RP
Rebecca P.
Technician
Small-Business (50 or fewer emp.)
"Excellent user experience and helps keep me and my technicians on contact with our customers."
5/5
What do you like best about Kickserv?

Keeps estimates in the system and even work completed to easily access on-demand when customer requests urgent service. You know exactly what and where the status of the estimate is. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Must have internet connection sometimes causing delays when serving customers in rural areas with no cell reception even. Nothing Kickserv can really do about this. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Thank you Rebecca. This review coming from a true technician means a lot. We want this to assist you in the field and make your day more profitable.

AW
Andrew W.
Sales Wizard
Small-Business (50 or fewer emp.)
"Kickserv. Great Value"
5/5
What do you like best about Kickserv?

The best thing about kickserv is the value point of the software. It is extremely user-friendly. The app works well, mostly. Customer service is really great. A+ Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The worst part about using Kickserv is the updates. The software is being fine-tuned constantly and this results in some changes taking place. The app also requires force closes too often. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Thank you Andrew for taking a moment to share. As we say all the time it has to be easy so it does not take away from your primary job at hand. And sorry for any disruptions while we continue to iterate on the product. The technology is constantly improving and we want to have the best installed.

EO
Ernie O.
Owner
Small-Business (50 or fewer emp.)
"Great CRM for service business"
5/5
What do you like best about Kickserv?

simple to use and works great with the mobile app for field teams. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

reports could be better. providing better KPI for sales and marketing. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Perfect! Thank you Ernie. We know from experience that being mobile and having your data at hand is what its all about this days.

We have report improvements on the workbench. The engin is there and now we just have to mount it into the application. Stay tuned for more.

Varand Z.
VZ
Varand Z.
Owner
Small-Business (50 or fewer emp.)
"Great CRM for variety of businesses specially Home service and construction"
4.5/5
What do you like best about Kickserv?

Easy to use. variety of permissions for each user Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I wish we could have custom platforms for each user. Specially sales people Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Thank you Verand. We are so happy that the program is working for you so well. While using the permissions also look into using tags. Tags are a great way to identify and report on specific data. If you'd like more help with developing a solution for sales people drop a question in our chat bubble or email support@kickserv.com

Kenneth S.
KS
Kenneth S.
Owner
Small-Business (50 or fewer emp.)
"Great Product, Even Better Customer Service!"
5/5
What do you like best about Kickserv?

Ease of Use, Great Customer Service.

Scheduling

Great Customer Service Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

No Downside

The app was problematic.

Changes made a huge difference.

All working Well

Recurring reminders would be nice

Recurring reminders.

Happy with everything else Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Helping manage your service schedule and invoicing. Very nice. That is the core of what we do. More to come. Thank you Kenneth.

Verified User in Music
UM
Verified User in Music
Small-Business (50 or fewer emp.)
"Highly reliable and accessible. Intuitive and full of features."
5/5
What do you like best about Kickserv?

They communicate proactively and respond to questions and request in a timely manner Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Not much. They've got the service industry covered. I would like to see them add a "reminder" function for customers that see annual follow ups. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Our customer service is second to none. We rate 5 stars or 98% consistently for years with our small and responsive team (Abe, Chris, and Shelby)

The annual reminders are there. You just need to add it to your schedule as a "Follow-up job" with a note to your customer and your staff. Works great.

Juan V.
JV
Juan V.
Management service
Small-Business (50 or fewer emp.)
"Excellent App easy to use and navigate. Kickserv is very user friendly a must use system."
5/5
What do you like best about Kickserv?

I can upload pictures of all potential jobs. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

I don't dislike anything about Kickserv Kickserv work perfect Review collected by and hosted on G2.com.

Response from Shannon Ketchum of Kickserv
Edit edit

Thank you so much Juan. We are glad you find Kickserv so easy to use.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Great business partner"
5/5
What do you like best about Kickserv?

The software is easy to use and learn. The support staff are friendly, local, and eager to help. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

The customization options are not as robust as one may like. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

A supportive partner in your business is what we want. We have had a 98% customer satisfaction rating with our support team year after year. We are here for you. Thank you.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Satisfactory"
3.5/5
What do you like best about Kickserv?

The calendar function of kickserv, as well as the ability for kickserv to sync with quickbooks. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Kickserv doesn't do everything that we need it to do, therefore we are utilizing other tools for CRM and VOIP functions. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

Having that calendar everywhere you go as well as sync'ing with Google calendar makes you very mobile. The sync'ing with QuickBooks is what put us on the map. We were one of the first to do this in 2008 and continue to lead with this feature.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Streamlines Our Business"
4.5/5
What do you like best about Kickserv?

I like that it's an easy app for our crew to use. Review collected by and hosted on G2.com.

What do you dislike about Kickserv?

Need better way to track time on each job. Some info vanishes at the end of the day. Review collected by and hosted on G2.com.

Response from Pete Mckesson of Kickserv
Edit edit

We have built this system with the field crew in mind. It starts with the team in the field receiving their job instructions and being able to deliver service to your customer better than the customer expected and better than your competition. We do that with better and faster data.