In my organization we started using Khoros to efficiently provide answers to our customers' queries on various social platforms; organize, plan and publish content and perform analytics that can be critical in our decision-making around marketing. Khoros has pretty good customization capabilities, the calendar view is attractive and I like that there is an approval process because content can be reviewed before being published, it's an excellent feature. Review collected by and hosted on G2.com.

The only thing I find not very positive is that the campaign panels are so unintuitive to use, that it hinders and slows down the user's work sometimes. Review collected by and hosted on G2.com.

Unlike similar products we have explored, I can tell that Khoros was built by professionals who understand marketing strategies beyond social media. They have omnichannel integration and scalability as top priorities in their product roadmaps. With over 200 social media accounts and 40,000+ incoming conversations per month, the ability to share content and escalate issues efficiently amongst remote teams is extremely important; Khoros is the only platform we have used that has enabled us to do this successfully. Review collected by and hosted on G2.com.

At times, Khoros has been slow to onboard products that serve new social channel functionality i.e. analytics for Instagram reels or collaboration posts. But we have typically found manual processes to bypass those issues until they have updated their systems. Review collected by and hosted on G2.com.

I like the formatting and how it is laid out - my experience with other platforms similar to Khoros have not had the ability to manage community and responses as well as Khoros care does. Review collected by and hosted on G2.com.

I dislike that it is quite susceptible to glitches, my team have raised multiple tickets and my experience has been overall good, but things such as automatic tagging and queues are not as intuitive and need a lot of attention to detail as the system can easily miss these things. Review collected by and hosted on G2.com.

It has taken our social media marketing to the next level in terms of organization, customer experience, and analytics reporting. In the end, this is an "enterprise-level" social media tool, and I think it's geared more toward companies much larger than ours. I appreciate the excellent customer service we get from the Khoros team — they're lightning fast in getting back to us about issues, although we're often directed to the Atlas community to basically troubleshoot ourselves. Review collected by and hosted on G2.com.

It can be buggy, which has created numerous embarrassing issues in the past when trying to share analytics with my supervisors and the very expensive product they paid for is not working the way it should. I dislike the huge cost, and am not sure it's justifiable for our company. I dislike the outdated, user-unfriendly analytics layouts that are not fun at all to work with. Review collected by and hosted on G2.com.

I like how easy it is to respond and find messages and transfer them to another coworker. I like how I can view the calendar and create plans and labels to track for the team. Review collected by and hosted on G2.com.

I dislike how hard it is to pull data from responses and transform them into a more comprehensive report. It is so manual and wish it was more automated features. I also wish I could pull data directly from posts in the calendar or combine data from multiple posts in a campaign automatically. I wish publishing would be easier with a better ai and we don't have to manually push stories and reels. Review collected by and hosted on G2.com.

What's most helpful about Khoros Marketing is the organization and workflow capabilities. The calendar management tool helps my team and I to have an overview of all messaging across platforms and accounts in one quick view. Review collected by and hosted on G2.com.

Khoros is slow, at best. The features promised were not delivered at activation and the functions on the platform are limiting. For example, there is lack of social media posting capabilities available on the platform. Review collected by and hosted on G2.com.

I appreciate the amount of customization available. I'm able to create the approval paths I need, and creating new labels for posts is simple. The number of widgets in the analytics section is also a bonus. Review collected by and hosted on G2.com.

Unfortunately, I have to use another social media tool to publish/schedule to Instagram, because Khoros marketing is so limited and glitchy. It's very inconvenient. Review collected by and hosted on G2.com.

Stable and easy to individualize, helped us managing more than 100 social media channels worldwide and share content between different markets Review collected by and hosted on G2.com.

Not easy to raise enhancements, could be more customizeable Review collected by and hosted on G2.com.

I like the ability to both publish, schedule, listen, and engage with all our audiences Review collected by and hosted on G2.com.

I like the product and don't have any additional comments. Perhaps the only issue would be ease of use and training is difficult Review collected by and hosted on G2.com.

Khoros allows us to organize and schedule content throughout all our social channels. Review collected by and hosted on G2.com.

I don't like how you have to refresh the content calendar to update it. Review collected by and hosted on G2.com.