--- title: Khoros Communities Reviews meta\_title: 'Khoros Communities Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 93 reviews by the users' company size, role or industry to find out how Khoros Communities works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 93 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Khoros Communities Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Khoros Communities but has limited features. Are you part of the Khoros Communities team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth. * * * Seller [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) Discussions [Khoros Communities Community](https://www.g2.com/products/khoroscommunities/discuss) Languages Supported Danish, German, English, French, Italian, Japanese, Korean, Latvian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Christy Kirby Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/khoroscommunities/pricing) ## Top-Rated Alternatives [ ![Higher Logic Thrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Higher Logic Thrive") Higher Logic Thrive 4.4/5(435) ](https://www.g2.com/products/higher-logic-thrive/reviews) [ ![Circle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Circle") Circle 4.5/5(516) ](https://www.g2.com/products/circle-so-circle/reviews) [ ![Mighty Networks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mighty Networks") Mighty Networks 4.5/5(768) ](https://www.g2.com/products/mighty-networks/reviews) [ View All Alternatives ](https://www.g2.com/products/khoroscommunities/competitors/alternatives) ## User Insights Average based on 93 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Khoros Communities Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bevy ](https://www.g2.com/products/bevy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brightcove ](https://www.g2.com/products/brightcove-brightcove/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Eric E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric E.") EE Eric E. Manager - EMC Digital, Charlotte Information Technology and Services Enterprise (\> 1000 emp.) 2/18/2015 "The most open API community platform on the market" 5/5 What do you like best about Khoros Communities? The ability to create beautiful designs around the Lithium platform without being restricted with too many UI mandates. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Lithium thinks too much like a traditional software company and needs to be more engaged with their clients for future features. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: Lithium is great if your company is looking for a customizable community platform. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Call shed rates dropping at ATT. Engagement skyrocketing at Barclaycard. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 10/15/2014 "Great for getting customer insights" 5/5 What do you like best about Khoros Communities? The reports make a lot of sense, and are easy to understand. They also provide great insights into what our customers are saying. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? I know that you have to pay for quality...but it is pretty expensive. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: make sure that you are going to dedicate proper staff to using this, and that it has a lot of executive support. It is a large investment, so make sure that leadership isn't going to be dismissive of the fantastic insights that Lithium delivers. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Getting our arms around what our customers are saying across many social media platforms. We have been sensitive to negative reviews, and have become rather adapt at promptly (and properly) responding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Enterprise (\> 1000 emp.) 10/30/2014 "lithium product review" 5/5 What do you like best about Khoros Communities? The product is used by many and trusted. Functionality is reliable and usability is good. User interface is easy to navigate and intuitive. Fresh, clean functionality. Security controls are easy and comprehensive to use. Versatile as a tool in the enterprise. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Integrations with other platforms can be more open. API support can be improved and or expanded upon. Make it simpler for developers to learn the API. Certain features are unclear as to how they can be expanded on or built further. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: Consider giving a try and monitoring how usage helps use cases. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Social networking in a secure, controlled, corporate environment. Must have simplicity of what we expect from communicating on platforms such as facebook or google plus, but also have the enterprise security and capabilities. Tracking internal communication issues and problems with an easy to use way to track methods. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ulf K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ulf K.") UK Ulf K. Head of Social Business Technology Mid-Market (51-1000 emp.) 11/15/2014 "Lithium best in class SaaS for social support communities" 4.5/5 What do you like best about Khoros Communities? Lithiums gamification system supports the peer-to-peer approach to reduce contact center calls and to reward super users. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? The user profile pages could have been modernized Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Our client offers a one stop support community based on Lithium Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/16/2014 "Robust Platform with Updated UI" 4.5/5 What do you like best about Khoros Communities? The intuitive UI, both for administrators creating forums and communities, and for the users who are going to be using it to generate content and questions Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Functionality is still catching up compared to other vendors, but they are working on it. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? We switched to this product at a former company, and realized that this made it much easier to interact with the organizations we were serving as well as include content and information for sharing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tem S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tem S.") TS Tem S. Team Head, Data and Planning Marketing and Advertising Enterprise (\> 1000 emp.) 10/7/2013 "Online Community Management Meets Customer Service" 3.5/5 What do you like best about Khoros Communities? Community Building: Based on my experience, the platform works very well when it comes to building a community. I direct Twitter followers to our community page and let them keep the ball rolling while I listen and get good insights. Response/Engagement Console: It is straight-forward. You can see the number of tweets coming in (brand mentions or direct tweets) real-time and respond to each with ease. Recommended for big companies that are looking at enhancing their customer service efforts in social media. Analytics: It is ideal for companies that wish to conduct social analytics on services beyond table stakes like Facebook and Twitter--Lithium Communities, blogs, and consumer reviews. User-friendly: It's easy to use. The design is robust and straight-forward. You'll definitely know what a button is for at first click. