Brian P.
BP
Brian P.
CTO
Small-Business (50 or fewer emp.)
"Works great and interface is user friendly"
5/5
What do you like best about Kickflip?

We really like how easy it is to use on the backend and the flexibility of design and logic. The backend logic has allowed us to do anything we wanted. Customer support is really good and responds quickly. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

I do not like that it impacts variants and any change to variants breaks the link and you cannot checkout with the product. Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Thank you for your insightful feedback! It’s fantastic to hear that Kickflip’s has empowered you to offer custom embroidery and printing on apparel!

Regarding the issue you’ve encountered with variant management affecting the checkout process, this is a known challenge due to Shopify’s 100-variant limit. The great news is that we have a solution coming out soon that will address this challenge. Stay tuned!

We truly value your partnership and are excited to support your continued success in creating unique, personalized products for your customers! 🚀

AC
AJ C.
Owner
Small-Business (50 or fewer emp.)
"A fantastic product with great customer support."
5/5
What do you like best about Kickflip?

This product is so robust that you can execute any ideas you may have for creating customizable items. The support is top-notch and easily accessible. It's frustrating when you can't get the help you need, but Cindy has been a huge help. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

I can't say that I dislike anything at this point. The only thing I will say is that since it's so robust you can get a little lost, but the support makes up for that. Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Love hearing this! 🙌 Kickflip was built to help bring big ideas to life, and it’s awesome that Cindy and the team had your back. Can’t wait to see what you create next!

Peter G.
PG
Peter G.
CEO
Small-Business (50 or fewer emp.)
"Great Help When Needed"
5/5
What do you like best about Kickflip?

Having the ability for our customers to customize our products online Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

Can be difficult to understand at setup but the support is very helpful and figures it out for you quickly Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Peter, appreciate you taking the time to share this! Making customization seamless for your customers is exactly what we set out to do. Thrilled to hear that Kickflip is leveling up your user experience — because at the end of the day, that’s what wins. Thanks for building with us! 🚀

TF
Timothy F.
Owner
Small-Business (50 or fewer emp.)
"Good interface, could use a bit more work."
4/5
What do you like best about Kickflip?

Fairly easy interface to learn and get up and running. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

More customizability. Some quirky things like images upload rotated. Can't allow user to move text around on product. Additional organization of logic would be great. Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Thanks so much for your feedback!

We’re glad to hear you found Kickflip’s interface easy to get started with—that’s exactly what we aim for.

Regarding your comments on image uploads and text movement: both of these are definitely possible with Kickflip! Feel free to reach out to us at help@gokickflip.com, and we’ll be happy to guide you through the setup. You can also check out the linked guide that covers how to move text around and allow image uploads to be rotated.

As for additional organization of logic, that’s a great suggestion. We’d love to understand more about what you’re looking for—please share your ideas or upvote existing ones on our Feature Request Board (https://kickflip.canny.io/search?search=rules). You’ll be the first to know when we roll out new improvements.

Thanks again for using Kickflip — we’re here to help you get the most out of it!

See how Kickflip improved
Alex H.
AH
Alex H.
Director
Small-Business (50 or fewer emp.)
"KickFlip is great!"
4/5
What do you like best about Kickflip?

This tool empowers our users to build their own products and is definitely a value-add. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

It's lacking features when it comes to its API and WooCommerce API, but it sounds like those are in the works! Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Alex, thanks for sharing this! It’s great to hear how Kickflip is helping your customers bring their ideas to life. We’re thrilled to be part of your success and can’t wait to see what more you’ll achieve.

Happy Holidays to you and your team!

C.J. J.
CJ
C.J. J.
Owner
Small-Business (50 or fewer emp.)
"Great tools & support"
5/5
What do you like best about Kickflip?

We're a VERY small business who wanted a way to have guests personalize gifts that we normally offer only at live events. I looked at most of them, but the Kickflip "pay as you go" option is what really sold me. This is a vast experiment for us and I like that we're taking a risk on each other. It took me a while to figure out all of the tools, but the AI support and the live support were fantastic and had immediate answers to any question I had. I was able to get up and running with a lot of options very quickly. Integration with WooCommerce on Wordpress has worked quite well too. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

There's not a way to select a color palette that is saved other than duplicating a product, questions and logic and then resizing things. I figured a workaround, but if there were a "shop color palette" or set of defaults store wide to choose from that would save a lot of work. Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Thank you for your review! We’re thrilled that our pay-as-you-grow plan and support have been valuable to your business. We appreciate your suggestion about the color library feature and will keep it in mind as we improve our platform. In fact, you can vote and comment on this feature request using the link below.

