FN
Fabiola N.
Small-Business (50 or fewer emp.)
"Efficient and effective for field service"
4.5/5
What do you like best about Kickserv?

I like using kicker for a plumbing business because it allows communication in the field and office seamlessly. I also like that we can notify the technician that he has received a job through the notify button very easily. Also, we really like that you can jobs from the calendar. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only thing I don't like about it is that it seems like accounting integration is a little behind. I wish that it wasn't just QuickBooks that we could use because QuickBooks is really expensive. If we could intergrate with another accounting software that was not as expesive as quickbooks, that would be ideal. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Fabiola, thank you so much for taking the time to leave us a review. The automated reminders are one of the features our customers use most frequently. We are sorry to hear that the software you were using was discontinued, but we're happy to have you as a Kickserv customer! I have passed along your comment regarding the accounting software integration to our Product team. Integrations are complex, but we will absolutely take your comment into consideration. We take customer feedback very seriously and appreciate your suggestion.

GD
Gerard D.
Small-Business (50 or fewer emp.)
"Great product"
5/5
What do you like best about Kickserv?

The ability to keep all my customer contact together as well as schedualing service alls and the ability to look as past service calles for a customer. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish there was an ability to have a second location so that the companey admins wouldnt have to log into 2 seperat accounts to manage the other location as well. We are a small business and looking to add a second location. Accounts recievable would currently have to log into 2 seperate accounts for the administration to bill for each location. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello Gerard, thank you so much for choosing Kickserv, and for your valuable feedback. I will pass along your request regarding multiple logins to our product team. They welcome any feedback and it helps us know how to prioritize product updates in the future. Congratulations on the growth of your small business! We celebrate with you.

NB
Nicholas B.
Account Support Manager
Mid-Market (51-1000 emp.)
"Very affordable and robust"
5/5
What do you like best about Kickserv?

There are a lot of options on how to operate as a business Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The GPS history for each field technician only lasts a week before it disappears. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Nicholas, thank you so much for taking the time to leave us a review. We're glad to hear that Kickserv is giving you options on operating your business and helping you keep track of your team and customer billing. We welcome any suggestions you have, now or in the future. Just send us an email to support@kickserv.com. Our product team really listens to our customers.

Russell R.
RR
Russell R.
CSR
Small-Business (50 or fewer emp.)
"For 25 usd"
4.5/5
What do you like best about Kickserv?

It's very straight forward, there's no lagging and it's light weight platform Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

It should allow us full access to the platform to maximize it to our system Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello Russell, thank you for your feedback. We offer several different pricing plans, with additional features that can be added as your business grows. You can upgrade at any time to enable access to more tools. We also have an open API (with Premium plans). If you have any questions about your current plan, or how to upgrade, feel free to contact us using the chat bubble from the app or kickserv.com. We're happy to help!

Gage H.
GH
Gage H.
Small-Business (50 or fewer emp.)
"Great Software, especially for small business"
4.5/5
What do you like best about Kickserv?

The ease of use is great, getting used to it could take some time. But I LOVE the estimate send/view/approve options. The best part is for small business it's FREE as long as you use their credit processing system which I have no issues with see as this system is free. Also any time I have reached out to support, they are always super prompt and helpful Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

This may just be a lack of understanding on my part, but after I send an estimate and it is viewed and or approved and I move it to a job. Editing and resending the estimate is difficult to me. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Gage, thank you very much for your feedback. We're so glad you are enjoying Kickserv and the workflow. Please feel free to reach out to our Customer Success team with any questions, such as tips and tricks for ease of use. Perhaps they may have a more streamlined way for you to make changes to an estimate. You can click on the ? in the black circle through the app to start a chat with them. As you mentioned in your comments, they are always super helpful!

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"It is very easy to manage the application"
3.5/5
What do you like best about Kickserv?

It's simple to use and easy to learn the application. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Some reports do not generate the way I need them and also there is no place to put the employee salary rate. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello, and thank you for taking the time to leave us a review. We really appreciate it. I understand you're still new to Kickserv and getting to know the application and while we think it's easy to learn, there is still a lot to explore and we want to make sure you feel good about your experience. You can watch some how to videos on our YouTube channel, and explore our knowledge center https://help.kickserv.com/ and if you need to chat with one of our Success Managers, just click on the black bubble with the question mark in the lower left corner of the desktop application. One of the SM's can help you with the reporting and answer any other questions you have. We're always happy to help!

See how Kickserv improved
MM
Morgan M.
Small-Business (50 or fewer emp.)
"QUICK & EASY, JUST HOW WE LIKE IT"
5/5
What do you like best about Kickserv?

I am beyond pleased with out experience so far with Kickserv. The customer support if fast and effective. If there was ever a need that I couldn't figure out on my own, Kickserv was there to immediately remedy the solution. Also, the 2 way sync with Quickbooks is a game changer. Love it!! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I would like to be able to send more than the invoices through Kickserv. It would be helpful if I could send payment agreement forms as well. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Morgan, thank you for your review. We are so glad you're finding Kickserv to be such a help with your business. I have passed along your suggestion to the Product team. They welcome feedback from customers and we take customer requests into account when determining what should go into a product update. You can send a form as an attachment to any job and have the customer access it and then add a signature to the estimate or work order (or just attach a signed copy of the printed form to the job). You can contact our customer success team for guidance if you don't know how. Just click on the ? in the black circle through the app and you can start a conversation.

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Pleasent, but mobile app is meh"
5/5
What do you like best about Kickserv?

It has a lot of interesting features, helps schedule well. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Its UI could be better for mobile. It can glitch and lag often and sometimes is hard to read. A personal section where you can say what employee you are would help. I dont need to look at everybodies all the time. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello and thank you so much for taking the time to provide us with your feedback. We are working behind the scenes on enhancing the functionality of the mobile application and have a dedicated team working to get updates out as regularly as possible. I will pass along your comment to the Product Team. We always appreciate hearing from our users.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Its a great tool. Very easy to use. The pages are a little slow"
4/5
What do you like best about Kickserv?

I like the scheduling side of it. Its very easy and clear for employees to use as well. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The app doesnt always work well. When you are trying to put a new job in, searching for an existing contact is very difficult and has bugs.

When you are refreshing the main page or switching from week to week it is very slow to load. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Thank you very much for taking the time to leave us a review. We are sorry to hear that you are experiencing some delays with loading pages. Please feel free to report specific incidents to us by starting a chat using the chat bubble in the lower-right hand corner of the app and we'll investigate the issue and work towards a resolution. Your feedback is very important to us.

Rachel W.
RW
Rachel W.
Owner and bookkeeper
Small-Business (50 or fewer emp.)
"We appreciate Kickserv"
4/5
What do you like best about Kickserv?

Kickserv has been a great tool for our field estimator. He has been able to easily acess all of the client's info, while standing in their yard. We love the reminder feature for small tasks. The Quickbooks sync is easy and painless. We appreciate that. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Kickserv on a desktop is much different than on a phone app. We really like the calendar on the desktop whereas we do not see that on the app. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Rachel, thank you so much for taking the time to review Kickserv. We really do appreciate your feedback. I will pass along your input regarding the calendar on the phone app. We have hired a dedicated developer to focus solely on the mobile app, so we have been working on several updates, including the new Tap to Pay feature. If you have anything you specifically like about the desktop calendar that is missing on the mobile, please let us know. Our product team reads all of the feedback we send them. You can send your ideas to support@kickserv.com.