being able to text customers, sometimes life is busy and not everyone is available for a call. it is efficient and easy. Review collected by and hosted on G2.com.

sometimes i find duplicate profiles for the same person and it is unclear how to merge. Review collected by and hosted on G2.com.

EASY TO USE, KEEPS TRACK OF CONVERSATIONS Review collected by and hosted on G2.com.

CAN NOT TEXT CUSTOMERS THAT PHONE NUMBERS ARE NOT IN DATABASE, HAVE TO ENTER THE PHONE NUMBER IN THE CUSTOMERS PROFILE AND WAIT A DAY. I HAVE ONE DEAF CUSTOMER THAT I COULD NOT CONTACT IN THE TIMELINE HE WAS EXPECTING DUE TO THAT ISSUE Review collected by and hosted on G2.com.

Alternate communication outlets with customers Review collected by and hosted on G2.com.

At this point, there are currently no dislikes. Review collected by and hosted on G2.com.

Payment sent via text is a great feature. Reminders/Thank you messages are good, too. Review collected by and hosted on G2.com.

Support is a little generic. When i request something, it's sometimes misinterpreted... I've asked for assistance in correcting the misinterpretation and no one replies. Review collected by and hosted on G2.com.

Easy to use and communicate with customers Review collected by and hosted on G2.com.

Does not sink with right cars once in a while Review collected by and hosted on G2.com.

the simplicity of use and user-friendliness Review collected by and hosted on G2.com.

the wording of the rules when creating groups can be confusing Review collected by and hosted on G2.com.

Very user friendly and convenient to interact with clients.

Makes my day to day communication easy. Review collected by and hosted on G2.com.

I didn't like that when you write a message in the text box, once you attach a document the text disappears but that was fix during the last update. Review collected by and hosted on G2.com.

I love the "saved replies" feature. It makes it super easy to let customers know that their vehicles are ready! Review collected by and hosted on G2.com.

There honestly is not much to dislike about this application, easy and straightforward to use. Review collected by and hosted on G2.com.

I like the fact that it stores all the contacts, so I have to type in the number and click the contact and I am on my way to communicating with customers. I also love the fact that I can send the invoice off to the customers with the click of a button. Review collected by and hosted on G2.com.

I hate that I actually have to click the send button instead of just hitting enter. Review collected by and hosted on G2.com.

Uncomplicated form of communication for the avid cellphone user and computer savvy advisors Review collected by and hosted on G2.com.

Minor bugs that have the system double texting my guests about the vehicle being in for service when they already left the dealership Review collected by and hosted on G2.com.