--- title: Kindly Reviews meta\_title: 'Kindly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Kindly works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 32 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Kindly Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** provided by Kindly, noting their genuine interest in helping businesses succeed. [(6 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1320941&qs=pros-and-cons#reviews) Users appreciate the **intuitive ease of use** of Kindly, making setup and navigation a breeze. [(6 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321858&qs=pros-and-cons#reviews) Users value the **genuine support** from Kindly's team, enhancing their business efficiency and customer experience significantly. [(6 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1322253&qs=pros-and-cons#reviews) Users appreciate the **easy implementation and improvement** of Kindly, greatly enhancing the overall customer experience. [(3 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321768&qs=pros-and-cons#reviews) Users value the **intuitive design and time-saving features** of Kindly, alongside responsive customer support and customization options. [(3 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1322020&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially for newcomers who struggle with navigation and settings clarity. [(2 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321152&qs=pros-and-cons#reviews) Users note a **steep learning curve** for newcomers, particularly in navigating settings and understanding features. [(2 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321785&qs=pros-and-cons#reviews) Users find the **extra work and maintenance** required for the AI chatbot to be a significant drawback, despite long-term savings. [(1 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1322155&qs=pros-and-cons#reviews) Users find the **complexity of settings** challenging, as it's often unclear where to make specific adjustments. [(1 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321420&qs=pros-and-cons#reviews) Users find the **complex usability** confusing, especially when navigating between settings and context fields. [(1 mentions)](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321178&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kindly ##### 1. Customer Support Users value the **exceptional customer support** provided by Kindly, noting their genuine interest in helping businesses succeed. [ See 6 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1320941&qs=pros-and-cons#reviews) See Related User Reviews ![Espen G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Espen G.") EG Espen G. Enterprise (\> 1000 emp.) 5.0/5 "Positive - Smart solutions - Get done attitude" What do you like about Kindly? The attitude of the people. They are genuinly interested in helping your business improve services, by using software to get the job done by fewer peo ![Sam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam F.") SF Sam F. Mid-Market (51-1000 emp.) 5.0/5 "Amazing service from the people at Kindly" What do you like about Kindly? Kindly as a product is intuitive to use and works great. I appreciate features such as sample generation which saves a lot of time. The UI is clean an ##### 2. Ease of Use Users appreciate the **intuitive ease of use** of Kindly, making setup and navigation a breeze. [ See 6 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321858&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "State of the art AI Chatbot" What do you like about Kindly? Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website. ![Sam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam F.") SF Sam F. Mid-Market (51-1000 emp.) 5.0/5 "Amazing service from the people at Kindly" What do you like about Kindly? Kindly as a product is intuitive to use and works great. I appreciate features such as sample generation which saves a lot of time. The UI is clean an ##### 3. Helpful Users value the **genuine support** from Kindly's team, enhancing their business efficiency and customer experience significantly. [ See 6 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1322253&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "State of the art AI Chatbot" What do you like about Kindly? Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website. ![Espen G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Espen G.") EG Espen G. Enterprise (\> 1000 emp.) 5.0/5 "Positive - Smart solutions - Get done attitude" What do you like about Kindly? The attitude of the people. They are genuinly interested in helping your business improve services, by using software to get the job done by fewer peo ##### 4. Experience Satisfaction Users appreciate the **easy implementation and improvement** of Kindly, greatly enhancing the overall customer experience. [ See 3 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321768&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "State of the art AI Chatbot" What do you like about Kindly? Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website. SE Syver E. Small-Business (50 or fewer emp.) 5.0/5 "A great experience with Kindly" What do you like about Kindly? Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major i ##### 5. Features Users value the **intuitive design and time-saving features** of Kindly, alongside responsive customer support and customization options. [ See 3 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1322020&qs=pros-and-cons#reviews) See Related User Reviews ![Sam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam F.") SF Sam F. Mid-Market (51-1000 emp.) 5.0/5 "Amazing service from the people at Kindly" What do you like about Kindly? Kindly as a product is intuitive to use and works great. I appreciate features such as sample generation which saves a lot of time. The UI is clean an ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Enterprise (\> 1000 emp.) 5.0/5 "I couldn't recommend working with Kindly enough." What do you like about Kindly? I would say the people working there, everyone I've met from there have all been super nice and helpful people, It's very easy to implement, and it's ### 5 Cons or Disadvantages of Kindly ##### 1. Learning Curve Users find the **learning curve challenging** , especially for newcomers who struggle with navigation and settings clarity. [ See 2 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321152&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Straight forward and simple to use" What do you dislike about Kindly? Pretty much the same as with other chat bots, the time needed to teach newcommers who are not familiar with it. AC Andreas C. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to use with many possibilities!" What do you dislike about Kindly? Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" f ##### 2. Steep Learning Curve Users note a **steep learning curve** for newcomers, particularly in navigating settings and understanding features. [ See 2 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321785&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Straight forward and simple to use" What do you dislike about Kindly? Pretty much the same as with other chat bots, the time needed to teach newcommers who are not familiar with it. AC Andreas C. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to use with many possibilities!" What do you dislike about Kindly? Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" f ##### 3. Chatbot Issues Users find the **extra work and maintenance** required for the AI chatbot to be a significant drawback, despite long-term savings. [ See 1 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1322155&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "State of the art AI Chatbot" What do you dislike about Kindly? Getting an AI chatbot means extra work and maintenance, but with a potential for saving hours longterm. ##### 4. Complexity Users find the **complexity of settings** challenging, as it's often unclear where to make specific adjustments. [ See 1 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321420&qs=pros-and-cons#reviews) See Related User Reviews AC Andreas C. