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Danielle F.

Operations Manager

Mid-Market (51-1000 emp.)

2/10/2022

"We love using Kickfin at Hanna's Restaurant and Bar!"

5/5

What do you like best about Kickfin?

The convenince of not needing to go to the bank every other day is huge. We are able to keep a much smaller amount of cash on site and logging server tips is simplified for us. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

I wish there was a space to write notes about money sent! We tip out employees for various reasons. Most of the time it is for server checkouts, but we also send money out for catering jobs and special events. I have to keep a seperate log sheet in excel to keep track of where and why money is being sent. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

It is worth trying for any restaurant. Money is sent directly to server's debit accounts and we are able to monitior money going out easily. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

There is less room for error for us when it comes to giving out money. There is less reason to go into our safe often and we can see the exact amount going in and out. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

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Hey Danielle -- we appreciate the 5-star review! We want to make sure you're aware of our Notes feature. There are two places where you can enter in a note regarding the tip payment. The first is a general description that applies to the entire group of tip payments. It's located on the right hand side of the tip payment screen if you are looking at it on a desktop browser. Additionally, you can enter in a note for each individual employee's tip payment. To the right, near the Net Payment amount line, there is a link to "Add Note". This will open a notes box where you can enter the note for that employee. The employee can see this note, and the note populates to the Paid Payments report for tracking purposes. Reach out to support@kickfin.com if you're got any questions!

CM

Chris M.

Vice President Operations

Mid-Market (51-1000 emp.)

2/9/2022

"Multi-Unit Kickfin User"

5/5

What do you like best about Kickfin?

Kickfin has proven to be easy to implement and to use. Support and help are always an email or call away and very responsive to our needs. Adding new locations has also been proven to be very easy as well. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

I don't think we have dislikes! Our managers and hourly staff have been 100% happy without Kickfin experience. We have also seen them constantly work to improve the product and add features. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

If you are looking for a way to automate tipping out hourly team members and to make it easy to administer for them and your managers, I would highly recommend Kickfin. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

We have improved the speed and frequency that our hourly team members have gotten their tips, and it has allowed us to lower cash on hand in every location! Review collected by and hosted on G2.com.

GK

Gabby K.

HR Director

Mid-Market (51-1000 emp.)

2/16/2022

"Easy and straightforward"

5/5

What do you like best about Kickfin?

Divvying out tips all at once rather than several times a night saves so much time and less cash handling = less accounting errors. Staff really seem to appreciate the convenience as well! Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

I do wish it was possible for their to be 7 days a week replenishments so we didn't have to have quite so much in our reserves but not a big deal once you get it all figured out. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

Go for it! Make your life a little easier! Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

Less of a chance of becoming cash poor when there are high credit tip nights, saves us trips to the bank to replenish our cash drawers. Saves our managers time checking out staff as well. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

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Thanks for your review, Gabby! We're glad Kickfin is saving you time and reducing the risk of accounting errors. We hear you on the replenishments -- as you mentioned, once it's set up, the pre-fund isn't an issue for most teams. However: while the banking system doesn't process transactions over the weekend right now, we've identified a solution that will cut down the 48-hour turnaround time on replenishments. It's in development right now (we're working with the banks to facilitate this) -- and it should be available in the coming months. Stay tuned!

AR

Verified User in Restaurants

Mid-Market (51-1000 emp.)

2/9/2022

"Less Cash Less Hassle"

5/5

What do you like best about Kickfin?

The ability to maintain and handle less cash while keeping our tipped staff happy and paid in a timely manner. The less cash handling our team does, the more secure and easier things are, for both the teams in the store as well as the corporate staff that audits and checks their work. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

We would like the ability to recover funds that were sent in error, but we do understand the limitations of the tech. Less lag in account replenishment would be nice as well. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

The benefits outweigh any of the detractors. Kickfin found us when we desperately needed better options to the old cash tip-out standards. If you rely on armored car services or you and managers are having to continuously do bank runs to replenish your tip money... especially on holidays, this will save you lots of time and money. I personally have saved over 4hrs a week that I would have spent going to the bank, and we save thousands of dollars a month by not needing armored cars any longer. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

We are solving two main pain points. Cash management is huge by reducing the cash the stores keep on hand and the cash our team walks out with at the end of their shift is a big improvement to security making them much less likely to be a target. Reducing cash management also reduces the chances of internal theft and the amount that might be taken. We have saved thousands of dollars each month by canceling the armored car services since they are no longer needed in our model. The other problem we solve is not actually a problem but an added benefit. Our tipped employees were very leery of the Kickfin and not getting cash in hand at the end of their shift. That attitude quickly changed and is now a benefit many team members mention to their friends and prospective new hires. This has helped maintain and bring in new staff during this difficult staffing period. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

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You hit the nail on the head! Digitizing the tip payout process ensures your employees get paid instantly, while minimizing risk for your team and your business. As an FYI: we're currently working to reduce the replenishment timeframe even further. This is in development and we anticipate having it available in the coming months. Stay tuned!

