Verified User in Public Relations and Communications

Enterprise (> 1000 emp.)

8/5/2016

"A new user, but love it so far"

5/5

What do you like best about Khoros Social Media Management?

The best thing about this platform is that the expansive social listening is built INTO it. No more having to sift through other social listening tools and then use Spredfast to engage with your audience, everything is all in one place. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

As a new user, the interface can be a bit confusing but I'll chock it up to me being new and getting my bearings. I also notice a delay in service sometimes. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

You can monitor, analyze and engage all in the same place! It's a one-stop shop for large teams, which is a huge plus. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

6/3/2016

"Not extraordinary"

3/5

What do you like best about Khoros Social Media Management?

I enjoy how friendly the system is to it's users. It's very easy to schedule posts and even copy them to change the social network you want it posted on. They have been making a lot of positive changes lately which is making the product more competitive to others we have explored. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The preview feature. They just came out with this, but I wish it was even more realistic of a preview. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

A very easy tool to navigate and easily get started with. I would recommend it especially if you're just starting with a social media management tool. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

We're organizing our social campaigns much more than before. It's easy to track metrics based on one campaign with the Planner tool. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/7/2016

"Great for Social Customer Service"

4/5

What do you like best about Khoros Social Media Management?

The ability to filter content by platform, engage without logging in natively, and the ability to apply labels to content for analytics makes this an easy platform to manage social customer service. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Whenever there is increased volume, the tool has been known to lag slightly. It does not impair the ability to get the job done - but it would be a nice permanent fix Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Great for analytics and the need to label content or archive it once handled. Not all platforms offer content labels or the option to archive content that has been resolved.

You can also see the content through other streams - but you know that if it is not in the "inbox" stream then it has been resolved. Great feature! Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Social media management, social anaytics, social media monitoring and social customer service. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/10/2016

"Ease of use, comfortably designed user interface! "

4/5

What do you like best about Khoros Social Media Management?

With the new updated user-interface, I can testify with my first-hand experience that the flow of postings, monitoring, and overall functionality have all greatly increased. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

When posting posts on different social medias, the auto-visual upload failed to work 60% of the time. It gets frustrating having to embed the texts and visuals again. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

I would highly recommend Spredfast for other small-sized companies who want to take the next step with social community management and analytics. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Social media community monitoring - Spredfast allows for a nearly seamless operation when it comes to my daily task of social platform monitoring, digital strategy and analytics. Review collected by and hosted on G2.com.

Jessica A.

Supervisor, Social & Digital Strategy

Marketing and Advertising

Enterprise (> 1000 emp.)

7/15/2016

"Good product with a frustrating on-boarding"

3.5/5

What do you like best about Khoros Social Media Management?

I like that it's easy to upload content and keep track of the calendar Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The on boarding process was long and arduous. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Onboarding is time consuming but worth it. Support is ok, but I eventually had my issue solved. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Content management and version control have vastly improved Review collected by and hosted on G2.com.

Jasmine D.

Client Engagement Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

12/17/2015

"Best-in-class for monitoring"

3.5/5

What do you like best about Khoros Social Media Management?

We primarily use Spredfast for monitoring social media channels for a client. It provides a nice interface for keeping tabs on all social media channels, and lets us quickly and easily notify our client when there is an issue they need to address. It's also great for keeping track of how long it takes you to respond - a must-have for major companies looking to optimize their social care. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The interface can be a bit clunky at times. Unless you do the training, some of the options can be a bit opaque. However, the trainings were nice and walked us through the entire process. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Definitely go through the training! It makes a big difference in how well you're able to use the program and accomplish your goals. It does so much more than social care monitoring, as well, which is very useful for clients looking for an all-in-one social media solution. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

It helps monitor social media mentions and escalate problems quickly. It also keeps track of how long responses take. Review collected by and hosted on G2.com.

Vernon J.

Business Development Manager

Enterprise (> 1000 emp.)

12/17/2015

"Extremely robust with features, sometimes lacking on the details"

2/5

What do you like best about Khoros Social Media Management?

I like the layout of the streams and overall, the product does the job well as long as you have it set up well. I think that the customization of the streams is pretty well built and thought out. It allows for a variety of use scenarios. Also, once you have it set up correctly with the proper account sets and initiatives, setting up and introducing new users the system is quite easy and smooth. I think the most difficult thing is setting the initiatives and account sets so it's working correctly in the system. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

It's extremely slow, even on a fast machine. Things just take a while. I'd say there are little things too that just don't make sense. Like why couldn't you post the same message to multiple outlets at the same time and edit them differently. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Good for big teams and companies. Not great for smaller teams. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Mostly social customer services and brand monitoring. Review collected by and hosted on G2.com.

Verified User in Supermarkets

Enterprise (> 1000 emp.)

7/21/2016

"Spredfast Review"

3.5/5

What do you like best about Khoros Social Media Management?

Basic functions - scheduling, conversations. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Lags, very glitchy, not easy to tag other pages, not easy to use Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

CRM, saving time scheduling content on multiple channels Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

9/9/2016

"Spredfast is another social media platform to manage audience insight"

4/5

What do you like best about Khoros Social Media Management?

Spredfast is a comprehensive company, that merged with Mass Relevance almost two years ago. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Right now, there's nothing I dislike about the company. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

It's a way to connect businesses with people that actually care and matter. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

6/1/2016

"Used Spredfast for Social publishing and Facebook app creation for 6+ months"

4.5/5

What do you like best about Khoros Social Media Management?

Ease of social scheduling and Facebook app creation and publishing. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The UI and UX are a bit busy. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Ensure you know need a deep social platform to accomplish your goals. This software may be too powerful for some. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Aggregating social content Review collected by and hosted on G2.com.