--- title: Khoros Service Reviews meta_title: 'Khoros Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how Khoros Service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 40 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Khoros Service Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 40 ## About Khoros Service Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth. ## Khoros Service Pros & Cons **What users like:** - Users praise Khoros Service for its **exceptional automation** , enhancing efficiency and streamlining customer service tasks. (3 reviews) - Users appreciate the **automation features** of Khoros Service, enhancing efficiency and improving customer satisfaction significantly. (3 reviews) - Users value the **AI-driven routing and flexible features** of Khoros Service, enhancing efficiency and collaboration in customer support. (3 reviews) - Users praise Khoros Service for its **AI technology** , enhancing task routing and providing efficient support for reps. (2 reviews) - Users appreciate the **ease of use** of Khoros Service, benefiting from its user-friendly operations and tailored features. (2 reviews) - Users appreciate the **AI efficiency** of Khoros Service, which enhances task routing and simplifies repetitive tasks. (1 reviews) - Users highlight the **invaluable analytics tools** of Khoros Service for understanding audience behavior and improving content strategy. (1 reviews) - Automated Responses (1 reviews) - Automation Ease (1 reviews) - Call Management (1 reviews) **What users dislike:** - Users face issues with **insufficient training** , making it challenging for new personnel to effectively utilize Khoros Service. (2 reviews) - Users feel that the **poor interface design** hinders usability and makes customer support less effective. (2 reviews) - Users find the **high prices** of Khoros Service a significant drawback, impacting overall affordability and accessibility. (1 reviews) - Users find Khoros Service **difficult to learn** , requiring extensive training for new team members to navigate effectively. (1 reviews) - Users find the **difficult learning process** of Khoros Service requires extensive training for new individuals. (1 reviews) - Users find Khoros Service **expensive** , noting high prices and complexity that require extensive training for new users. (1 reviews) - Interface Issues (1 reviews) - Learning Curve (1 reviews) - Poor Customer Support (1 reviews) - Poor Response (1 reviews) ## Khoros Service Reviews ### 1. Best Enterprise Social Care Platform on the market **Rating:** 4.0/5.0 stars **Reviewed by:** Meghan H. | Senior Technical Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Khoros Service?** Khoros (as a company) focuses heavily on the enterprise user experience in all their platforms. The customizable backend setup and how that flows into the front-end agent workflow is brilliant. Most of all, their onboarding and initial setup sessions are very helpful. **What do you dislike about Khoros Service?** If I had to change anything, it would just be the granularity of the tagging in analytics. It'll be lovely to have a filtering system that allows you to properly deep-dive and compare all the tagging options. Other than that, it is a good platform overall. **What problems is Khoros Service solving and how is that benefiting you?** It allows agents to focus on real customer issues and build out quality customer profiles. ### 2. Very helpful and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Khoros Service?** The automatic ai response was the most thing i was interested in when i searched for softwares like khoros, im glad khoros offers that at best **What do you dislike about Khoros Service?** Overall i like my experience with khoros but i would say if the price got reduced it would be much better **What problems is Khoros Service solving and how is that benefiting you?** It solves customer service problem since i have bust schedual, it interact with customers across different channels ### 3. Great Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jeemit C. | Sr. Human Resource Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Khoros Service?** It helps in finding the right product and was very smooth, liked it. **What do you dislike about Khoros Service?** Nothing much to share, it was smooth and I really like it. **What problems is Khoros Service solving and how is that benefiting you?** Used for marketing purpose ### 4. Care: Sophisticated tool that take time to setup AND manage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Khoros Service?** Good to organize and manage activities for a distributed team of employees, monitor and audit their work, hand over tasks among team members... **What do you dislike about Khoros Service?** Time it takes to set up, learn. Also the fact that I need to click on so many buttons to do something. In particular, the need to CLOSE a conversation even I don't need to do anything with it. Takes 3 clicks to close a conversation (times xxxxx ! ) some things I can't do on Care so I need to go to the Community: @mention, move posts, edit, etc.) **What problems is Khoros Service solving and how is that benefiting you?** 1 - Moderation for a Khoros based Community: I have a team of 7 employees around the world, each of them part-time. Not ideal set up but can't change it at the moment. Care allows us to organize the work among these employees. 