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to use with many possibilities!" What do you dislike about Kindly? Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" f ##### 5. Complex Usability Users find the **complex usability** confusing, especially when navigating between settings and context fields. [ See 1 mentions ](https://www.g2.com/products/kindly/reviews?filters%5Bsentiment_snippet%5D=1321178&qs=pros-and-cons#reviews) See Related User Reviews AC Andreas C. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to use with many possibilities!" What do you dislike about Kindly? Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" f ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly") Gladly 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews) [ View All Alternatives ](https://www.g2.com/products/kindly/competitors/alternatives) EH Elin H. Mid-Market (51-1000 emp.) 8/11/2023 "Personal and skilled help" 5/5 What do you like best about Kindly? Kindly has followed the process closely from the start, always making sure I have/can/understand what I need to. As a small team, I have really appreciated how carefully they have followed up and that they are always ready to try out new ideas. Review collected by and hosted on G2.com. What do you dislike about Kindly? At this time, nothing really. :) I just have to write something here to clear the minimum characters. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? The chatbot relieves our email and phone service, in addition to making us aware of what guests are wondering about and are interested in. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/9/2023 "The best collab with Kindly" 5/5 What do you like best about Kindly? Kindly consultens are very friendly, hekpful and wants the best for the customers. The plattform is user-friendly and flexible portal with lots of functionality that gives you the opportunity to customize your bot exactly the way you want. I love it! Review collected by and hosted on G2.com. What do you dislike about Kindly? Allthough, the plattform is easy to use it lacks a few functions like autosave that would make til plattform even more user-freindly. All in all - very satisfied. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? It gives us a lot of good knowledge about our consumers, and gives the customer a lot of knowledge about our products. at the same time, it makes it easier for the customer to get in touch with us and frees up time for customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SE Syver E. Small-Business (50 or fewer emp.) 2/21/2023 "A great experience with Kindly" 5/5 What do you like best about Kindly? Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience Review collected by and hosted on G2.com. What do you dislike about Kindly? I dont have any negativ things to say about kindly. The team we have been working with is always on top of things, and have been a great partner. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 4/17/2023 "Working with Kindly and their platform" 5/5 What do you like best about Kindly? I just have good experiences working with Kindly and in their platform. Their platform is really userfriendly and easy to learn. They are quick to add new features and tell us how we can use them in our chat. We have tried several other platforms and the one from Kindly is by far the best. Seems like their machinlearning is very good as well. Our bot realy gets tested with a lot of difficult questions and gets it correct in instances that suprises even myself. Review collected by and hosted on G2.com. What do you dislike about Kindly? Have not experienced any problems so far. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Customerservice Review collected by and hosted on G2.com. Show More 4/25/2023 Current UserValidated ReviewerSource: Organic BL Bente L. Small-Business (50 or fewer emp.) 2/17/2023 "Helpful people and good information" 5/5 What do you like best about Kindly? The people working with Kindly are very helpful and eager to help you how to build a good chatbot. Eager to to tell about updates that will make it esier to build the bot. Review collected by and hosted on G2.com. What do you dislike about Kindly? I believe you have to spend a good amount of time on the bot for it to be really good Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly provide quick answers on qustion people have for our organization, and the result is less e-mails and phones needed to be handled by employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/9/2023 "Very happy with the collaboration with Kindly" 5/5 What do you like best about Kindly? The best thing about kindly is the people. They always want the best for their customers. The platform is also very user friendly! Review collected by and hosted on G2.com. What do you dislike about Kindly? Although the platform is easy to use, there are some features that could be improved. For example, we missed a automatic save function, Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? It provides a lot of product knowledge to our customers. It also makes it easier for our customers to contact us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/10/2023 "Straight forward and simple to use" 5/5 What do you like best about Kindly? GPT functionality and the live chat feature. Open to customizing features to fit your needs. Review collected by and hosted on G2.com. What do you dislike about Kindly? Pretty much the same as with other chat bots, the time needed to teach newcommers who are not familiar with it. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly is automating some of the lower hanging fruit which is freeing up time for the support agents to handle the more challenging cases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AC Andreas C. Mid-Market (51-1000 emp.) 2/9/2023 "Great tool to use with many possibilities!" 5/5 What do you like best about Kindly? 24/7 support for our customers! User-friendly interface to use and very easy to set up different chatbots speaking different languages. The Kindly team always provides amazing support no matter our requests. Review collected by and hosted on G2.com. What do you dislike about Kindly? Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" for the chat and when to go to "Context fields". Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Answering general questions about our products, deliveries and our return process. Kindly help us to focus on more advanced questions but more important: Our customers are able to get answers 24/7! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Susanne H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susanne H.") SH Susanne H. Medlemssjef Small-Business (50 or fewer emp.) 2/27/2023 "Kindly helps us give quicker support to our members" 4.5/5 What do you like best about Kindly? Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and professional service. Review collected by and hosted on G2.com. What do you dislike about Kindly? As a voluntary organization, it is the cost. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Service to members and highlights the content on our websites. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Morten F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morten F.") MF Morten F. Advokat Small-Business (50 or fewer emp.) 12/8/2022 "A brilliant partner for building Norway's first legal chatbot" 5/5 What do you like best about Kindly? We have been delighted from the start. Together, we have built up Norway's first chatbot that provides legal advice, and the collaboration has always been very good. Kindly is an innovative company with a young environment that always does its best to satisfy the customer. I can give my warmest recommendations! Review collected by and hosted on G2.com. What do you dislike about Kindly? I have nothing negative to say about the collaboration with Kindly. They have always delivered as expected. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly offers an innovative technology that we have needed to be able to automate the dialogue with our members. Our chatbot is now an important part of our legal department, and we would not have been able to build it as well without Kindly's expertise. Review collected by and hosted on G2.com. 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