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Lithium lacks centralized account management features. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: Lithium could have been the best deal if it can be synchronized with CRM systems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![André B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "André B.") AB André B. Senior Enterprise Delivery Manager Information Technology and Services Enterprise (\> 1000 emp.) 10/4/2013 "User Experience Customisation and Technical Delivery of Lithium solutions." 4.5/5 What do you like best about Khoros Communities? Lithium Products - Plenty of features; extremely flexible to customisations on the look and feel. Lithium Professional Services - Hard working team; Knowledgeable; Very present and pro-active. Lithium Team & People - Passionate about Social Media; Engaging; Accessible and Available; Knowledgeable. Lithium Engineers & Development Team - Flexible and Passionate group. Will walk the extra mile to support you. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Lithium Products - Average Q&A on their new products & features before shipping. Plenty of bugs will be detected by you. Test well and often before you go live. Lithium Technical Documentation - Blueprints and specs not readily available. Can make your customisations harder to achieve. Lithium Online Trainings - Classified as to basic and not interesting by experienced users. Lithium Mobile - Not a true responsive design on the look & feel. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: Would certainly recommend Lithium products and the European professional services team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jeremy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy S.") JS Jeremy S. VP, Client Services Small-Business (50 or fewer emp.) 10/3/2013 Business partner of the seller or seller's competitor, not included in G2 scores. "Solid community platform that is totally customizable" 4/5 What do you like best about Khoros Communities? As an implementation partner for the Lithium platform I think what most people we have worked with so far like it the ability to customize the system. We have UX architects, designers, developers and quality testers that have all worked on these projects to implement community for large brands in various industries. It works, its relatively simple to set up and style and customers generally like the user interface and ability to manage it one their own. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? No major dislikes, there are so many different platforms and each has pros and cons but Lithium is a solid community solution. There are more affordable products that have similar functionality. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: In the pursuit to stay platform agnostic I would just point out that there are competing community platforms of varying sizes and cost models so I think its important to have a partner or consultancy that understands your organizational core values, needs, challenges and goals to be successful. Community is that thing that does have ROI and provides depth and connectivity between customers and responsible businesses. I think the most pure form of a successful community isn't to reduce cost, increase ROI or sales. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pam R.") PR Pam R. Social Media Coaching & Marketing Consultant Information Technology and Services 9/12/2013 "Community Management is a specialty. Lithium gets that." 4.5/5 What do you like best about Khoros Communities? Lithium is designed to bring your online community onto a collaborative platform that is closed, managed, & focused. It allows for deeper & richer relationships resulting in greater connection to your Brand. With the closed platform, a more cohesive engaged community evolves. Members are motivated by their personal value they bring to the community & more likely to evangelize your Brand. Managing shared content, community reactions/opinions & negative posts is also more effective. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? The platform is great for managing, engaging, developing trusted relationships, & cultivating Brand Ambassadors. However, it is still a platform & good Community Managers, Content, & Moderation is critical. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: Before you start, gain a good understanding of your existing community, its dynamics, & potential. Set it up right to fit your customer's interests & needs, your business style/voice, size, Industry & objectives. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Online Community Manager Online Media Enterprise (\> 1000 emp.) 9/25/2013 "Reliable and feature-rich Community platform" 4/5 What do you like best about Khoros Communities? Easy to set-up and use Very reliable platform Plenty of functionality Lively community of other Lithium users to share ideas with and learn from Constant improvements to the platform are being made. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Can be expensive depending on feature set required Support interactions can be slow Reporting options are not always comprehensive Individual Community customisations can be expensive and problematic. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: If you are consideration launching a new branded community, you should definitely consider the Lithium platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/khoroscommunities/pricing) ##### ##### Khoros Communities Features Community Building Member Profiles Customer Analytics Community Insights Community Engagement Analytics Downloadable Reports Community Management Community Feeds & Discussions [ View More Features ](https://www.g2.com/products/khoroscommunities/features) ##### Categories on G2 [Online Community Management](https://www.g2.com/categories/online-community-management) ##### Explore More [What do power users actually recommend for pro-level data and file recovery software on Windows for recovering critical files rather than experimenting with free tools?](https://www.g2.com/discussions/what-do-power-users-actually-recommend-for-pro-level-data-and-file-recovery-software-on-windows-for-recovering-critical-files-rather-than-experimenting-with-free-tools)[Best video conferencing app for small business](https://www.g2.com/discussions/what-s-the-best-video-conferencing-app-for-small-businesses)[What is the most affordable website monitoring software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-website-monitoring-software-for-smbs) [Where to find top sales intelligence solutions](https://www.g2.com/discussions/where-to-find-top-sales-intelligence-solutions)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Pros and Cons Details](https://www.g2.com/products/khoroscommunities/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)