See how Kickflip improved
FN
Fiona N.
Small-Business (50 or fewer emp.)
"Beautiful interface and great support"
4.5/5
What do you like best about Kickflip?

Once you get through the learning curve that comes with every customiser, it's pretty straight forward. The customer facing UX and mobile responsiveness is good - much better than the other options I've tried. Really adaptable with options to show/hide descriptions/pricing/largs vs small thumbnails etc.

The customer support was fantastic - the team are friendly and helpful, going over and above. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

Technically haven't quite launched yet - but so far nothing to complain about. It's been a bit harder to iron out the final kinks (packing slip, cart, order confirmation) compared to other cusomiser apps I've used, but if that's the price you pay for a better platform then it doesn't bother me. Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Thank you for sharing your experience with Kickflip.

We’re delighted to hear that you appreciate the beautiful interface and excellent support provided by our team. It’s gratifying to know that our efforts are making a difference for you. Your feedback on our mobile responsiveness and adaptability is particularly valuable, and we’re glad to see our platform stands out compared to other options you’ve tried.

We also acknowledge your comments about the learning curve and the final kinks you’re working through. Our team is committed to continuous improvement, and your insights help us enhance the platform to better meet your needs.

It’s fantastic to learn how Kickflip is helping you provide customizable crystal mining buckets to your customers. Ensuring a smooth, responsive, and editable experience for your users is a top priority for us, and we’re pleased that Kickflip is addressing the challenges you faced with your previous builder.

Thank you once again for your detailed review and for choosing Kickflip. We’re here to support you every step of the way.

Verified User in Wine and Spirits
AW
Verified User in Wine and Spirits
Small-Business (50 or fewer emp.)
"It has been a useful tool while we develop our own customizer"
3.5/5
What do you like best about Kickflip?

It is intuitive, good documentation, and good customer support. I found it to be the best tool for product customization out there. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

It seems like some problems can only be solved if the problem is present in the live store. A question was giving bugs. To solve the problem I had to leave the question on the live store. Still haven't been able to solve this problem Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Thank you for sharing your review! We’re happy to hear that you found Kickflip intuitive and backed by good documentation and support.

Regarding the issue you’ve mentioned, we’re happy to let you know that the fix is expected to be deployed today.

Developing a custom product configurator from scratch takes a long time and requires a huge upfront investment—on top of ongoing maintenance costs. With Kickflip, you get a constantly updated, feature-rich solution at a fraction of the time and cost.

We’re committed to helping you succeed and hope to continue being your trusted partner in product customization.

VA
VINCE A.
Customer Service/Sales Manager
Small-Business (50 or fewer emp.)
"Why lock your Iframe from Bigcommerce and hide it behind Custom intergrations.."
2.5/5
What do you like best about Kickflip?

Its a cool platform for customizing, but have not been able to use it to sell quite yet.. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

not being able to directly work with bigcommerce is lame, should not need an enterprise account to acheive using your iframe to show it on another site I already own. Zakeke offers it why not you? being the leader in the industry. Bigcommerce is one of the largest platforms so its gonna come down to money. Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Thank you for your feedback and for recognizing the potential of Kickflip. Your insights are valuable, and I’d like to address your concerns with a broader perspective.

At Kickflip, our goal is to create a seamless and powerful product customization platform. We believe in delivering quality and reliability, ensuring that every integration meets the highest standards. While it might seem inconvenient now, our decision to handle BigCommerce integrations through custom integration stems from our commitment to maintaining this high standard.

We understand the appeal of a more straightforward BigCommerce plugin, but we also strive to offer a robust and dependable platform that stands out in the industry. Rest assured, our top-tier support team is always ready to assist with any integration challenges.

Please know that your experience matters to us. We are continuously evolving to meet the needs of our users, and your feedback plays a crucial role in that process. Thank you for being a part of the Kickflip journey.

Best regards,

-Renaud Teasdale, Co-founder and CEO

See how Kickflip improved
Saber N.
SN
Saber N.
CEO
Small-Business (50 or fewer emp.)
"Super experience with Kickflip program, team... from A to Z !"
5/5
What do you like best about Kickflip?

Their support is super effective. the platform is easy to understand and it takes no time for you to fully master it. it connects well with your CMS and they always update it with some new features - asked by their community. Review collected by and hosted on G2.com.

What do you dislike about Kickflip?

There's honestly no real bad thing to say... they're always reactive, have a good product... we looked for months for a good configurator, we couldn't ask for something better ! Review collected by and hosted on G2.com.

Response from Renaud Teasdale of Kickflip

Thanks so much for the incredible feedback. We’re thrilled to hear that Kickflip has been such a game-changer for your business. Let’s keep building together! 💪