--- title: Khoros Communities Reviews meta\_title: 'Khoros Communities Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 93 reviews by the users' company size, role or industry to find out how Khoros Communities works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 93 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Khoros Communities Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Khoros Communities but has limited features. Are you part of the Khoros Communities team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth. * * * Seller [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) Discussions [Khoros Communities Community](https://www.g2.com/products/khoroscommunities/discuss) Languages Supported Danish, German, English, French, Italian, Japanese, Korean, Latvian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Christy Kirby Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/khoroscommunities/pricing) ## Top-Rated Alternatives [ ![Higher Logic Thrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Higher Logic Thrive") Higher Logic Thrive 4.4/5(435) ](https://www.g2.com/products/higher-logic-thrive/reviews) [ ![Circle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Circle") Circle 4.5/5(516) ](https://www.g2.com/products/circle-so-circle/reviews) [ ![Mighty Networks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mighty Networks") Mighty Networks 4.5/5(768) ](https://www.g2.com/products/mighty-networks/reviews) [ View All Alternatives ](https://www.g2.com/products/khoroscommunities/competitors/alternatives) ## User Insights Average based on 93 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Khoros Communities Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bevy ](https://www.g2.com/products/bevy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brightcove ](https://www.g2.com/products/brightcove-brightcove/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More RB Rajesh B. Founder Computer Software Small-Business (50 or fewer emp.) 7/17/2023 "Quick Access & Community" 5/5 What do you like best about Khoros Communities? Users can quickly discover what they need because the profile information is readily available. To provide users with accurate information, there are many ticket closure explanations. its simple to communicate with people and receive prompt responses, which fosters a sense of community. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? When you cant change the notes youve put to a ticket, its challenging. When many notes are required for a single ticket, this can result in disorganised and muddled information. To make it clearer for agents, the Notes feature should also be made more visible on the users profile panel. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Traditional help centre interactions are no longer necessary thanks to Khoros Communities, which also allows for quick problem solutions. It promotes an interesting online community where users can interact, get quick answers, and form bonds with people who share their interests. This platform is a great option because it offers individualised service and encourages user-to-user interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jennifer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer P.") JP Jennifer P. Enterprise (\> 1000 emp.) 4/1/2023 "Good workflow overall but could use some improvements" 3.5/5 What do you like best about Khoros Communities? What I like the most about Khoros is the profile information column on the right-hand side. The information is easily laid out and accessible. The various ticket closing reasons make sense as long as your team uses the correct one in each ticket scenario for proper analytics tracking. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? One thing I dislike about Khoros is that you're not able to edit notes you add to a ticket after you've submitted them. This can make the ticket look messy and confusing if you have to submit multiple notes on one ticket. I also think the Notes portion could use some improvement. It would be helpful if it were more prominent on the user's profile panel to make it more evident to agents. Additionally, the merge function can become messy when multiple tickets are involved. In the user's ticket history, it would make more sense to consolidate them all into one ticket option rather than still having them be broken out separately. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Multiple user issues such as refunds, rideable issues, accidents, lost bikes, safety issues, overall platform feedback, technical troubleshooting and account issues. Our scope goes beyond those specific types of cases, but that's a good overview. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 9/11/2023 "Khoros is absolutely amazing!" 4.5/5 What do you like best about Khoros Communities? Helps me in simplifing customer product exerience and engagement! Easy to understand and very effective in brand awareness! The best, best, best! Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? The reporting section lags a bit and sometimes notifications are duplicates. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? It is an amazing platform for educating customers about social media management or any specific product. The platform is very interactive and I enjoy working on it! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Subramanyam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subramanyam G.") SG Subramanyam G. Technical Project Manager Enterprise (\> 1000 emp.) 5/17/2023 "Got fascinating features with lot more customizations features" 4/5 What do you like best about Khoros Communities? The way the community portal is built and UI Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? It has more room for customization for user interactions. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? The entire community: both end users and internal employees heavily use this Khoros platform to interact day in and day out on software products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JB Jean Philippe B. Enterprise (\> 1000 emp.) 3/9/2023 "Creating sticky online brand experience and solving customer problems" 4.5/5 What do you like best about Khoros Communities? Ease of use and access to information for customers Ease of development and moderation for our operational teams Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Need to improve extraction of customer insights Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? 