Verified User in Consumer Goods
EC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Simple, Best-in-Class, and Cost-Effective"
5/5
What do you like best about Ketch?

Simple, easy, best in class, cost effective Review collected by and hosted on G2.com.

What do you dislike about Ketch?

that the laws require us to use it in the first place Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for the feedback! We’re glad Ketch feels simple, best-in-class, and cost effective. We hear you on the regulatory landscape too, and we’re happy to make compliance as painless as possible.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Outstanding Support and Customizable, User-Friendly System"
5/5
What do you like best about Ketch?

The Ketch team provides amazing support. From initial contact through launch, we have been nothing but completely satisfied. Additionally, the system is easy to use and highly customizable. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

We have no issues to share - everything is working well. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for sharing your experience! We’re thrilled to hear the platform’s customization and ease of use are serving your team well, and that our support made the experience smooth from start to finish. We appreciate your partnership!

Robert P.
RP
Robert P.
Web Developer, IT
Enterprise (> 1000 emp.)
"The swiss-army of consent management"
5/5
What do you like best about Ketch?

It bundles all the available features in an environment that is easy to manage, navigate and administer. It is lightweight to deploy compared to others available. The options to customize it are great and easy to use. The ability to get up and running on many environments at once make it a go to solution. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

At the time of writing this, I cannot think of a current downside or bad experience. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Robert, thanks so much for the great review! We're glad to hear Ketch has been a flexible, lightweight solution that’s easy to deploy and manage across environments. It’s awesome to know it’s your go-to for consent and DSAR. We appreciate your support!

Brandon E.
BE
Brandon E.
Data Protection and Compliance Analyst
Enterprise (> 1000 emp.)
"DSAR and Cookie Consent Management "Enterprise Privacy Platform""
5/5
What do you like best about Ketch?

Great customer support our CX lead has been great and often goes above and beyond to help our team continue to be persistant in the privacy and cookie consent management spaces. Ketch has really helped unite our marketing teams bringing togeather serveral teams that previously operated independently to the same table to enable growth. If your looking for an affordable, easy to use, and easy to implement Enterprise Privacy and Cookie Consent Management platform (that isn't a massive over priced GRC) ketch is the platform for your business! Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Ketch brings teams togeather! That is the point of the platform in my opinion, teams like legal, privacy, digital marketing, marketing technology, etc. accross your business. If these teams don't currently work togeather today there will be some growing pains - well worth the outcome. Review collected by and hosted on G2.com.

Response from Colleen Barry of Ketch

Brandon, thank you so much for taking the time to leave this review. We pride ourselves on creating a platform that's easy to use for stakeholders across the business. It's amazing to hear that implementing Ketch has encouraged this cross-functional collaboration. Thank you for your continued partnership!

PD
Priyanka D.
Human Resources Specialist
Mid-Market (51-1000 emp.)
"Ketch: User-Friendly Privacy Platform at a Competitive Price""
5/5
What do you like best about Ketch?

Ketch is a user-friendly and efficient privacy management platform. Its intuitive interface makes it easy to navigate, and it offers robust features at a competitive price point. Highly recommended for businesses looking for reliable compliance solutions Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Currently having a great experience with the platform Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks so much for review, Priyanka! We’re glad Ketch is helping you manage consent and privacy compliance more effectively, and that you’ve found the platform user-friendly and competitively priced. We appreciate your recommendation!

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Ketch Platform"
4.5/5
What do you like best about Ketch?

The Ketch platform has proven to be a great tool for managing data privacy and compliance. It enables our organization to efficiently collect and process privacy preferences, while also automating the fulfillment of consumer data subject requests. Although we are still in the early stages of implementation, we are satisfied with the platform’s features and functionality. One of the standout tools has been the visual dashboards, which provide a clear and actionable overview of submitted requests and compliance activities. We have also received exceptional support from our customer service representative, whose guidance and patience have been invaluable throughout the process. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

The amount of information given during the implementation process can be overwhelming so having access to our customer service rep to ask questions was wonderful. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks so much for the great review! We’re glad the platform is helping you navigate privacy and compliance with confidence. We know implementation can come with a lot of info, so it’s great to hear our support team was there to guide the way. Excited to keep supporting your journey!

Verified User in Machinery
UM
Verified User in Machinery
Mid-Market (51-1000 emp.)
"Effortless Implementation and Outstanding Onboarding Support"
4.5/5
What do you like best about Ketch?

Ease of implementation. Mike, our Customer XP Lead was incredibly helpful with setup and onboarding. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

We have only just launched, so it's still too early to say for certain. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for the review! We’re happy to hear implementation was smooth and that Mike made the onboarding process easy. Excited to keep supporting your team as you get up and running with CCPA compliance!

Verified User in Financial Services
EF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Compliance couldn't be easier"
5/5
What do you like best about Ketch?

Implementing Ketch was incredibly easy, from start to finish in a manner of days (mostly limited by our resources not theirs). On-boarding support in real time in Slack as a huge help, integrations were easy to configure and use, and branding the experiences was very easy. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

The admin UI could use some help, having all of the plan gated features still clickable in the UI leads to often ending up at the paywall when you are trying to find something else. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks so much for the feedback! We’re glad implementation was quick and that Slack support and customization made things smooth. Appreciate the note on the admin UI. It's helpful and on our radar.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Consent Management made easy"
5/5
What do you like best about Ketch?

Ketch was super easy to work. We use them mainly for consent management. Their onboarding specialist walked us through the setup and provided guidance every step of the way. We appreciate having that free demo so we could test before buying. I highly recommend Ketch! Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Took a few minutes to edit the themes but a call with their onboarding specialist solved the issue right away. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks so much for the kind words! We’re glad the onboarding experience was smooth and that Ketch made consent management easy for your team. Great to hear the demo helped with your decision and that theme edits were quickly resolved. We appreciate your recommendation and support!

AW
Andrew W.
Group Manager Privacy and Data Protection
Enterprise (> 1000 emp.)
"Integration Support and Ease of Consent Management Stand Out in Ketch"
5/5
What do you like best about Ketch?

Single integrated consent management requests for our customers, whether they are using our mobile application or website portal.

Global privacy legislation templates and updates are available to assist with consent management requirements regarding visitor jurisdictions.

Long list of integrations available without any development or professional services costs required.

The self-help documentation is comprehensive.

Customer Experience Manager was exceptionally helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Customisations to the consent banner experience are spread across multiple menu headings, which has caused some confusion around how to amend the banner text. It would be better if this is configurable in one section. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

We really appreciate your review, Andrew! It’s great to hear that Ketch’s integrations, global templates, and support team have made consent management smoother across your platforms. Your feedback on banner customization is super helpful, we’re always looking for ways to make configuration more intuitive. Thanks for trusting Ketch as your privacy partner!