The customer support from Ketch is incredible. Even though the team can’t fulfill every request we have, they’re consistently responsive and quick to acknowledge the issues we run into. Compared with other platforms we’ve used in the past, the Ketch team stays engaged with our requests. Review collected by and hosted on G2.com.

The feature board doesn’t seem to be monitored very closely, especially compared with the general Ketch line and the team’s support. Review collected by and hosted on G2.com.

The Ketch platform is generally intuitive and easy to use. What really sets Ketch apart, though, is the customer support. They respond quickly, and are very knowledgeable. I was able to get Ketch implemented onto our website with a tight launch window with their support's assistance, which kept our project timeline on track. Integrating with our analytics platforms was also seamless. Review collected by and hosted on G2.com.

The amount of customizations and options can be overwhelming at first, but with a little commitment it is all very learnable and powerful. Review collected by and hosted on G2.com.

I like that the UI is very clean and it's easy for a non-developer to understand and implement. Their support team and onboarding staff did a great job by hand-holding us through the whole process. They made sure we did the right testing before going live. I also thought Mike was really helpful as he followed up a few times post-go-live, checking in, and everything looks good. It's really easy to follow compliance guidelines in every jurisdiction, and Ketch makes it straightforward to manage user sessions. The onboarding was really smooth with Mike's help; he sat on calls with us, customized the setup, and made sure everything was tailored to our needs. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

Ketch makes it easy to detect our website's trackers and cookies so that we can organize and disclose them properly. Review collected by and hosted on G2.com.

There's nothing to dislike about Ketch! They do a great job. Review collected by and hosted on G2.com.

The support team was incredibly helpful, and the setup process was much simpler than I expected. Lot of great integrations there at the click of a button. Review collected by and hosted on G2.com.

I did feel like it was easy to get lost in the weeds during the setup when working through the documentation, but the support team was always there to help whenever I needed it. Review collected by and hosted on G2.com.

The UI, along with the ability to create experiences that vary by jurisdiction, is one of my favorite features. Review collected by and hosted on G2.com.

The support team is based in California, so they have less overlap with my team, which works in EST. Review collected by and hosted on G2.com.

We approached Ketch with a set of complex and nuanced requirements, and they delivered on all counts. Right from the start, the process was seamless. Sales was both consultative and responsive, while onboarding proved to be well-organized and efficient.

What really distinguishes Ketch is its user interface. It stands out as one of the best we’ve encountered, clean, intuitive, and remarkably easy to navigate. Even configuring advanced workflows was straightforward, which speaks to the thoughtful design of the platform.

Ketch not only met our expectations but surpassed them. For anyone seeking a privacy and data control platform that offers power, flexibility, and ease of use, Ketch is an excellent choice. Review collected by and hosted on G2.com.

While the platform is incredibly powerful and user-friendly overall, some of the nomenclature and terminology used within Ketch can take a bit of time to get used to. There’s a slight learning curve in understanding how certain features are labeled or organized, especially for new users. That said, once you're familiar with the structure, it becomes much easier to navigate. Review collected by and hosted on G2.com.

Ketch is an exceptionally user-friendly platform that makes it easy for consumers to understand their privacy options and confidently manage consent choices. The implementation team is outstanding, especially Mike Carey, who consistently helps our clients set up compliant, effective privacy programs with ease. The team is highly knowledgeable at every step of the process and goes above and beyond to ensure clients clearly see the value, simplicity, and intuitiveness of the platform. Review collected by and hosted on G2.com.

I can't think of anything our clients dislike about Ketch. Review collected by and hosted on G2.com.

I like the way that Ketch simplifies everything. It makes building out consent much easier to understand and create something that works. The automation of DSAR requests is also something I appreciate, as it means I don't have to do them manually. This makes things a lot easier and saves a lot of time and effort. Once you know what you're going for in terms of the actual laws that are out there and your risk tolerance, setting things up in the account is very straightforward and I appreciated how it's easy to set thing up. I also think Ketch provides good value, especially when comparing what you get versus the cost. Review collected by and hosted on G2.com.

The organization of the different sections in the UI is definitely hard to find things, and so I use the search bar constantly. I have no idea where things are either on the left sidebar or buried in tabs, but I search for the things that I need, and I'm able to find them that way. Review collected by and hosted on G2.com.

What I like most about Ketch is how it makes privacy management easier and more straightforward. Review collected by and hosted on G2.com.

wish they had the same setup for phone and desktop. Review collected by and hosted on G2.com.