--- title: Kindly Reviews meta_title: 'Kindly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Kindly works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 32 scale: '5' date_modified: '2026-07-18' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kindly Reviews **Vendor:** Kindly **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.9/5.0 **Total Reviews:** 32 ## About Kindly Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others. ## Kindly Pros & Cons **What users like:** - Users value the **exceptional customer support** provided by Kindly, noting their genuine interest in helping businesses succeed. (6 reviews) - Users appreciate the **intuitive ease of use** of Kindly, making setup and navigation a breeze. (6 reviews) - Users value the **genuine support** from Kindly's team, enhancing their business efficiency and customer experience significantly. (6 reviews) - Users appreciate the **easy implementation and improvement** of Kindly, greatly enhancing the overall customer experience. (3 reviews) - Users value the **intuitive design and time-saving features** of Kindly, alongside responsive customer support and customization options. (3 reviews) - Users value the **effective and easy solutions** from Kindly, especially appreciating the quick support and improvement suggestions. (3 reviews) - User Interface (3 reviews) - Chatbot Development (2 reviews) - Customer Engagement (2 reviews) - Easy Creation (2 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially for newcomers who struggle with navigation and settings clarity. (2 reviews) - Users note a **steep learning curve** for newcomers, particularly in navigating settings and understanding features. (2 reviews) - Users find the **extra work and maintenance** required for the AI chatbot to be a significant drawback, despite long-term savings. (1 reviews) - Users find the **complexity of settings** challenging, as it's often unclear where to make specific adjustments. (1 reviews) - Users find the **complex usability** confusing, especially when navigating between settings and context fields. (1 reviews) - Difficult Learning (1 reviews) - Difficult Navigation (1 reviews) - Editing Difficulties (1 reviews) - Limited Editing Features (1 reviews) - Poor Engagement (1 reviews) ## Kindly Discussions - [What is Kindly used for?](https://www.g2.com/discussions/what-is-kindly-used-for) - [View Kindly pricing details and edition comparison](https://www.g2.com/products/kindly/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+03%3A42%3A25+-0500&secure%5Bsession_id%5D=046416df-8103-476e-a1ae-a1dcb78ef8fc&secure%5Btoken%5D=95f7340f12f1cd3bef96f9e18d72c2e3b23f15de03b7ddf3d74e90c0f67b825f&format=llm_user) ## Kindly Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Sales Conversion **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Kindly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - 4.7/5.0 (1,086 reviews)