What I like best about the Kinfolk platform is that it works well for both employees and the People team. Employees can navigate it easily through Slack, making it simple to ask questions and access information within their existing workflow. At the same time, the back-end system gives administrators and People team members the tools they need to manage content and support employees effectively. I particularly like how Kinfolk provides clear, accessible answers quickly, creating a smooth experience from both the employee and administrative perspectives. Review collected by and hosted on G2.com.

There isn’t anything I particularly dislike about the Kinfolk platform. As with any new tool, we experienced a few teething issues during implementation, but whenever we encountered a challenge or needed something adjusted, the Kinfolk team was responsive, approachable and always on hand to support us. Their willingness to listen to feedback and work with us on solutions made the overall experience very positive. Review collected by and hosted on G2.com.

Hudl + Kinfolk: A True Partnership in People Ops AI

When we decided to modernize our People Operations, we weren't just looking for another HR tool. We wanted a true partner, and that's exactly what we've found with Kinfolk.

As a global company operating in 25+ countries, our lean People team was managing HR requests across Slack, email, and DMs with no ticketing system or visibility into our workload. Onboarding was also highly manual, so we needed a solution that fit into how our employees already worked and could scale with us.

What has made the biggest difference is the partnership. Before we even launched, the Kinfolk team joined us on-site for our three-day People Team AI Hackathon, giving our team hands-on experience with the platform and building excitement before implementation. From there, they worked alongside us through weekly sprint meetings, Slack channels, and feature development. Whether it was solving Workday integration challenges or refining beta features, they were there every step of the way. Review collected by and hosted on G2.com.

As with any tool in this space, things are changing fast and we are flying and building the plane at the same time, which at times means going slower to eventually go faster. This is not a challenge specific to Kinfolk, just a broader challenge with these tools right now. Review collected by and hosted on G2.com.

It’s been super easy to use. We’ve seen strong adoption across our team, and it has significantly reduced our ticket volume. On top of that, the team has been a great partner—working with us to build and refine product features that are genuinely helpful for our needs. Review collected by and hosted on G2.com.

Honestly, I haven’t run into any major issues. The product is still maturing, but the team has been great about partnering with us and involving us as they decide where to focus next and how to continue growing and improving the product. Review collected by and hosted on G2.com.

The thing I like best about the Kinfolk platform is that it provides my team an easy way to access company and HR-related information in the places where they already work. This eliminates the need for them to go into external systems to get this information. Their partnership has allowed us to transform how we operate our people operations in IT Help Desk, reducing ticket volumes to both of our desks by over 50% while supporting hundreds of requests per month via AI. Information is accessible for all employees 24/7. Review collected by and hosted on G2.com.

There's nothing that I dislike. They're just an earlier-stage startup, so they're adding new features all the time. I sometimes feel like I'm not aware of every feature that's released or exactly how it works. But everything they release is extremely helpful. Review collected by and hosted on G2.com.

I love that the Kinfolk platform easily integrates into our existing workflows via Slack, which frees up time for us to focus on higher impact work. Having everything integrated within Slack is incredibly beneficial because it keeps HR support inside the tool the team already lives in every day and removes friction of navigating separate portals for employees. This makes it easy for me and our employees to ask questions and get responses without leaving the tool we use frequently. I also appreciate that the onboarding and support we got from the Kinfolk team was amazing. Review collected by and hosted on G2.com.

I think there are opportunities to continue to build out workflows for HR professionals, like using forms and building out tempaltes. Review collected by and hosted on G2.com.

I really appreciate how Kinfolk platform, living in Slack, fundamentally changes how people interact with HR. It's so much easier for employees since they don't have to leave Slack or navigate a separate system—it just meets them where they already are. This integration has led to much better adoption compared to what we experienced with ServiceNow. As an admin, I find the runbook functionality incredibly valuable; it lets me build structured workflows and route tasks to the right teams quickly. The ticket notification routing is another feature that works like a charm—it ensures our team gets alerts as soon as something comes in, keeping response times low and preventing tasks from getting lost. The Kinfolk team feels like true partners, providing regular product updates and being responsive to any issues or improvements we need. This partnership aspect is crucial for us because it integrates so deeply into our day-to-day operations. Review collected by and hosted on G2.com.

The reporting and analytics area is where we've needed to drive the most improvement. The dashboards haven't always reflected what's actually happening in real time. We've had situations where the data showed a fraction of the actual volume of what our teams are handling. This has proven a challenge when trying to demonstrate to PLT the value of work the team are completing. This isn't a blocker however, and to be fair the Kinfolk team have been responsive when we've raised issues with them, actively partnering with us to resolve based on our needs. Review collected by and hosted on G2.com.

I find the Kinfolk platform really easy to navigate, and I appreciate how it allows me to build microsites for creating customized employee experiences. Whether it's for new hires onboarding or custom runbooks for training and continuous development, the platform makes it easy to send these out and monitor their completion. I also found the initial setup very straightforward and user-friendly, and we had a lot of support from the Kinfolk team. I particularly enjoy the convenience of having condensed training materials in one area and the ability to monitor how many employees are engaging with the content. Review collected by and hosted on G2.com.

It would be nice to be able to export information and completion rates to spreadsheets independent of the Kinfolk team. Review collected by and hosted on G2.com.

We've integrated Kinfolk into our Slack workspace, and it has transformed how our team handles HR requests. With a deflection rate of nearly 90%, most tickets are resolved without human intervention. By meeting employees where they already work, Kinfolk gives our team back time to focus on higher-value work. Review collected by and hosted on G2.com.

The main limitation is the current range of integrations. We'd love to connect to other parts of our systems to better support our partner teams, and I know the Kinfolk team is actively working on expanding this. Not a dealbreaker, just the next frontier for us. Review collected by and hosted on G2.com.

The team at kinfolk are incredibly responsive and no query goes unresolved for longer than what seems a matter of minutes.

The platform has allowed us to streamline processes and free up time for people leaders who were getting bogged down in repetitive cycles.

The founders of Kinfolk have been present since day one of our journey with them so any suggestions are seriously taken on board and implemented.

Very forward-thinking organisation who are building a fantastic multi use platform. Review collected by and hosted on G2.com.

It’s tough to say I don’t like something specific about the platform. What I will say is that during the early days, we had some sticking points that caused difficulty, but they were listened to, and development work was completed to resolve these issues. Review collected by and hosted on G2.com.

I use Kinfolk platform for HR Ticketing and Workflows, and it has significantly reduced our need to engage with FAQs or common questions about HR policy, benefits, and programs. On the workflow side, it's simplified and automated our programming by capturing key data and automating our scheduling. I like the consistent updates and partnership; Kinfolk is extremely reliable, ensuring that the current process is effective from day one while also listening to the team's needs. I really enjoy the consistent program management and customer support from them. They're great to work with and are focused on the success of our investment. Review collected by and hosted on G2.com.

Some of the UI takes some time to get used to, which is just typical of the adoption curve, but it's still something to consider. Also, there are features and functionalities, like agents, which we don't necessarily know how to best adopt or deploy. We could really benefit from more enablement about ideal use cases meaning, a more professional service based approach vs. self-serve. Review collected by and hosted on G2.com.