AR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

2/9/2022

"Mollie's KickFin Review"

5/5

What do you like best about Kickfin?

Not having a shortage of cash, being able to instantly pay staff and cutting down on the risk associated with staff leaving the property with large sums of money in hand. It's easy to use and learn and train new management staff on and you can easily track usage. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

The only thing that I dislike is having to authenticate the account every day when logging in with proper email. The new way to look back on payments was a little complicated at first before I had a chance to play with it. I do miss having every employee listed for the payments. That would make tracking accurate payments much easier. Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

Do it! We had very little issue with KickFin since starting use. It's cut down on time and trips to the bank and kept staff safe. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

A lot of my staff consists of college students who don't have a bank and that allows them to have money deposited in their accounts. I do think staff is happier and I think we are saving money because we aren't having to deal with the issue of if someone reads the cash out report wrong and gives the wrong amount of money out to staff. Much easier to track any errors when it's all kept in a vault. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

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Thanks for your 5-star review, Mollie! Kickfin was designed to solve for cash shortages, save time and keep your people safe — we're thrilled to hear that you're getting so much value out of the platform. We understand that updating to 2-Factor Authentication created an extra login steps. That's become a standard security measure for many financial apps in order to protect customers from phishing or other scams. (We've included a link that provides more information about 2FA.)

We also appreciate the feedback on the employee payments — we're always evaluating ways to make Kickfin even easier for our customers to use. You can get in touch with our Customer Success team at support@kickfin.com to share additional feedback, and we'll provide a few more details about upcoming enhancements!

See how Kickfin improved

PR

Parker R.

Director of Operations

Mid-Market (51-1000 emp.)

2/10/2022

"Great Product!"

5/5

What do you like best about Kickfin?

Very quick for managers to use. Less cash handling and the mistakes that come with that. Happy staff that get their money ASAP with no need to go to the bank. Concise records of who was paid and when is a huge help if there are any discrepencies. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

No real downsides. Any change in an operating system will come with it's hiccups, but they were short lived and everyone is on board and moving forward! Review collected by and hosted on G2.com.

BB

Bradford B.

D

Small-Business (50 or fewer emp.)

2/9/2022

"Kickfin, easy to use alternative to cash tips"

5/5

What do you like best about Kickfin?

With the lack of cash availability due to credit card tips Kickfin solves our problem of not having enough cash on hand to tip delivery personnel Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

Sometimes the login process can be a little buggy, it would be great if there was an app for the managers that used biometrics Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

If you pay tips to employees Kickfin is a must! It's way to easy to use. Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

Not having cash, instant payouts, the drivers were skeptical at first but quickly realized this is actually better for them as well as us Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

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Thanks for your review, Bradford! So many restaurant teams are dealing with cash shortages because of the increase in credit card transactions. Kickfin is a great way to ensure your delivery folks receive the instant payouts they deserve. Like many other financial applications, we've updated the login process to improve security. If you ever have a problem logging in, get in touch with our Customer Success team at support@kickfin.com and we'll help you troubleshoot!

JH

Jan H.

Comptroller

Mid-Market (51-1000 emp.)

2/10/2022

"Great Solution for Restaurants"

5/5

What do you like best about Kickfin?

From Set up to daily utilization is very easy and user friendly. I used to have problems balancing out my daily reports since our tip payouts usually exceeded cash receipts, but now everyone is happy and I am not running to the bank on a daily basis to increase our cash bank Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

I cannot think of anything - working very well!! Review collected by and hosted on G2.com.

JK

John K.

Manager

Small-Business (50 or fewer emp.)

2/9/2022

"Fantastic"

5/5

What do you like best about Kickfin?

Very easy to use. For both admistrators and employees it is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

If we could have the search bar for employees pop up on the employee list, not at the initial page in the begining where all the balances and the begining day totals are. Review collected by and hosted on G2.com.

Response from Keely Hungate of Kickfin

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Hi John — thanks for your review! We wanted to let you know that you actually can search for employees by name in a couple of different places within the platform. If you find the Filter icon (looks like an upside down triangle or a funnel shape), it will give you option to filter the list. On pages where employee names are listed, one of the options is to filter by the employee name. If you'd like us to show you how to filter by name, please let us know at support@kickfin.com, and we can send you a quick tutorial to watch!

DS

Devlyn S.

Office manager

Mid-Market (51-1000 emp.)

2/10/2022

"Easy, fast & convenient way to tip employees."

4/5

What do you like best about Kickfin?

Convenience of sending the tips from anywhere Review collected by and hosted on G2.com.

What do you dislike about Kickfin?

Cannot retract a payment if an error is made Review collected by and hosted on G2.com.

Recommendations to others considering Kickfin:

When beginning over estimate the amount of tips being paid out so u put enough funds into your reserve to cover tips for the week Review collected by and hosted on G2.com.

What problems is Kickfin solving and how is that benefiting you?

There is always an accurate report of what employees were paid in tips . Benefits of getting employees their tips at the end of their shift without dealing with cash and shortage of cash to pay out Cc tips Review collected by and hosted on G2.com.