--- title: Ketch Reviews meta_title: 'Ketch Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how Ketch works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 168 scale: '5' date_modified: '2026-08-12' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Ketch Reviews **Vendor:** Ketch **Category:** [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp) **Average Rating:** 4.6/5.0 **Total Reviews:** 168 ## About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Platform helps brands collect, control, and activate clean, permissioned, AI-ready and privacy-safe data across every device, system, and third-party app. The Ketch platform includes products for: - Consent and Preference Management - Marketing Preference Management - Data Subject Rights Fulfillment - Data Mapping, Discovery, and Classification - Risk Assessments and Reporting Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. Customers report their favorite aspects of the Ketch platform include: - Intuitive, easy-to-use interface for non-technical team members. - No coding required for creating policies, building automations, and customizing privacy notices. - Pre-built integration library including popular systems and applications. - Responsive, proactive, and consistent customer support. Learn more at ketch.com. ## Ketch Pros & Cons **What users like:** - Users praise Ketch for its **excellent customer support** , particularly highlighting the attentive and helpful implementation team. (56 reviews) - Users praise Ketch for its **user-friendly interface** , facilitating easy management of privacy options and consent choices. (55 reviews) - Users value the **ease of implementation** with Ketch, praising the outstanding support and smooth integration process. (36 reviews) - Users commend Ketch's **exceptional customer support** , highlighting the attentive and knowledgeable implementation team throughout the process. (32 reviews) - Users praise the **user-friendly interface** of Ketch, enjoying its simplicity and customizability for managing privacy options. (30 reviews) - Onboarding (28 reviews) - Easy Implementation (25 reviews) - Easy Setup (24 reviews) - Easy Integrations (22 reviews) - Users praise Ketch for its **exceptional customer support** , enhancing team collaboration and simplifying privacy management processes. (22 reviews) **What users dislike:** - Users note a **steep learning curve** with Ketch, making customization and navigation somewhat challenging for new users. (15 reviews) - Users find Ketch's **poor interface design** challenging, making navigation and feature discovery somewhat confusing. (14 reviews) - Users find **navigation difficult** , often struggling to locate features and settings within Ketch's interface. (11 reviews) - Users desire more **integration flexibility** and options, expressing a need for broader connections and customizations. (9 reviews) - Users find the **complexity issues** of Ketch's navigation and filtering can hinder efficient usage of the platform. (8 reviews) - Difficult Navigation (7 reviews) - Insufficient Training (6 reviews) - Limitations (6 reviews) - Limited Customization (6 reviews) - Navigation Issues (6 reviews) ## Ketch Reviews ### 1. Friendly Support, but Poor Reporting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2026 **What do you like best about Ketch?** I really appreciate Ketch's customer service; they're very friendly and helpful and usually respond quickly within a day. During setup, even though there wasn't any sandboxing, their customer service team helped a lot. **What do you dislike about Ketch?** Their reporting module is very bad; they just dump data without any filtering. On top of that, the reports are just snapshots of the platform, and you can't get historical data. Also, since Ketch doesn't offer sandboxing, the process was stressful for the team, but they have a good customer service team who helped a lot. **What problems is Ketch solving and how is that benefiting you?** I use Ketch to capture users' opt-out preferences, but the reporting module is ineffective as it lacks filtering and only provides snapshots without historical data. The lack of sandboxing made the initial setup stressful. **Official Response from Stephane Le Mentec:** > Thanks for the review, and your feedback! Glad the team could get you through setup, that's exactly where support should carry the weight. On reporting, I want to flag something: Ketch does support filtering and historical views across consent and preference data, so what you ran into sounds like it stopped at the surface rather than the full picture. Worth 20 minutes with your CSM to see the reporting layer properly configured for your use case. I think it'll change your read on this. We're always here to help. Thank you for choosing Ketch! ### 2. Comprehensive, but needs design & functionality work **Rating:** 3.0/5.0 stars **Reviewed by:** Josh I. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Ketch?** It is comprehrensive as far as assisting with compliance across geographies. Easy to plug in and use. **What do you dislike about Ketch?** The design elements are not really customizable aside from the basics and it would be great to be able to more deeply integrate in order to show specific ketch screens to specific users. **What problems is Ketch solving and how is that benefiting you?** Consent management across geographics ### 3. Well designed but take time to adapt **Rating:** 3.0/5.0 stars **Reviewed by:** Neilson H. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Ketch?