CS
Carrie S.
Small-Business (50 or fewer emp.)
"Excellant System for a Small Business"
5/5
What do you like best about Kickserv?

I like how user friendly Kickserv is - between the computer application and the app it helps our guys and office staff stay productive. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I really don't have any complaints - the system does everything I need it to do. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Carrie, thank you for the review. Please feel free to share your feedback at any time if you have any questions or suggestions. Our team is here to ensure your experience is always a positive one.

SR
suhana R.
Software Developer
Mid-Market (51-1000 emp.)
"Excellent Tool with Excellent Serveice"
4.5/5
What do you like best about Kickserv?

I've been using Kickserv for about a year now and I've been extremely happy with the results. I've been able to keep up with my work from home with ease and without any problems. It's so easy to use and I'm absolutely happy with my purchase. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Sometimes it takes a while for the servers to load, but this is usually only for a minute or two until it gets to the point where it can load. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello Suahan, thank you so much for leaving us a review. I have passed along your comment regarding load times to our product team. We appreciate your feedback.

Erin N.
EN
Erin N.
Bookkeeper/HR
Small-Business (50 or fewer emp.)
"Kickserv kicks service in gear"
5/5
What do you like best about Kickserv?

The ease of importing Quickbooks into KickServ. All my data was there. Also, I can be working on several tasks within KickServ, which continues doing the work in the background. No more waiting for the program to catch up, so you can move forward. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I don't particularly appreciate that it imported all my sales from every customer in our database. I wish I had the option to pick and choose which customers we wanted to utilize in our database Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello Erin, thank you for your review. We are so glad that your routing has become more manageable using Kickserv. We welcome your feedback, so please reach out to us if you have any suggestions on ways we can improve product performance.

DJ
Devesh J.
Software Developer
Mid-Market (51-1000 emp.)
"Easy to Use"
4.5/5
What do you like best about Kickserv?

It has been a great tool for us to track our customer service interactions with our clients. Kickserv is a complete and cloud-based customer service software that provides great support for our business. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

My expectations were not met by the time tracking feature. I was expecting it to be more automatic, with fewer user inputs, which would lead to fewer errors. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello Devesh, we appreciate your feedback and thanking for taking the time out of your schedule to leave us a review. I will pass along your feedback regarding the time tracking features to the development team.

DK
Darcy K.
Strategic Project Manager
Small-Business (50 or fewer emp.)
"User friendly scheduling/dispatch program"
4.5/5
What do you like best about Kickserv?

KickServ is very customizable. We're able to create different event types based on our company. I like that we are able to color code assignments. We use the program to dispatch our field-based employees, it's great the 'dispatches' are delivered as a text message. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The KickServ servers are sometimes slow. Sometimes it takes minutes to load and minutes to create any repeating events. It would be great if the program had an 'add all' feature when assigning people to an event or the ability to assign multiple people at once. I often have to add 40 people to one event (one by one). It would also be nice if all of the notifications (dispatches) came from the same phone number; if a field-based employee has 8 events per day they will have several different phone numbers texting them. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

We hear you, Darcy. Sounds like your organization is growing like ours. We have almost doubled our development team this year as well as organized our product team better. This issue with creating jobs with many technicians has our attention and will be solved soon. Stay tuned for more. Thank you for the review.

RB
Ravi B.
Software Developer
Mid-Market (51-1000 emp.)
"Great Tool with great Support"
4.5/5
What do you like best about Kickserv?

This software is extremely user-friendly and simple to grasp. It assists me in coordinating various events based on the demands of the company. Its customer service representatives are exceptional. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Work on improving the mobile version's performance. It occasionally fails to keep functioning. It is more expensive compared to other market alternatives. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Thank you Ravi, for your input. We greatly value your opinion. We are aware that our mobile application needs improvement and that is an area of focus for us in the coming months. We look forward to introducing improvements soon.

Esmeralda C.
EC
Esmeralda C.
Office manager
Small-Business (50 or fewer emp.)
"Their customer service is top notch ! They never fail to be there for you every step of the way."
5/5
What do you like best about Kickserv?

What is most helpful about Kickserv is their intergrations with other apps such as QuickBooks or Stripe. They make it very easy for the consumer to navigate the app as well. This is perfect for a small, starting business ! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I am not a huge fan of their mobile app because it limits you to some features the desktop site has. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Esmeralda, we really appreciate you taking the time to leave us a review. Our team works very hard to provide excellent customer service and we're glad it shows. We are focusing on improvements to the mobile application, so stay tuned. Good things are on the horizon.

SP
Sarthak P.
Software Developer
Mid-Market (51-1000 emp.)
"Best tool for Scheduling and Planning."
4.5/5
What do you like best about Kickserv?

Its drag and drop feature makes it awesome. I appreciate being able to provide the clients with a detailed invoice for the job along with remarks and history. Its customer supports is very well. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish it should provide an inventory feature in the future. Certain reporting functions require updates. It is quite difficult to understand for a new employee. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Sarthak, thank you so much for providing us with a review. We would be more than happy to answer specific questions regarding reports. You are welcome to contact us using the chat bubble on the app and we can help you find what you are looking for.

Kurt H.
KH
Kurt H.
General Manager
Construction
Small-Business (50 or fewer emp.)
"Part of Our Recipe for Success!"
5/5
What do you like best about Kickserv?

We really appreciate the recent surge for improvement and added features with Reach Local. The fact that clients can approve their estimate, and pay their invoice online is fantastic. Also love the client portal feature and the ability to quickly upload photos Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Glitches and growing pains, but there are always bound to be those Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Kurt, you have been one of our biggest fans for many years and we really appreciate your feedback and insights. We are happy to be a part of your success.

FF
Fabricioz F.
Developer
Small-Business (50 or fewer emp.)
"Very good tool easy to use and configure and works well so far"
5/5
What do you like best about Kickserv?

What I like the most is the ease of use and its user interface is good and modern, I liked that you can quickly learn and configure the tutorials when your register and the video was essential to understand how it works. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Sometimes it really doesnt work very well and I see problems and slowness and job tracking fails. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

We are glad that you found the site updated and easy to use. The tutorials and videos have been a hit. Thank you again for your time.

See how Kickserv improved