Gary M.
GM
Gary M.
Business Owner
Small-Business (50 or fewer emp.)
"We've been working with KickServ since 2012, we absolutely love it!"
5/5
What do you like best about Kickserv?

Kickserv has pretty much everything you need to run a dispatch business. We are able to send estimates, send invoices, track our guys time on each job, we are also able to take credit card payments, send reciepts and see if the customer viewd the invoice or n ot. We love this program. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

If you are not a tech-savvy kind of person, it is a little harder to get used to where verything is, but once you get the hang of it, it is extremly helpful in our day-to-day duties. The support team of Kickserv is very very helpful. They respond quickly as a smaller business and we love to support other small businesses like Gary's Electric. We use this sytem everyday, multipe times a day and iut makes our lives so much easier. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Gary, thank you so much for leaving us a review. We strive to make service simple, especially for customers that, similar to you, are not very tech-savvy. We have customers that fall across the board when it comes to technology. We're so happy that you are pleased with the service we provide. Our Customer Success Managers are very passionate about helping our customers!

AG
Andrew G.
CEO
Security and Investigations
Small-Business (50 or fewer emp.)
"Transformative!"
5/5
What do you like best about Kickserv?

Kickserv has helped me completely organize and automate a good chunk of my small business. Before Kickserv we were using paper notes and invoices and scheduling using our head and where we could remember we said we'd go. Now with Kickserv we have opened up a clear, concise, and easy to use communication channel between us and our customers. Thank you Kickserv for helping me create that experience for me and my customers. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Nothing. Kickserv is very easy to use and connect with QBO. They are very quick to help with any issues I may have and are quick to help fix any issues as well. The customer service is fantastic. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Andrew, thank you so much for the wonderful review! We are very happy to hear that Kickserv is helping you in so many areas. Please do not hesitate to reach out if you have any questions or need assistance. Our team is here to help.

Samson S.
SS
Samson S.
Office Assistant
Small-Business (50 or fewer emp.)
"Great and Simple project management board"
3.5/5
What do you like best about Kickserv?

The simplicity of the site makes it easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Once the calender gets filled up it gets hard to see some things. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Samson. Thank you for your review. We are currently working on some updates to the dashboard, which we hope will improve the user experience. It's our goal to make Kickserv easy to learn and easy to use and while we're on track, there is always the opportunity to improve further and that's exactly what we intend to do.

Verified User in Facilities Services
UF
Verified User in Facilities Services
Small-Business (50 or fewer emp.)
"Kickserv is the Best!"
5/5
What do you like best about Kickserv?

Easy integrations with QuickBooks and other Software. Mobile app is easy for our staff. Setting up new customers is simple. Customer service is the BEST! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The training is available and companies should make sure they utilize it. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Thank you for the feedback! We really appreciate it.

Tiva H.
TH
Tiva H.
Office Administrator
Small-Business (50 or fewer emp.)
"New Kickserv user"
5/5
What do you like best about Kickserv?

Started using it in the office and it has been very easy to get the hang of. It is very straight forward and helps so much with organisation in an office. We use it everyday and if there are ever any issues we email the customer support line and they are usually very helpful. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Can log you out sometimes randomly, but I'm sure that is just a glitch or bug and that it will be fixed soon Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Tiva, thank you so much for taking time out of your day to share your thoughts and leave us a review. We love hearing from our customers! I'm sorry to hear you have randomly been logged out. I'll report that to the team so they can look into it. Please let us know if you have any questions. We are always happy to speak with our users.

IM
Isaac M.
Operations Manager
Small-Business (50 or fewer emp.)
"I have used several field service softwares, Kickserv provides the easiest use for me and the techs"
5/5
What do you like best about Kickserv?

Highly accessible and intuitive to use. Very seldom is there a problem that needs tech support to solve. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Occasionally some of the filters under the job section and others can include redudanices from the prior month. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Isaac, thank you for taking the time to leave us a review. We're so thrilled that the simplicity of using Kickserv has enabled you to quickly onboard new technicians. The quicker you can get a technician on the road running service calls, the quicker they can contribute to your profitability. We get that. Making service simple is a very big priority for us and we are continually working on updates towards that end goal, like the new dashboard, Tap to Pay and some features that are coming very soon. Stay tuned!

AD
Angela D.
Small-Business (50 or fewer emp.)
"Great for mobile businesses"
5/5
What do you like best about Kickserv?

One of the best features of Kickserv is the integrated map. We are a mobile business and once a tech clicks on a job, they can easily click on directions without having to use a seperate app. The invoicing is super easy and it integrates with Quickbooks which is a huge help for our business. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only thing i would change is that I wish we were able to enter new part numbers into Kickserv while doing estimates/invoices. We currently have to still do that through Quickbooks and then sync it before we can do an estimate. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Angela, thank you so much for taking the time to leave us a review. We appreciate your feedback and are so happy to hear how well the map is working for you. With so many apps on mobile in today's high tech world, it's nice to be able to stay inside of a single app and not have to move around from one to the next. I will pass along your feedback about the part numbers to our product team. They appreciate hearing from our users to prioritize what they need to focus on in future releases. Thank you for choosing Kickserv!

Megan S.
MS
Megan S.
Logistics and A/R Manager
Small-Business (50 or fewer emp.)
"Great experience"
4/5
What do you like best about Kickserv?

Kickserv is easy to use and the platform it provides fits our need. It's easy to integrate our other operations within Kickserv. It's very easy to use and the customer support is great! always quick to reply with assistance! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I only dislike a few features. Not being about to change the taxes within an existing job if it is changed on the profile. Also that the tasks to not auto generatee who is setting them. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello Megan. A huge thank you for taking the time to leave us a review! We feel it's so important to hear from our customers to gauge customer satisfaction and get feedback on things we can look to improve in the future. I will pass along your feedback to our product team.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Overall, pretty good experience so far"
4/5
What do you like best about Kickserv?

Easy to use interface, scheduling is straightforward and keeps our staff organized for their appointments Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Syncing with Quickbooks has been problematic, a few minor issues with scheduling repeat clients. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hello, and thank you for taking the time to leave us a review. We are sorry to hear that you have been having issues with QuickBooks syncing. We are happy to help you resolve this issue. Please reach out to our Customer Success team, either by starting a chat through the app (just click on the chat bubble with the ? on it) or send us an email at support@kickserv.com

Jonathan M.
JM
Jonathan M.
President
Small-Business (50 or fewer emp.)
"Long Term and Satisfied Customer"
5/5
What do you like best about Kickserv?

We find it extremely easy to use and customize. We've used it for over 14 years and are finding new features all the time. We love the custom reports and the ability to have both office and technicians track their productivity in one software. The customer support is awesome. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

We'd like updates more often and continued improvements but the system still works really well. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv

Hi Jonathan, thank you so much for taking the time to leave us a review. We're thrilled to hear that Kickserv has been serving you well for over 14 years. Thank you for being a loyal customer. We appreciate you! Please reach out if you have any suggestions of ways we can continue to make improvements. Our best ideas come from our customers.