--- title: Khoros Communities Reviews meta\_title: 'Khoros Communities Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 93 reviews by the users' company size, role or industry to find out how Khoros Communities works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 93 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Khoros Communities Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Khoros Communities but has limited features. Are you part of the Khoros Communities team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth. * * * Seller [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) Discussions [Khoros Communities Community](https://www.g2.com/products/khoroscommunities/discuss) Languages Supported Danish, German, English, French, Italian, Japanese, Korean, Latvian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Christy Kirby Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/khoroscommunities/pricing) ## Top-Rated Alternatives [ ![Higher Logic Thrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Higher Logic Thrive") Higher Logic Thrive 4.4/5(435) ](https://www.g2.com/products/higher-logic-thrive/reviews) [ ![Circle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Circle") Circle 4.5/5(516) ](https://www.g2.com/products/circle-so-circle/reviews) [ ![Mighty Networks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mighty Networks") Mighty Networks 4.5/5(768) ](https://www.g2.com/products/mighty-networks/reviews) [ View All Alternatives ](https://www.g2.com/products/khoroscommunities/competitors/alternatives) ## User Insights Average based on 93 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Khoros Communities Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bevy ](https://www.g2.com/products/bevy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brightcove ](https://www.g2.com/products/brightcove-brightcove/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 5/25/2022 "Good experience" 4/5 What do you like best about Khoros Communities? The platform & gamification = very simple Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? No echat between members & staff possible Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Customer helps is good Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Yulia T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulia T.") YT Yulia T. Community Engineer Enterprise (\> 1000 emp.) 6/29/2021 "Khoros helps to grow our community" 4.5/5 What do you like best about Khoros Communities? Khoros is an excellent platform for running a community. It has all essential features, and it also has an option for customization. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? For customization: sometimes it is tricky to retrieve the data. There should be a chain of API calls for getting everything needed, but I agree to pay this "price" for the complete platform. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? First of all, Khoros helps to save money on some engineering jobs. This platform is ready to use out of the box. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eric S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric S.") ES Eric S. Community Manager Computer Software Enterprise (\> 1000 emp.) 6/27/2017 "it's got kinks to work out, but it's the most commonly used community management platform" 4.5/5 What do you like best about Khoros Communities? I like that it feels more like a community, a more modern feel than a '90s forum-type experience, with some elements that are familiar to customers from things like Facebook and other social media platforms. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? We use a customized version of it, so our experience may be different, but there are lots of inconsistencies and difficulties that don't make sense. Two users with the same email address? It's always tricky to change or remove one. Things like that. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: It's a good platform but make sure it has what you need out of the box. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? We run a IT Pro community on Lithium for Microsoft. Review collected by and hosted on G2.com. Show More 10/23/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/16/2020 "If you put in the work, so will Khoros" 4.5/5 What do you like best about Khoros Communities? Khoros Communities has a lot of features, more than what you might find though another vendor. The platform's Stage/Studio section for content development and asset management is good. It could use some improvement, but it is heads above a lot of other systems that I have experience with. Their customer care teams are excellent at handling escalations and making you feel like you are being heard. If you have a problem, they will do their best to help you resolve it. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Khoros support has always been a pain point for us. From delayed response times to the types of replies received while troubleshooting. Without our TAM the support experience would be even more frustrating. Engaging with Services is also a little cumbersome. Their process is opaque, and during meetings I get the sense that they are more interested in getting their revenue (telling you what you want to hear) instead of giving you the best solution to your problem. There are not really any negatives about the platform itself other than the time to value. Going into implementation, you will need a full grasp on your limitations OOTB, so you know which way to pursue development to get the most value. If you make mistakes there, you will spend a long time trying to resolve. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: If your team is looking at implementing communities, you are going to need some expert knowledge of website and content management. Fully understand the requirements that you are setting forth, and how fulfilling them falls into existing workflows. If you put in the work, Khoros will meet you more than half-way. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Khoros Communities gives us case deflection through peer to peer support and community sourced knowledge. We are also building out forums for customer advocacy and engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/2/2020 "The most robust Community platform in the space" 4.5/5 What do you like best about Khoros Communities? Khoros is (as far as I understand) the industry standard in the Community space. There are cheaper options out there, but to leverage them, you'll have to be willing to give up on potential features, flexibility, and integrations that Khoros is ready to provide near-out-of-the box. I would describe the below as the platforms strengths: 1. The flexibility they offer for assigning roles to different types of users is parallel to none. You can give any user almost any permission, that only covers any area of the Community. 