--- title: Khoros Communities Reviews meta_title: 'Khoros Communities Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 93 reviews by the users' company size, role or industry to find out how Khoros Communities works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 93 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Khoros Communities Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 93 ## About Khoros Communities Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth. ## Khoros Communities Pros & Cons **What users like:** - Users value the **ease of use** in Khoros Communities, making navigation simple for both new and experienced users. (9 reviews) - Users value the **helpful features** of Khoros Communities, enhancing communication and accessibility across multiple channels. (7 reviews) - Users appreciate the **ease of use and accessibility** of Khoros Communities, enhancing their customer engagement across channels. (5 reviews) - Users appreciate the **ease of navigation** in Khoros Communities, enhancing customer connections and communication across channels. (5 reviews) - Users value the **easy access** to information in Khoros Communities, enhancing user experience and operational efficiency. (4 reviews) - Intuitive (4 reviews) - Automation (2 reviews) - Chat Features (2 reviews) - Communication (2 reviews) - Communication Ease (2 reviews) **What users dislike:** - Users find the **editing issues** in Khoros Communities frustrating, as it complicates ticket management and note clarity. (3 reviews) - Users find Khoros Communities to be **a bit expensive** for smaller organizations, despite its valuable features. (3 reviews) - Users report encountering **UI bugs** occasionally, which disrupt their overall experience with Khoros Communities. (2 reviews) - Users are frustrated by the **inability to delete sent messages** , leading to disorganization and confusing ticket notes. (2 reviews) - Users face **editing difficulties** in Khoros Communities, struggling to manage multiple notes on tickets effectively. (2 reviews) - Layout Issues (2 reviews) - Limitations (2 reviews) - Missing Features (2 reviews) - Performance Issues (2 reviews) - Slow Loading (2 reviews) ## Khoros Communities Reviews ### 1. Perks of khoros services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Khoros Communities?** I have used social media management service of khoros being from Marketing background it provides me the feature of scheduling content and monitoring the social media platform which is one of the best features of khoros and apart from that it is very easy to use and it is user friendly. **What do you dislike about Khoros Communities?** As my organization was not so big ,and team has less members so according to me it is liltte bit expensive for a small organization but worth to use the platform **What problems is Khoros Communities solving and how is that benefiting you?** As the team was very small in my company, khoros was able to solve our problem it helps to manage the social media management we can handle social media and manage it using this service. It helps in scheduling content monitoring and other lot of things ### 2. Best Tool for Social Media Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Khoros Communities?** There are many services provided by Khoros but the thing I like the most is that it's allowed us work in a team. From chats to planning to ads campaign, we can manage everything in a team from this single tool. Before it i have to use different applications for different propose and it's quite hard to manage. **What do you dislike about Khoros Communities?** Although I hadn't face any major difficulty but I don't like that we can't delete our messages once it send. **What problems is Khoros Communities solving and how is that benefiting you?** Well before using khoros i have to manage all the request manually. ### 3. One of the best tools to manage customer engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Earvie P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Khoros Communities?** I really like it being an all-around tool, as you can reach customers across several channels. Easy to use even a new user can easily navigate it, and their calendar feature is very enjoyable! **What do you dislike about Khoros Communities?** Sometimes it is laggy, especially with pictures, but everything works perfectly fine! **What problems is Khoros Communities solving and how is that benefiting you?** We can solve Customer-related problems and inquiries! It really made our work or task easy and organized. ### 4. A good tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Khoros Communities?** A little confusing for beginners, but you will get used to it. It also has a lot of helpful features that you can use. **What do you dislike about Khoros Communities?** Khoros is a little expensive but if you have the budget, then I suggest to use Khoros. **What problems is Khoros Communities solving and how is that benefiting you?** Khoros easily let's us connect with our customers and even non-customers through our social media platform. ### 5. Good workflow overall but could use some improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about Khoros Communities?** What I like the most about Khoros is the profile information column on the right-hand side. The information is easily laid out and accessible. The various ticket closing reasons make sense as long as your team uses the correct one in each ticket scenario for proper analytics tracking. **What do you dislike about Khoros Communities?** One thing I dislike about Khoros is that you're not able to edit notes you add to a ticket after you've submitted them. This can make the ticket look messy and confusing if you have to submit multiple notes on one ticket. I also think the Notes portion could use some improvement. It would be helpful if it were more prominent on the user's profile panel to make it more evident to agents. Additionally, the merge function can become messy when multiple tickets are involved. In the user's ticket history, it would make more sense to consolidate them all into one ticket option rather than still having them be broken out separately. **What problems is Khoros Communities solving and how is that benefiting you?** Multiple user issues such as refunds, rideable issues, accidents, lost bikes, safety issues, overall platform feedback, technical troubleshooting and account issues. Our scope goes beyond those specific types of cases, but that's a good overview. - [View Khoros Communities pricing details and edition comparison](https://www.g2.com/products/khoroscommunities/reviews?filters%5Bsentiment_snippet%5D=1987698&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A55%3A45+-0500&secure%5Bsession_id%5D=5561667f-1a26-4b4f-8361-612c93958ce3&secure%5Btoken%5D=6e61e51e0011842c5e501cd5b5e5e177cdf5ad993af3510b9c9b41e802108874&format=llm_user) ## Khoros Communities Integrations - [Bevy](https://www.g2.com/products/bevy/reviews) - [Brightcove](https://www.g2.com/products/brightcove-brightcove/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Khoros Communities Features **Community Building** - Member Profiles - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses - Alerts/Notifications **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking - Engagement Tracking - Activity Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions - Knowledge Base Management - Group Management - Content Management - Feedback Management - Membership Management - Email Management - Website Management - Communication Management - User Management - Calendar Management **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations - Multi-Language **Additional Functionality** - Activity Dashboard - Generative AI - Single Sign On - Email Reminders - API - Discussions/Forums - Ideation - Personalization - Reporting & Statistics - Contact Database - Moderation - @mentions - Member Directory - Mobile Access - Filtering - Data Import/Export - Commenting/Notes - Document Storage - Customizable Branding - AI Copilot - Drag & Drop - SSL Security - Customizable Templates ## Top Khoros Communities Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) - 4.5/5.0 (503 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.5/5.0 (745 reviews)