[ Kimoby Reviews ](https://www.g2.com/products/kimoby/reviews) [ Kimoby Reviews ](https://www.g2.com/products/kimoby/reviews) # Kimoby Features ##### ## Survey Management (4) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Show More ##### ## Process Management (4) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## Consumer Intelligence (3) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Competitive Intelligence Allows users to get real-time information on competitors performance and reputation. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Show More ##### ## Reporting (3) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## In-House Management (2) Employee Performance Gives visibility into employee performance and each individual's impact on reputation initiatives. Team Workflow Helps establish a workflow that allows team members to communicate effectively and collaboratively. Show More ##### ## Messenger (1) Sequencing Mapped-out responses for conversations. Show More ##### ## Channels (6) Social Media Conversations enacted over social media. Website Conversations enacted through embedding or pop-ups on websites. Text Message (SMS) Conversations enacted through text message (SMS). Voice Assistants Conversations enacted through voice assistants. Other Conversations enacted through other channels. Multi-Channel Coverage Software incorporates multiple digital communications channels. Show More ##### ## Customers (4) Targeting Overall quality of customer targeting based on needs or situations. Profiles Creation and modification of customer profiles based on conversations. Analytics Reporting based around specific and overall conversation results. Sales Conversion Success rate of conversations leading to customer purchases. Show More ##### ## Text Messaging (8) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients Automatic URL Shortening Provides automatic URL shortening to use less characters via text MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## Design (4) Communications Strategy Development Allows planning and deployment of an overall communications strategy. Personalization Outbound communications are segmented and personalized. Inbound Identification Inbound contacts are identified and handled based on history. Regulatory Compliance Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. Show More ##### ## Functionality (3) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Communication Varieties Enables a wide variety of communication types such as SMS, voice, video, etc. Show More ##### ## Support (2) Documentation Provides clear, effective documentation for API integrations. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## SMS Platform (4) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number API Integration Facilitates the integration of text messaging into existing business applications through an SMS gateway API Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Conversational Marketing (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## AI Automation - SMS Marketing (1) AI SMS Uses AI to automate audience targeting, SMS message personalization, and performance optimization. Show More ##### ## AI Content Generation - SMS Marketing (1) AI SMS Use AI to generate personalizaed SMS copy for SMS campaigns Show More ## Top-Rated Alternatives [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,108) ](https://www.g2.com/products/podium/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,165) ](https://www.g2.com/products/birdeye/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,500) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/kimoby/competitors/alternatives) ##### Categories on G2 [ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management) [ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management)[ Communication Platform as a Service (CPaaS) ](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) Show More ##### Explore More [ Best cloud-based HCM solutions for large organizations ](https://www.g2.com/discussions/what-are-the-best-cloud-based-hcm-solutions-for-large-organizations)[ What platform offers the best integration with productivity tools? ](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-productivity-tools)[ Which video communication platform offers the most reliable conferencing features? ](https://www.g2.com/discussions/which-video-communication-platform-offers-the-most-reliable-conferencing-features) [ Most recommended marketing analytics app ](https://www.g2.com/discussions/most-recommended-marketing-analytics-app)[ What is the best email marketing tool with good customer support? ](https://www.g2.com/discussions/what-is-the-best-email-marketing-tool-with-good-customer-support)[ Pros and Cons Details ](https://www.g2.com/products/kimoby/reviews?qs=pros-and-cons) Show More [ Best cloud-based HCM solutions for large organizations ](https://www.g2.com/discussions/what-are-the-best-cloud-based-hcm-solutions-for-large-organizations)[ What platform offers the best integration with productivity tools? ](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-productivity-tools)[ Which video communication platform offers the most reliable conferencing features? ](https://www.g2.com/discussions/which-video-communication-platform-offers-the-most-reliable-conferencing-features) [ Most recommended marketing analytics app ](https://www.g2.com/discussions/most-recommended-marketing-analytics-app)[ What is the best email marketing tool with good customer support? ](https://www.g2.com/discussions/what-is-the-best-email-marketing-tool-with-good-customer-support)[ Pros and Cons Details ](https://www.g2.com/products/kimoby/reviews?qs=pros-and-cons)