Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Clear Layout and Helpful Reminders Make Scheduling Easy"
4/5
What do you like best about Kickserv?

The layout is clear, and the reminders make scheduling easier. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

sometimes the app won't work properly and that's frustrating Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Thank you so much for taking time to leave us a review. We really value customer feedback and some of the best ideas come directly from our users! If there is anything specific that isn't working in the app that you would like help with, please reach out to our Customer Success team and they can help diagnose the issue and find a solution for you.

JM
Jordon M.
Service Manager
Small-Business (50 or fewer emp.)
"Best addition to our field service in over a decade, HANDS DOWN!"
5/5
What do you like best about Kickserv?

The team and I use Kickserv 7 days a week, once you become familiar with their software navigating is a breeze. The most difficult part of the implementation was the time involed, but that is inhearant with the implementation of any software. We did encounter some trouble when integrating our QuickBooks, but the error was on the side of our QuickBooks account itself and when reaching out to customer support for assistance in resolving our issue, their response time was fast and got us back on track without any headache.

Having everything at our fingertips and all in one place has improved efficiencies for us pretty dramatically. The ability to create and send estimates, receive approvals, communicate with customers and receive payments much faster! Customer feedback has been positive also, the customer center offers a lot of information, ultimately reducing the frequency of phone calls & emails, creating more time for us to stay ahead! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I can't say that there's anything really that I dislike, but there's always room for improvement. Kickserv is great at providing the ability to submit feedback and suggestions to continue growing its capabilities, and they offer transparancy with the improvements that have been put in place. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Jordon, thank you so much for the feedback. We are so glad that Kickserv has been such a useful tool for you and the team. That's our number one goal! You already mentioned this in your review, but we absolutely welcome any and all feedback and/or suggestions. Our Product Team is very unique, in that they conduct surveys and get on calls with customers to discuss areas for improvement. It's one of the many things that sets us apart.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Excellent for Scheduling Services and Installations"
4.5/5
What do you like best about Kickserv?

Great tool for scheduling multple different types of service and installation Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

the mobile app is hard to work with sometimes Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Thank you so much for taking time out to leave us a review. Your feedback is extremely valuable to us. If you have any specific instances of challenges with the mobile application, please send us your thoughts. User feedback helps us make product improvements. You can just send us an email at support@kickserv.com or start a chat from the website or app.

Anton R.
AR
Anton R.
Owner
Small-Business (50 or fewer emp.)
"I run a small plumbing business and Kickserv is awesome!"
5/5
What do you like best about Kickserv?

Kickserv provides everything you need to start and run a small business. Invoicing, marketing, and more. It integrates well. Has great customer support. It also can scale with you as your business grows! Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only downside I have found was some restricted abilities on the mobile Apps but those are being updated pretty regularly as well. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello Anton. Thank you so much for leaving us a review. We're happy to hear that you're so happy with the way Kickserv is performing for your business. Our team has been working hard on getting the mobile application updated and we will continue to do so. If you have any suggestions for our team for future updates, please let us know.

Cavalier Window Cleaning O.
CO
Cavalier Window Cleaning O.
Operations Manager
Small-Business (50 or fewer emp.)
"Great for everyday scheduling needs! Easy to use!"
5/5
What do you like best about Kickserv?

Clear easy viewing of appointments on a calendar screen. Easy to put jobs and estimates in. Messaging clients through the app is easy as well. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

If you are on week 2 of the month and enter info into a job and want to go back to week 2 of the calendar, you either have to hit the back button enough times to return to that week or hit the calendar button and then change the week. It does not return to the week you were working in. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Thank you so much for taking the time to leave us a review. We really appreciate your feedback. I've shared your input regarding the calendar navigation to the product team. At Kickserv we take customer input seriously and it impacts the way we plan future product updates. Thank you for choosing Kickserv. We appreciate your business!

AG
Alex G.
Engineer
Small-Business (50 or fewer emp.)
"Well done"
5/5
What do you like best about Kickserv?

how easy is to use, and add my time and WO Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

not much to complain about it is easy to use Review collected by and hosted on G2.com.

Greg C.
GC
Greg C.
President
Construction
Small-Business (50 or fewer emp.)
"Very Good Service"
4.5/5
What do you like best about Kickserv?

The ease of scheduling and changing appointments if needed. Also Customer service has been outstanding if we have any issues. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Still a little glitchy but overall you can work through it. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello Greg. Thank you for taking the time to leave us a review. We're so thrilled that you're enjoying Kickserv and we appreciate your suggestion to new users. As with most applications, there are ways to improve efficiency that may not be obvious if you're self taught. We are working on expanding the tips section in our Knowledge base to help users get the most out of Kickserv.

James N.
JN
James N.
owner
Small-Business (50 or fewer emp.)
"Fantastic! It is easy and does everything i need."
5/5
What do you like best about Kickserv?

i was losing jobs working a paper system. Now i can schedule follow ups in a year. And the price is great. I shopped at least 12 software companies, before i decided to go with kickserv. If you have a question you can call and talk to someone. I am impressed. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Can't think of anything. It is making me write more . Great software. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello James, thank you for taking the time to leave us a review. We're so happy to hear that the new automated scheduling reminders are going to help you prevent losing job opportunities. It's true that you can call us and talk to a human being! We are passionate about helping our customers. Thank you for being one of them.

James B.
JB
James B.
Owner
Small-Business (50 or fewer emp.)
"Very easy to use once you take the time to learn your way around the system."
5/5
What do you like best about Kickserv?

Helps to correlate and report on jobs won vs lost and allows me to track individual job profits. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The only thing I don’t like is that it takes a higher subscription rate in order to add in external payments. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hello James, thank you for taking the time to leave us a review. We know that our customers are busy and we value any feedback we receive. It helps us make improvements and measure customer satisfaction. We appreciate your business.

Kaleb N.
KN
Kaleb N.
General Manager
Construction
Mid-Market (51-1000 emp.)
"Kickserv is intuitive but lacks some of the features that competitors have"
3.5/5
What do you like best about Kickserv?

The ability to confirm that customers have viewed invoices and estimates. In terms of bang for buck, Kickserv is one of the best. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Lack of customizable fields and image integration. Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Hi Kaleb, thank you so much for taking the time to provide us with your feedback. What type of image integration are you seeking? You can add attachments to jobs and upload your logo for estimates and invoices, but we are interested in hearing more about your needs. Please send us an email at support@kickserv.com so we can send your suggestion to the Product Team for consideration.