CD

Christine D.

Assistant Program Director

Small-Business (50 or fewer emp.)

5/3/2022

"Easy to understand and apply to day to day routine for a child care program"

4.5/5

What do you like best about Kindertales?

Easy to manage multiple sites in one online database, the ability to check attendance at real time, being able to see incident reports quickly, and to be able to communicate individually, in groups, or all parents at once. With the CRM inquiry feature, it is easy to keep a running list for the waitlist. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

inability to control features such as: CRM messaging, late fees, and some finance applications. Inability to separate the waitlist for different locations instead of just one. Inability to see enrollment in separate programs (AM vs PM), and see the list in last name alphabetical order instead of first name alphabetical order. Forms such as medical and health forms not being seen in the classroom app for state guidance protocols. Review collected by and hosted on G2.com.

DM

Dorothy M.

Director of Special Projects

Small-Business (50 or fewer emp.)

5/4/2022

"Kindertales Team Made the Difference"

4/5

What do you like best about Kindertales?

There were some significant growing pains with initially using that were more user error than processes or a function of Kindertales. Our staff and faculty needed signifcant training and hand holding. Kindertales team were patient, thorough and pleasant at all times. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

As with any software/application that is not customized, it does not meet every need of ours but again, with their team's help, we have been able to make it a wonderful resource for our school and parents. It would be extremely valuable to have the app be able to send notifications to mobile devices that are emergent. Review collected by and hosted on G2.com.

Recommendations to others considering Kindertales:

Making the move to Kindertales was not an easy one but highly worth it. Our issues were mainly on our side, not Kindertales. Our staff has a difficult time with technology and change. It took a considerable amount of staff time initializing our use but are reaping the benefits ten-fold now. Review collected by and hosted on G2.com.

What problems is Kindertales solving and how is that benefiting you?

We are solving communications, reporting, and accounting issues to name a few. As such, we have freed staff up for other important initiatives. Parents are pleased with the ease and frequency of communications. Review collected by and hosted on G2.com.

VT

Vanessa T.

Administrative Assistant

Small-Business (50 or fewer emp.)

4/28/2022

"Kindertales"

4.5/5

What do you like best about Kindertales?

Kindertales is overall a great database. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

Document are not accessible to the teachers Review collected by and hosted on G2.com.

What problems is Kindertales solving and how is that benefiting you?

With Kindertales we are now up to date with technology. Everything is stored in one place and we can easily track certain things. The ability to communicate with parents right from the app is so convenient for both admin and teachers. In my opinion, it has made my job easier in certain aspects. It has benefited our program in many ways, including organization, communication, and also keeping our finances all in one place which makes life so much easier. Looking forward to a great future with Kindertales and to continue working with an awesome team. Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

4/29/2022

"Core function is essential in running a child care center, and customer service is very responsive."

4/5

What do you like best about Kindertales?

The Customer Service team is very responsive and willing to assist in any task whether big or small. If there is a feature that can not get up immediately they will provide a way to propose a new feature to corporate. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

They run their finance reports through stripe and they aren't always accurate. There are a few occasions that we need to follow up on amounts reflecting wrong. Also, the Messenger feature does not always execute sending messages correctly. Review collected by and hosted on G2.com.

Recommendations to others considering Kindertales:

None Review collected by and hosted on G2.com.

What problems is Kindertales solving and how is that benefiting you?

We have some issues with utilizing the incident/accident forms. I believe that it is a law in some states and provinces that children's reports must be signed on-site by the guardian. We aren't a state affected by this law, so we have requested that the feature could be accessible to states and provinces not affected by that specific law. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Mid-Market (51-1000 emp.)

9/28/2022

"More flexible and powerful than any other CMS out there."

5/5

What do you like best about Kindertales?

Kindertales' Billing System (KinderPay) is flexible, allowing partial refunds, subsidies, and accelerated payouts Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

It is not for a small providers, or in-home providers. It is a big piece of software and takes a while to get your head around everything. Review collected by and hosted on G2.com.

RL

RUSSELL L.

Owner

Small-Business (50 or fewer emp.)

4/28/2022

"Kindertales has a lot of great features but falls short on some of the basics."

2.5/5

What do you like best about Kindertales?

I love the CRM feature that allows us to place the form on our website for potential customers to submit a request for care. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

Messaging seems very clunky and difficult to use. Many of our parents and staff are never sure if messages are recieved. This has lead to a lot of confusion. Also Billing module is not very intuitive and has been difficult to use. Review collected by and hosted on G2.com.

CS

Carol S.

Owner

Small-Business (50 or fewer emp.)

4/29/2022

"Kindertales is, without a doubt, the best childcare software I have ever used."

5/5

What do you like best about Kindertales?

The billing and secure automatic payment system for my families. This has saved me so much time. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

There is nothing I dislike. I can't think of anything that is missing. Review collected by and hosted on G2.com.

Recommendations to others considering Kindertales:

Try this product. The parents, teachers, and administrators love it. Review collected by and hosted on G2.com.

What problems is Kindertales solving and how is that benefiting you?

NSF's have decreased. Parents are reminded of their billing and can see it when they log in. If there is an accounting error on our part they bring it to our attention and it can be resolved in a timely fashion. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

4/28/2022

"All in one"

4/5

What do you like best about Kindertales?

The app is great as it can do alot.

Parents can set up their payment method, and don't have to worry about payments being late. They can fill out their forms and see what their child is doing throughout the day. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

Sometimes when Kindertales makes changes to the app, we do not always get a notification for it. We see the changes when we use the app, which is every day.

The communication with support has improved. When we first started using the app, we were not getting issues soluted for a couple of months, now it takes a day, a couple of days or a week or so, depending on the urgency. Review collected by and hosted on G2.com.

What problems is Kindertales solving and how is that benefiting you?

Always working on payment issues, glitches with payments and subsidy differences, as we had outstanding balances continue to accumulate on their own and Kindertales was able to fix it within the day.

Our ongoing issue is parents having issues with adding banking to Kindertales as their bank information is not going through or parents saying they are not able to respond to teachers' messages. Review collected by and hosted on G2.com.

MH

melissa h.

director

Small-Business (50 or fewer emp.)

4/28/2022

"we enjoy some of the things they offer but have had quite a few issues as well"

3/5

What do you like best about Kindertales?

parent checkin is great. i like the student log information too. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

the bugs are frustrating. the employee clock in is crazy. i wish they would let us issue a pin code and not deal with the face recognition. Review collected by and hosted on G2.com.

CE

Charles E.

Director of Finance and Administration

Small-Business (50 or fewer emp.)

5/5/2022

"Financial Aspect of Kindertales"

5/5

What do you like best about Kindertales?

The Automated Features of Invoicing and Accounts Receivable Tracking. The ease of Data input. Review collected by and hosted on G2.com.

What do you dislike about Kindertales?

The reporting features could be simplified. Review collected by and hosted on G2.com.

Recommendations to others considering Kindertales:

Just listen to your Advisors - they can help you with all parts of the installation. Review collected by and hosted on G2.com.

What problems is Kindertales solving and how is that benefiting you?

Kinder Tales has been great in creating customized software development to help the efficiency of special requirements our school has. Review collected by and hosted on G2.com.