta?

Kinsta removes the constant worry of securing and managing a self-install of WordPress on a shared server or VPS. Constant nagging from a webhost about resource usage, CPU hogging, database overuse, and fighting to keep out bots and nefarious login attempts is a thing of the past. Tech support helped me migrate my existing site over, and quickly solved the few issues that cropped up during the transfer. I'm tech-savvy enough to handle a WordPress self-install on my own server, but I was honestly just sick of doing it. I'd rather spend my time creating actual content for the site than chasing PHP errors, updating security plugins, managing comment spam, and constantly tweaking caching plugins to try to speed up load times. All of that ended the day I switched to Kinsta, and it cost half the price of my managed Virtual Private Server at another web host. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

I don't dislike anything about Kinsta so far. If I had to say something negative, I'd say I wish I'd done this two years sooner. I'd have a lot more of my time and money back. Review collected by and hosted on G2.com.

Response from Kinsta Team of Kinsta

Hi Wes,

Thank you for your detailed review! Weโ€™re very glad to hear that moving to Kinsta removed the stress of managing your own server and let you focus on your content. ๐Ÿ˜Œ Itโ€™s great to know the migration went smoothly and that our support team helped along the way. Thanks for choosing us, weโ€™re happy to support your work! ๐Ÿซถ

Cody B.
CB
Cody B.
Small-Business (50 or fewer emp.)
"First Class Managed WordPress Hosting"
5/5
What do you like best about Kinsta?

Kinsta has all the tools I need to maintain, optimize, and grow our WordPress sites. It gives me peace of mind knowing our sites are secure, backed up, and consistently available. The dashboard is intuitive and easy to use, and their support team is outstanding. They're responsive, knowledgeable, and always willing to help when we run into an issue. Review collected by and hosted on G2.com.

What do you dislike about Kinsta?

Kinsta is more expensive than some other hosting providers, but you get what you pay for. The performance, reliability, and support make the cost worthwhile. Review collected by and hosted on G2.com.

Response from Naomi Gillett of Kinsta

Hi Cody,

Thank you so much for the fantastic review! Knowing that our platform frees up your time to focus on other important projects instead of troubleshooting server issues is the absolute best outcome we could hope for.

We are thrilled that you find our dashboard intuitive and our support team so responsive. We appreciate your point about quality as well; we work hard every day to ensure our speed, security, and service make every bit of that investment worthwhile.

Thank you for trusting Kinsta with your hosting, Cody!