I) Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents.

II) Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty. Review collected by and hosted on G2.com.

Quality and training

Quality control in an internal contact center is difficult enough in an internal contact center; with a BPO, it gets even harder. The BPO will need to be trained on your business to ensure that they are providing the right answers at the right time, and keeping customer experience consistent with what they would receive from your internal teams. Review collected by and hosted on G2.com.

The automatic ai response was the most thing i was interested in when i searched for softwares like khoros, im glad khoros offers that at best Review collected by and hosted on G2.com.

Overall i like my experience with khoros but i would say if the price got reduced it would be much better Review collected by and hosted on G2.com.

it's unique and custimized for each individual Review collected by and hosted on G2.com.

needs to be more user friendly to the consumers Review collected by and hosted on G2.com.

We run a Textile company and started using Khoros to manage our customer queries, our experience has been amazing and we have been able to get a good RoI from the product and have cut down on the expenses of having people to handle customer calls. Review collected by and hosted on G2.com.

I dont see any disadvantage as such but I feel some additional features can be added. Review collected by and hosted on G2.com.

Actually help the people to find their own way and to build up the career and to make the growth Review collected by and hosted on G2.com.

I don't think there should be any special content which should we disliked why anyone. I just check the reviews and got to know that all the services provided by G2 are very brilliant Review collected by and hosted on G2.com.

I mostly like the effeciency and collection of tools which was perfectly designed for our organization. Review collected by and hosted on G2.com.

I dislike only one thing the prices of tool was quite high please try to make affordable plans so that every organization adapt this. Review collected by and hosted on G2.com.

The most helpful about khoros service is Simple and algile Platform

The upsides of the platform which makes the task easy and automated. Review collected by and hosted on G2.com.

The least helpful about the khoros Service is the time taken process initially.

The downsides of the platform is time Sophisticated offerings Review collected by and hosted on G2.com.

It helps in finding the right product and was very smooth, liked it. Review collected by and hosted on G2.com.

Nothing much to share, it was smooth and I really like it. Review collected by and hosted on G2.com.

Very easy to use and helps user to get exactly what he/she wants. Overall good experience. Review collected by and hosted on G2.com.

Sometimes it gets inconvenient due to slowness on some pages. Review collected by and hosted on G2.com.

The social sentiment tools help my team analyse the user's journey from negative to positive, and this allows us to form better responses. Review collected by and hosted on G2.com.

Khoros adds a "external response" tag even if we have responded through KC. Review collected by and hosted on G2.com.