2. The ideastations/ideaboards, or forums designed specifically for customers to be able to submit their ideas for the future of a given product and also for product teams to interact directly with customers, 3. They seem to have some of the better localization options out there. 4. They also seem to have some of the strongest analytics capabilities available. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? 1. Khoros is, as far as I understand, on the pricier side of the options available, which is why it is the enterprise platform and not leveraged as often by smaller communities. 2. There is definitely a steep learning curve to understanding how to use the platform. Khoros offers a lot of resources to help you get off the ground, but you'll still need to create a lot of lift yourself. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? At the end of the day, Khoros is a solid platform to build a Community of expert users that answer questions about your products and generate valuable knowledge that prevents the needs for customers to create cases. It has the capability to scale to meet enterprise business needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Scott D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott D.") SD Scott D. Enterprise (\> 1000 emp.) 12/1/2020 "Solid Platform, Excellent Customer Support" 5/5 What do you like best about Khoros Communities? Good enterprise level community platform capable of supporting large scale communities. Customer Success team has been excellent and responsive as we migrated and have gotten up to speed. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? As with any mature platform there is a lot of complexity, particularly in the back end. We appreciate that Khoros has an active roadmap and is continuing to invest in modernizing and developing the product. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: Consider both the community member experience but also the ability of your community managers to efficiently manage the forums, etc. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? As a cloud software company, we support a customer to customer support focused community. Benefits for us have probably included increased sales, adoption and retention. They have quantitatively included cost deflection and greater user success. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ankush s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankush s.") AS Ankush s. Software Engineer Mid-Market (51-1000 emp.) 1/15/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Khoros community platform for the big brands" 4.5/5 What do you like best about Khoros Communities? In khoros community, we have different interaction styles like blogs, tkb, ideas,forums and much more... Having a great user experience, integrated search and some other features. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? It is way too costly and not economical for small brands and small businesses. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Users do not need to move to service center for any product issue. User can go to brand community and search the issue within forums. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![asmita g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "asmita g.") AG asmita g. Software Engineer Mid-Market (51-1000 emp.) 1/15/2021 "Best Community platform" 4.5/5 What do you like best about Khoros Communities? Different board types Secure platform Can create custom features and integrate it with different platforms. APIs are well documented Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Khoros platform is a little expensive compared to the other platforms. Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: Good community platform with lot of possibilities and cool features Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Good Idea Exchange section New Events board for meetups New Product Releases every month Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/21/2020 "Online Communities Knowledge and Customer Care" 5/5 What do you like best about Khoros Communities? Knowledge on communities, customer centric Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? I would like to see a more mature approach on live events management Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Improve customer satisfaction by self service, deflect customer support tickets, gather customers feedback on product roadmaps contribution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 2/3/2020 "Khoros Intelligence makes social listening easy" 4/5 What do you like best about Khoros Communities? The user interface is very customer friendly. It's also really easy to adjust your search parameters and play with keywords on the fly. One of my favorite elements is the ability to run searches within a profile. The exportable reports make it easy to share information across the organization. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? The limited ability to go back in time. It makes it difficult to do year over year comparisons. It would be nice if the 9 month window could be expanded. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/khoroscommunities/pricing) ##### ##### Khoros Communities Features Community Building Member Profiles Customer Analytics Community Insights Community Engagement Analytics Downloadable Reports Community Management Community Feeds & Discussions [ View More Features ](https://www.g2.com/products/khoroscommunities/features) ##### Categories on G2 [Online Community Management](https://www.g2.com/categories/online-community-management) ##### Explore More [What do power users actually recommend for pro-level data and file recovery software on Windows for recovering critical files rather than experimenting with free tools?](https://www.g2.com/discussions/what-do-power-users-actually-recommend-for-pro-level-data-and-file-recovery-software-on-windows-for-recovering-critical-files-rather-than-experimenting-with-free-tools)[Best video conferencing app for small business](https://www.g2.com/discussions/what-s-the-best-video-conferencing-app-for-small-businesses)[What is the most affordable website monitoring software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-website-monitoring-software-for-smbs) [Where to find top sales intelligence solutions](https://www.g2.com/discussions/where-to-find-top-sales-intelligence-solutions)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Pros and Cons Details](https://www.g2.com/products/khoroscommunities/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)