Works great for what would need it for. The learning curve was easy, will deffinatly use it when we get to the point of needing. Easy to use Review collected by and hosted on G2.com.

Product import was a hard one for us, which made us put the breaks on using it. Review collected by and hosted on G2.com.

I love how kickserv gives me a low-cost way to appear professional to my customers, and that it's an easy-to-learn system that helps me organize and manage my work orders throughout my entire team. It really does keep the entire team on the same page as far as what work is coming, what's in process, and what is needing to be wrapped up. There client success team is made up of attentive and dedcated reps that have a firm grasp on their product and don't mind spending whatever time is needed to help you work out the kinks. It doesn't fit my needs to a T, but it is definitely a product that allows you to be extremely detailed and professional AND is flexible to cover all industries even if you have tweak it's uses a bit. Review collected by and hosted on G2.com.

I don't like that you have to enter Items in the settings in order to enter an expense. I wish there was, at least, a plus sign next to Items that will allow you to add an item spontaneously. In my business, I have so many items that I literally only use once. So, for my situation, it would be more convenient to be able to enter an Item spontaneously in the field (just to be able to type freely) OR be able to access a database that will allow me to pull a standard item. I eventually disconnected my Quickbooks account because it was entirely too much to have to log into quickbooks to add an item that I was only going to use once on a Kickserv estimate.

I am not sure if it's a glitch or what, but there is something weird about entering expenses and applying them as charges. Some of my expense information was not added to my expeses section when I selected to have it entered as a charge as well. Now, I usually just enter them sepertaly to avoid that quirk.

I also wish there was something of a "Tech's Closeout Section" on work orders. Where specific devliverables can be uploaded without them being added to the invoices, and that techs could create closeout notes that would stay in place if I wanted to add notes to the invoices. Then a tech could mark the work order as complete and someone else could generate the invoice one it was accounted for. It would also be extremely helpful if times were generated into the time fields when techs checkin and checkout of jobs.

Again, these mentions are very specific to my industry so it may not be something that aligns with what Kickserv does essentially. All-in-all, it's a great product that I have been able to tweak to fit my needs just fine. Thanks for creating it and working to improve it. Review collected by and hosted on G2.com.

The job management dashboard is helpful and keeps good record of upcoming work. Review collected by and hosted on G2.com.

QuickBooks integration could be improved. While it is linked to QuickBooks the services need to be entered into QuickBooks and manually sync'd with Kickserv. The mobile app is fairly limited, I find that I have to use the laptop for some functions. Review collected by and hosted on G2.com.

It is an easy to use service that gives good results at work as it can be used in the background and you can easily dispatch with this service. I like that its exact in the coding and that you can display a list of customers and have all the relevant information about them. I also liked that it keeps us updated all the time and its easy of use makes it a great product. Review collected by and hosted on G2.com.

I would like to see an improvement in the tracking part and they remove the mobile limitations for gods sake. Review collected by and hosted on G2.com.

I like the ease of use and that it helps productivity in tracking interaction across service and dispatching our employess in different fields and being able to run events as required by the company. I also like that it does the work in the background and gives amazing results on a day to day basis and is easy to use. Review collected by and hosted on G2.com.

So far it is a very good product easy to handle and there are no dislikes that is why I like this great product. Review collected by and hosted on G2.com.

The pricing is very reasonable and the workflow is very simple to use. Review collected by and hosted on G2.com.

That it would intergrate with Xero and not only Quickbooks. Review collected by and hosted on G2.com.

I like Kickserv for the service it offers, its simple and powerful, its a great CRM system that is easy to use and helps a lot around the office and works well to stay up to data and hassle free. Its also great because it can be used in the background and they are constantly improving and their customer service is great. Review collected by and hosted on G2.com.

The only problem that I presented was failures in the automation and number of invoices and synchronization problems. Review collected by and hosted on G2.com.

We have been using Kickserv for over 10 years and have been able to grow our service-based business by over 50% using the Kickserv platform. We like the ease of implementation and availability of customer support. Review collected by and hosted on G2.com.

Over the past 10 years, we have found very little that we dislike about Kickserv. If we had to pinpoint one thing, it would be the difficulty in integrating automatic things like using mailchimp for email campaigns. Review collected by and hosted on G2.com.

I like this cloud-based service that offers a nice and flexible user interface with good colors. I specially like the always responsive support and the low cost subscription, plus this software is easy to set up and shows a lot of efficiency when using it. Review collected by and hosted on G2.com.

For now I could only complain about certain functions that have performance and syncronization problems. Review collected by and hosted on G2.com.

Being able to schedule jobs, and set repeat work for clients is extremely useful. This reduces the potential for losing clients. The ability to set reminders through email and text helps immensely as well as the apps integration with the map in my phone. Review collected by and hosted on G2.com.

The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details). Review collected by and hosted on G2.com.