** Configurable UX brings flexibility to business. Easy to access from integration documents. **What do you dislike about Ketch?** Hidden issues can be only found by completely testing. But the support responses quickly. **What problems is Ketch solving and how is that benefiting you?** It solves most of our requirements. But it also takes us some time to learn and integrate. ### 4. Ketch works well on web, but their mobile sdk needs some polish **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ketch?** Being able to configure the settings remotely is very good. **What do you dislike about Ketch?** The mobile sdk for android and ios is difficult to customize for various use cases. **What problems is Ketch solving and how is that benefiting you?** Managing different consent requirements by province. ## Ketch Discussions - [What makes Ketch an enterprise-grade privacy platform?](https://www.g2.com/discussions/what-makes-ketch-an-enterprise-grade-privacy-platform) - 1 comment, 2 upvotes - [What is the best platform for managing GDPR compliance assessments?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-gdpr-compliance-assessments) - 1 comment, 1 upvote - [What if we need scale without replacing our existing tech stack?](https://www.g2.com/discussions/what-if-we-need-scale-without-replacing-our-existing-tech-stack) - 1 comment, 1 upvote - [What criteria indicate an enterprise-ready privacy platform?](https://www.g2.com/discussions/what-criteria-indicate-an-enterprise-ready-privacy-platform) - 1 comment, 1 upvote - [Which privacy platforms provide automated consent management and data mapping across global jurisdictions?](https://www.g2.com/discussions/which-privacy-platforms-provide-automated-consent-management-and-data-mapping-across-global-jurisdictions) - 1 comment, 1 upvote - [View Ketch pricing details and edition comparison](https://www.g2.com/products/ketch/reviews?filters%5Bnps_score%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A32%3A39+-0500&secure%5Bsession_id%5D=871b0a32-a7aa-471d-b462-9293ec88069e&secure%5Btoken%5D=0c3ecd5e43395ffa29c90d28e311442380debb08541215ef2de9b47461c540cb&format=llm_user) ## Ketch Integrations - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 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Data Subject Access Requests - Identity Verification - Privacy Impact Assessments - Data Mapping - survey-based - Data Mapping - automated - Data Discovery - Data Classification - De-identification/pseudonymization - Consent management - Website tracking scanning - Data access governance - Alerts/Notifications - Policy Management - Vendor Risk Management - Audit Management - Customer Data Management - Internal Controls Management - Vulnerability Management - Risk Management - Metadata Management - Data Storage Management - Compliance Management - Sensitive Data Identification - Risk Assessment - Deletion Management **Functionality** - Centralized platform - Tracking - Templates - Workflow - Reporting and analytics **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Auto scans - Auto privacy policy update - Cookie notice report - Easy installation - Reporting **Functionality** - Structure type - Contextual search - Template algorithms - Custom algorithms - False-positive management - Multiple file and location types - Real-time monitoring - Dashboard - Compliance - Reporting - Data Dictionary Management - Metadata Management - Workflow Management - Compliance Management **Detection and Scanning - Website Privacy Auditing Tools** - Execution Order Analysis - Global Multi‑Framework Support - Scheduled Monitoring and Alerting - Automated Tracker **Additional Functionality** - Reporting & Statistics - Single Sign On - Generative AI - Access Controls/Permissions - Automatic Backup - Authentication - Archiving & Retention - HIPAA Compliant - Data Mapping - Security Breach Monitoring - Data Masking - Data Lineage - Collaboration Tools - Data Recovery - Third-Party Integration - Privacy Options - AI Copilot - API - Data Security - Secure Data Storage - Data Subject Requests (DSR/DSAR) - PIA/DPIA - Encryption - GDPR Compliance **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Agentic AI - Sensitive Data Discovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Third-Party Integrations **Reporting and Evidence - Website Privacy Auditing Tools** - Detailed Evidence and Traceability - Report Generation and Export **Additional Functionality** - Data Visualization - Visual Analytics - Multiple Data Sources - Sensitive Data Identification - Data Import/Export - Trend Analysis - Data Transformation - AI Copilot - Search/Filter - File Sharing - API - Customizable Reports - Dashboard Creation - Forecasting - Reporting/Analytics - Generative AI - Self Service Data Preparation - Data Connectors - Data Mapping - Access Controls/Permissions - Data Extraction - Activity Tracking - Data Cleansing - Drag & Drop - Alerts/Notifications - Publishing/Sharing - Data Synchronization - Big Data Analytics - Ad hoc Query - Data Modeling - AI/Machine Learning **Configuration and Remediation - Website Privacy Auditing Tools** - Custom Rule and Policy Definition - Third‑Party and Vendor Risk Assessment Support **Integrations and Usability - Website Privacy Auditing Tools** - AI Integrations - Ease of Use - Integration with Consent Management Platforms ## Top Ketch Alternatives - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews) - [Osano](https://www.g2.com/products/osano/reviews) - 4.5/5.0 (171 reviews) - [TrustArc](https://www.g2.com/products/trustarc/reviews) - 4.2/5.0 (325 reviews)