I like how customizable it is to fit the existing online ecosystem for our customers. It has a solid foundation to add features like a blog, contests, and gamification. Review collected by and hosted on G2.com.

It's cumbersome to manage and reply to posts as a moderator. Thankfully we also got Khoros Care which makes replying and managing the community a breeze. I can't imagine not having that to work the community. Review collected by and hosted on G2.com.

I use community analytics every day. It's a wonderful tool that permits you to build and grow your community as fast as you work. Review collected by and hosted on G2.com.

We need to custom a lot. We pay 10x more for customization. Review collected by and hosted on G2.com.

Reporting and API are handled nicely. We create awesome reports using this data! Review collected by and hosted on G2.com.

Support is slow and in most cases, it takes too much time even for simple tasks/questions! Review collected by and hosted on G2.com.

Very good performance on huge communities with a lot of content. Review collected by and hosted on G2.com.

The tech stack is relatively old and needs an update. But that is planned for the next year(s). Review collected by and hosted on G2.com.

It is Digi -first customer engagement and easy to use Review collected by and hosted on G2.com.

Sometimes the page takes more time to load Review collected by and hosted on G2.com.

I like the Customer Success program and support at Khoros. Review collected by and hosted on G2.com.

There are a lot of features in the Khoros platform, most of the out-of-the-box features are good, but custom features require development and there is a learningcurve in learning about the platform, it is not intuitive without some training. Review collected by and hosted on G2.com.

Networking is a key in this social media and digital context. Having the opportunity to connect with other people using the same product on other countries for other brands is just amazing. Review collected by and hosted on G2.com.

Nothing, this is a tool you can use if you feel you need to. Review collected by and hosted on G2.com.

Moderation tools and user authorization is handled in the best way possible. Review collected by and hosted on G2.com.

1. Bad server-side customization interface,

2. Non-developer-friendly deployment mechanism

3. No client-side customization helper tools Review collected by and hosted on G2.com.

The account managers are really doing their best to help their clients. Review collected by and hosted on G2.com.

Sometimes support could be more efficient. Review collected by and hosted on G2.com.

The platform allows great autonomy and personalization. Review collected by and hosted on G2.com.

Sometimes it is difficult to set up things. Review collected by and hosted on G2.com.