Verified User in Internet

Enterprise (> 1000 emp.)

4/12/2016

"In depth evaluation as part of product replacement review process"

3.5/5

What do you like best about Khoros Social Media Management?

Ease of use, ability to combine several channels into single processing queue, ability to Draft posts on Instagram, no volume limits on messages. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

No ability to publish to Tumblr, somewhat rudimentary reporting capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

One of the best, stand-alone Social Marketing and Customer Service tools. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Publishing Marketing posts to social networks and interacting with influencers.

Provising Customer Support via social networks. Review collected by and hosted on G2.com.

Christine S.

Digital and Social Media Producer

Higher Education

Enterprise (> 1000 emp.)

10/23/2015

"Spredfast for use by many departments"

4.5/5

What do you like best about Khoros Social Media Management?

Spreadfast is always quick to adopt new functionality that develops with social media publishing tools. It can be used by a user without much experience, or by one who requires advanced functionality. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

There are some issues with how the system works across initiatives/departments. I wish it was easier to share content or to schedule a retweet. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

The support I've received from our account managers at Spredfast is great - they can show you the best way to use the product for each business use case. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Using one system for many groups has allowed us to be more aware of other's efforts, and gain insights from comprehensive analytics. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

5/13/2016

"Thumbs up! "

4/5

What do you like best about Khoros Social Media Management?

Ability to quickly push facebook updates to multiple pages at once. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

There is no alert system that you can use to set-up and look for key words when posted. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Take all of the online training modules Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Pushing content to 200 local brand pages. Review collected by and hosted on G2.com.

Shadee B.

Digital Marketing Executive

Information Technology and Services

Enterprise (> 1000 emp.)

12/18/2015

"Spredfast Review"

5/5

What do you like best about Khoros Social Media Management?

I like how you can schedule posts to multiple social media platforms using one software. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

It isn't very easy to use as you need training and even so it is quite confusing to understand everything. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Take the Spredfast course to get a better an in depth understanding of all the uses of spredfast. Spredfast is a great asset to have and I am grateful that I am able to use this wonderful software. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

Rae G.

Sr Digital Marketing Manager

Retail

Enterprise (> 1000 emp.)

3/12/2015

"Clunky but Robust"

3.5/5

What do you like best about Khoros Social Media Management?

This tool can handle massive volumes of mentions and makes it easy to track mentions and respond. It's also easy to use the approval system for copy and posts, you can punt them back to someone with notes. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The UI is clunky and not intuitive. It also doesn't have real-time monitoring, there is a delay that can be critical. It also struggles to provide a really solid large team experience, where you can have 20 people using the tool. The reporting was also totally useless. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

If you need something really robust because you get tons of mentions this is a great too. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

We primarily used this tool to review and schedule posts and monitor mentions on social media. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/28/2015

"Just starting out"

4/5

What do you like best about Khoros Social Media Management?

Prebuilt Modules with ability to adjust colors, fonts, etc. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

That unless we go into the CSS and modify it doesn't integrate seamlessly into our site. The padding is awkward looking. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Ability to pull in user generated content Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/15/2015

"Helpful Content Manager Tool"

4/5

What do you like best about Khoros Social Media Management?

Provides detailed analytic information on social media performance Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

There are occasional bugs when attempting to scheudle content Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Optimal social media content and timing. Review collected by and hosted on G2.com.

William G.

Owner

Small-Business (50 or fewer emp.)

11/12/2014

"Spredfast is the market leader for a reason. "

5/5

What do you like best about Khoros Social Media Management?

Their integrated solution is world class as is their account and strategy team. Really, the solution and it’s capacity will blow your mind. In addition, they don’t over promise. What they do, they do well. What they don’t do, they have relationships with the top technology providers in the field and will connect you to them. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

With most enterprise solutions, it's never as simple to get started as going and signing up for a consumer-level service. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

If you are looking at other commercial social media platforms like Spredfast, talk with peers that use them. That’s how you will really learn who to go with. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

We selected Spredfast in an effort to help us do more than manager our social accounts. There are plenty of companies that can do just that. We wanted to know how we could better engage with our community and Spredfast let’s us do just that. Review collected by and hosted on G2.com.

Verified User in Restaurants

Enterprise (> 1000 emp.)

2/13/2015

"Great tool, easy to use"

5/5

What do you like best about Khoros Social Media Management?

The calendar feature is great. The same goes for the features to administer the whole tool as I owned the deployment for the whole company worldwide. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Speed. I wish moving around within the tool was faster as sometimes it took much time to go from area to area. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

This tool is very easy to use. To get the most from it the administrator should build a library of content (images, etc) in the tool for the account managers to use and he/she should ensure account managers are using the tool instead of responding natively within the apps (FB, etc) Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

The tool was deployed as a way to have centralized community management of many social media sites across the world. Review collected by and hosted on G2.com.

Joe K.

Manager, Product & Customer Marketing

Computer Software

Enterprise (> 1000 emp.)

10/22/2014

"Excellent organizational management tool"

4.5/5

What do you like best about Khoros Social Media Management?

Easy to navigate, intuitive, with functionality that proved useful even though it wasn't what attracted us to the product in the first place. A lot of opportunity to be organized and specific while also following an effective product map. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Some of the analytics capabilities left more to be desired - however, I hear this has been upleveled significantly since my last use. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Shop around, but focus not only on product UI but product support. Spredfast offered a ton of support which in the end is what sold us on the product, as well as the excellent UI and functionality Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Solving for scattered and manual social media management. Benefits realized include upleveling our social media activity reporting to the CMO using tools native to the Spredfast interface. Review collected by and hosted on G2.com.