1) Supports our self-service customer support strategy - we solve customer issues fast and at a competitive cost 2) Enriches our marketing strategy - online interactions leveraged to improve content and product strategy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Greg P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg P.") GP Greg P. Chief Customer Officer Mid-Market (51-1000 emp.) 9/9/2022 "Best in Class Community Platform" 4.5/5 What do you like best about Khoros Communities? We went through an extensive evaluation of Community Platform Vendors, with Vanilla and Khoros making it to the final two selections. Khoros had the vision to get us where we wanted to go with a roadmap to get there. Vanilla at the time seemed to lack providing us a clear vision and the road to getting there. The Khoros team was highly involved and both skilled and very supportive. Since purchase we have successfully deployed our revamped community with great success and they have been there every step along the way to support and guide us. I would highly recommend them! Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? Nothing thus far; the deployment has been widely successful. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? A robust and engaging customer experience with our community. The level of engagement has been 100x richer than in our prior community. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Enterprise (\> 1000 emp.) 5/11/2023 "Great tool but still has some opportunities to improve" 4/5 What do you like best about Khoros Communities? Learn best practices and ideas you can use Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? I don't think there is anything that I dislike about it. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Ways I can improve the use of KHOROS to publish on social media Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KE Kandice E. Lead Solution Designer Enterprise (\> 1000 emp.) 4/19/2022 "We're a "unicorn" in the Khoros world" 3.5/5 What do you like best about Khoros Communities? Creating a consistent look and feel across our community has been great. Our previous platform allowed for so much customization between groups and spaces that it was a disjointed experience sometimes for our clients. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? We have a TON of groups...2400+ which isn't the norm for a Khoros customer so we are consistently finding it hard to do what were we able to on the old platform. That said, there is a lot of clean-up we need to do which will help and the upcoming release of Aurora will be a gamechanger. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Client collaboration is key for us. Being able to connect our community members with our associates and other clients to ask questions and get answers without going the support route has always been our goal for the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chris H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris H.") CH Chris H. Director, SAS User Engagement Enterprise (\> 1000 emp.) 2/22/2022 "Solid platform and a great partner in community" 4.5/5 What do you like best about Khoros Communities? I've always enjoyed the way that good community practices are baked into the system. The Khoros staff understands community deeply. There are many other options out there, including "bolt-on" offerings for big platforms that do a wide variety of functions. But I find the Khoros focus on community (and care) helps us to deliver the best experience. Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? As one of the most established community platforms, Khoros innovation moves a little slower than some of the newer offerings. However, they have a solid roadmap that they update and share regularly. They are also responsive to feedback. Support tickets sometimes linger; it's important to advocate strongly for fixes that need quick attention. Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? At its core, our community is a support resource for customers. We realize good ROI just by serving answers that would otherwise generate support cases -- more expensive to service. In addition, we use the community as a hub for engagement across all of our user-focused programs. It's not just for break-fix; it's for learning and fun too. Review collected by and hosted on G2.com. Show More 8/23/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 6/1/2022 "Best Online communities for User Interactions" 4.5/5 What do you like best about Khoros Communities? The first outstanding feature will be the gamification which will encourage users to contribute and help other users and the next in my list will be the permission set which will be useful for access level to the different teams of the community Review collected by and hosted on G2.com. What do you dislike about Khoros Communities? It would be useful if it contains user-level subscriptions and dark mode features since they will be the most common feature available in other similar communities Review collected by and hosted on G2.com. Recommendations to others considering Khoros Communities: It will be very useful for organization which deals mostly with the support and the social knowledge and the social Meia and new feature Group Hub and the Events are the most amazing available in the market Review collected by and hosted on G2.com. What problems is Khoros Communities solving and how is that benefiting you? Definitely, it is solving user interaction with support and helping the end to end peer communities and helping the support activities and encouraging user to provide self solution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/khoroscommunities/pricing) ##### ##### Khoros Communities Features Community Building Member Profiles Customer Analytics Community Insights Community Engagement Analytics Downloadable Reports Community Management Community Feeds & Discussions [ View More Features ](https://www.g2.com/products/khoroscommunities/features) ##### Categories on G2 [Online Community Management](https://www.g2.com/categories/online-community-management) ##### Explore More [What do power users actually recommend for pro-level data and file recovery software on Windows for recovering critical files rather than experimenting with free tools?](https://www.g2.com/discussions/what-do-power-users-actually-recommend-for-pro-level-data-and-file-recovery-software-on-windows-for-recovering-critical-files-rather-than-experimenting-with-free-tools)[Best video conferencing app for small business](https://www.g2.com/discussions/what-s-the-best-video-conferencing-app-for-small-businesses)[What is the most affordable website monitoring software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-website-monitoring-software-for-smbs) [Where to find top sales intelligence solutions](https://www.g2.com/discussions/where-to-find-top-sales-intelligence-solutions)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Pros and Cons Details](https://www.g2.com/products/khoroscommunities/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)