--- title: Kindly Reviews meta\_title: 'Kindly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Kindly works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 32 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kindly Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Kindly but has limited features. Are you part of the Kindly team? [Upgrade your plan](https://my.g2.com/kindly/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others. * * * Seller [Kindly](https://www.g2.com/sellers/kindly) Discussions [Kindly Community](https://www.g2.com/products/kindly/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Russian, Sinhala, Slovak, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Chinese (Simplified), Chinese (Traditional), Xhosa Solution Type All-in-One Overview by Kevin Vaseghi Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/kindly/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Gladly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gladly") Gladly 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews) [ View All Alternatives ](https://www.g2.com/products/kindly/competitors/alternatives) ## User Insights Average based on 32 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) EH Elin H. Mid-Market (51-1000 emp.) 8/11/2023 "Personal and skilled help" 5/5 What do you like best about Kindly? Kindly has followed the process closely from the start, always making sure I have/can/understand what I need to. As a small team, I have really appreciated how carefully they have followed up and that they are always ready to try out new ideas. Review collected by and hosted on G2.com. What do you dislike about Kindly? At this time, nothing really. :) I just have to write something here to clear the minimum characters. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? The chatbot relieves our email and phone service, in addition to making us aware of what guests are wondering about and are interested in. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/9/2023 "The best collab with Kindly" 5/5 What do you like best about Kindly? Kindly consultens are very friendly, hekpful and wants the best for the customers. The plattform is user-friendly and flexible portal with lots of functionality that gives you the opportunity to customize your bot exactly the way you want. I love it! Review collected by and hosted on G2.com. What do you dislike about Kindly? Allthough, the plattform is easy to use it lacks a few functions like autosave that would make til plattform even more user-freindly. All in all - very satisfied. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? It gives us a lot of good knowledge about our consumers, and gives the customer a lot of knowledge about our products. at the same time, it makes it easier for the customer to get in touch with us and frees up time for customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SE Syver E. Small-Business (50 or fewer emp.) 2/21/2023 "A great experience with Kindly" 5/5 What do you like best about Kindly? Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience Review collected by and hosted on G2.com. What do you dislike about Kindly? I dont have any negativ things to say about kindly. The team we have been working with is always on top of things, and have been a great partner. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 4/17/2023 "Working with Kindly and their platform" 5/5 What do you like best about Kindly? I just have good experiences working with Kindly and in their platform. Their platform is really userfriendly and easy to learn. They are quick to add new features and tell us how we can use them in our chat. We have tried several other platforms and the one from Kindly is by far the best. Seems like their machinlearning is very good as well. Our bot realy gets tested with a lot of difficult questions and gets it correct in instances that suprises even myself. Review collected by and hosted on G2.com. What do you dislike about Kindly? Have not experienced any problems so far. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Customerservice Review collected by and hosted on G2.com. Show More 4/25/2023 Current UserValidated ReviewerSource: Organic BL Bente L. Small-Business (50 or fewer emp.) 2/17/2023 "Helpful people and good information" 5/5 What do you like best about Kindly? The people working with Kindly are very helpful and eager to help you how to build a good chatbot. Eager to to tell about updates that will make it esier to build the bot. Review collected by and hosted on G2.com. What do you dislike about Kindly? I believe you have to spend a good amount of time on the bot for it to be really good Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly provide quick answers on qustion people have for our organization, and the result is less e-mails and phones needed to be handled by employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/9/2023 "Very happy with the collaboration with Kindly" 5/5 What do you like best about Kindly? The best thing about kindly is the people. They always want the best for their customers. The platform is also very user friendly! Review collected by and hosted on G2.com. What do you dislike about Kindly? Although the platform is easy to use, there are some features that could be improved. For example, we missed a automatic save function, Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? It provides a lot of product knowledge to our customers. It also makes it easier for our customers to contact us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/10/2023 "Straight forward and simple to use" 5/5 What do you like best about Kindly? GPT functionality and the live chat feature. Open to customizing features to fit your needs. Review collected by and hosted on G2.com. What do you dislike about Kindly? Pretty much the same as with other chat bots, the time needed to teach newcommers who are not familiar with it. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly is automating some of the lower hanging fruit which is freeing up time for the support agents to handle the more challenging cases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AC Andreas C. Mid-Market (51-1000 emp.) 2/9/2023 "Great tool to use with many possibilities!" 5/5 What do you like best about Kindly? 24/7 support for our customers! User-friendly interface to use and very easy to set up different chatbots speaking different languages. The Kindly team always provides amazing support no matter our requests. Review collected by and hosted on G2.com. What do you dislike about Kindly? Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" for the chat and when to go to "Context fields". Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Answering general questions about our products, deliveries and our return process. Kindly help us to focus on more advanced questions but more important: Our customers are able to get answers 24/7! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Susanne H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susanne H.") SH Susanne H. Medlemssjef Small-Business (50 or fewer emp.) 2/27/2023 "Kindly helps us give quicker support to our members" 4.5/5 What do you like best about Kindly? Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and professional service. Review collected by and hosted on G2.com. What do you dislike about Kindly? As a voluntary organization, it is the cost. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Service to members and highlights the content on our websites. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Morten F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morten F.") MF Morten F. Advokat Small-Business (50 or fewer emp.) 12/8/2022 "A brilliant partner for building Norway's first legal chatbot" 5/5 What do you like best about Kindly? We have been delighted from the start. Together, we have built up Norway's first chatbot that provides legal advice, and the collaboration has always been very good. Kindly is an innovative company with a young environment that always does its best to satisfy the customer. I can give my warmest recommendations! Review collected by and hosted on G2.com. What do you dislike about Kindly? I have nothing negative to say about the collaboration with Kindly. They have always delivered as expected. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly offers an innovative technology that we have needed to be able to automate the dialogue with our members. Our chatbot is now an important part of our legal department, and we would not have been able to build it as well without Kindly's expertise. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Kindly? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Kindly ](https://www.g2.com/products/kindly/discussions/new) GU Guest User What is Kindly used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-kindly-used-for) [ View all Discussions ](https://www.g2.com/products/kindly/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/kindly/pricing) ##### ##### Kindly Features Self-Service Platform Automation Artificial Intelligence Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/kindly/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)[Bot Platforms](https://www.g2.com/categories/bot-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a dedicated ETO ERP worth the cost for a 20 to 50 person custom fabrication shop?](https://www.g2.com/discussions/is-a-dedicated-eto-erp-worth-the-cost-for-a-20-to-50-person-custom-fabrication-shop)[What are the best enterprise information archiving platforms for capturing and retaining regulatory-compliant email and chat records?](https://www.g2.com/discussions/what-are-the-best-enterprise-information-archiving-platforms-for-capturing-and-retaining-regulatory-compliant-email-and-chat-records%20)[What is the best website builder for e-commerce stores?](https://www.g2.com/discussions/what-is-the-best-website-builder-for-e-commerce-stores) [Best software for combining budgeting with performance tracking](https://www.g2.com/discussions/best-software-for-combining-budgeting-with-performance-tracking)[Best restaurant management software](https://www.g2.com/discussions/best-restaurant-management-software)[Pros and Cons Details](https://www.g2.com/products/kindly/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)