KIBO Order Management is an enterprise DOM system that provides intelligent order orchestration and fulfillment optimization. The platform uses a rules-based engine to automatically select the optimal fulfillment node based on distance, cost, and service-level agreements (SLAs). It unifies the order lifecycle across all channels, acting as a single source of truth for transactions, adjustments, and returns. KIBO incorporates AI Agents to optimize routing decisions and automate reverse logistics, such as return dispositions and restock confirmations. The system is built on a MACH architecture, allowing for incremental migration from legacy OMS without system-wide disruption. A centralized Customer Service UI enables representatives to handle order edits, appeasements, and refunds in real time. Key capabilities include order routing (IOR), estimated delivery date (EDD) suggestions, bulk picking workflows, real-time inventory (RIS), safety stock rules, and fulfillment optimization.