2 - Some intervention of our Tech Support personel in the Community For the following question "For which purposes do you use Khoros Care?", I did not find my purpose, I think. See above ### 5. Great for customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Mollie M. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Khoros Service?** That the platform is very user friendly and is easy to engage customers. **What do you dislike about Khoros Service?** There can be small glitches in the system. **What problems is Khoros Service solving and how is that benefiting you?** Monotoring customers social media. It is easy to connect to all parties Involved. ### 6. Single sign on to manage social media platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Khoros Service?** Analytics help us to understand the trend of customer inquiries and operation index **What do you dislike about Khoros Service?** Tagging inaccuracy especially language tagging, Khoros support should be more user friendly **What problems is Khoros Service solving and how is that benefiting you?** Able to manage all social media platform with single sign on ### 7. Decent with room to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Stephen P. | Senior Content Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Khoros Service?** Being able to sort categories and refine searches. **What do you dislike about Khoros Service?** Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page. **What problems is Khoros Service solving and how is that benefiting you?** Finding a platform that has all the items we have currently but with a better user experience and continual improvements. ### 8. Fantastic product, great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Khoros Service?** My customers are on social media sharing their experiences and I need to have the power to create a trusted connection with them. Lithium allows me to do that. **What do you dislike about Khoros Service?** It's difficult to use, too much tech speak. **Recommendations to others considering Khoros Service:** Stick with it, even if you're confused at first, it's totally worth it **What problems is Khoros Service solving and how is that benefiting you?** I have satisfied customers and that means my business is profiting. ### 9. Lithium is a fantastic product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2015 **What do you like best about Khoros Service?** I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every conversation we've ever handled going back to the start, all conversations have their unique identifier as a reference. Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well, API support is in the works to expand the range of services that can be integrated. **What do you dislike about Khoros Service?** The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of Lithium Social Web's strong points currently, it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently. As mentioned previously Lithium Social Web is geared more towards Social Customer Support rather than Marketing. That said you can schedule content and build a basic content calendar targeting specific or multiple social accounts. **What problems is Khoros Service solving and how is that benefiting you?** Lithium Social Web has had a massive impact on our Social Support strategy. There's nothing like it that we've seen out there that comes close to the capabilities that this platform has. It is an extremely robust and powerful tool which is always growing. We've been able to reach more customers quicker on Social and listen to more content than before using Social Web. This greater reach has had a profound impact on our customer behaviour with many choosing to use Social as a first point of contact. Growth in certain channels such as Twitter as a result has been exponential. ### 10. Lithium Is a More Streamlined Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2015 **What do you like best about Khoros Service?** I like how the tweets are more organized, which allows me to answer them based on time. I also like how I can mark any tweet with a particular status so I can manage them according to their content. **What do you dislike about Khoros Service?** It doesn't really allow me to do searches and explore other potential hash tags. **Recommendations to others considering Khoros Service:** Take the time to test out the platform and compare with the one you are currently using. **What problems is Khoros Service solving and how is that benefiting you?** I realize that I am better utilizing my bandwidth engaging users more efficiently. ## Khoros Service Discussions - [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) - 1 comment - [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) - 1 comment - [View Khoros Service pricing details and edition comparison](https://www.g2.com/products/khoros-service/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A48%3A32+-0500&secure%5Bsession_id%5D=20eaedde-9edb-46e2-8425-4b5f3a6db9aa&secure%5Btoken%5D=73b57cf2dac302a5f46a9687f661e75159b4413c88c268bde54a1b4e6a52a3b7&format=llm_user) ## Khoros Service Features **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Khoros Service Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,143 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (679 reviews)