What do you like best?
The interface is modern, elegant, and easy to use. It's packed with features that are very useful to nonprofits small and large, and it interfaces well with other tools such as Eventbrite and Mailchimp so that we can use the ideal tool for each task. It has attractive donation pages, including user accounts for donors to see their donations and update payment methods, etc. For a volunteer run small nonprofit where everyone has other jobs and responsibilities, Kindful has made donor management very, very easy. They also keep improving it. Lastly, it has a really beautiful dashboard with useful information displayed in an easy-to-digest manner.
What do you dislike?
It seems pretty expensive for a small nonprofit, but not prohibitively so.
Recommendations to others considering the product:
At the time we were researching our options, we compared, and evaluated, the top contenders offering modern, beautiful, and feature packed donor management software. Some SEEMED to offer more functionality Kindful, and while it was attractive to have an "all in one" solutions, actually using the software revealed that while the all in ones can do a lot of things, they can't do anything really, really well. Kindful does what it does very, very well, and perhaps the most powerful aspect of Kindful is its ability to work with other tools (Mailchimp, Eventbrite and others) that do other functions much better than Kindful likely ever could. It's a great product that really makes like easier for small nonprofits like ours.
What problems are you solving with the product? What benefits have you realized?
Before Kindful, I had used several other similar products, but found they had major flaws. Either they were too clunky and difficult to use, or were missing valuable features (like auto-generating year end giving statements), or were geared for massive organizations with so much complexity that it just wasn't user friendly. Some had more functionality ( such as email management, event management), but none of the features really worked that well - they were trying to do too much. We are a small nonprofit that is not necessarily attempting to grow into something much larger. We have limited time to give to the nonprofit, so we needed software that was friendly and easy to use, had a powerful feature set, and integrates well with tools that are the best at what they do. Kindful tracks all donations, whether credit card, PayPal, or through Eventbrite, issues donation receipts, auto generates year end statements, has beautiful donor profiles with donation history, payment method management, and all contact info (a true donor-focused CRM system). It has nice reporting and basically does the things you would hope a donor management system to do, and it does them very well. It allows us to simply focus on the running of our events, not have to spend time generating donation receipts or giving statements, have our volunteer/donor base centralized, and still use the best software tools for other tasks, such as Mailchimp for mailings and Eventbrite for event management.