--- title: Kelverion Self Service Automation Portal Reviews meta_title: 'Kelverion Self Service Automation Portal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Kelverion Self Service Automation Portal works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-07-01' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Kelverion Self Service Automation Portal Reviews **Vendor:** Kelverion Inc **Category:** [Runbook Automation Software](https://www.g2.com/categories/runbook-automation) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About Kelverion Self Service Automation Portal The Automation Portal is a sophisticated software solution designed to streamline the entry point of automation, providing a user-friendly interface for both setup and end users. This platform enables self-service capabilities to Trigger, Track and Report automation, allowing organizations to efficiently manage and request IT services through a modern web interface. With its adaptable design, the Automation Portal caters to a diverse range of users, from IT teams to end users, ensuring that automation processes are accessible and easy to navigate. Targeted primarily at organizations looking to enhance their IT service management, the Automation Portal simplifies the implementation of self-service automation solutions. Its straightforward setup process eliminates the need for extensive requirements, enabling rapid deployment and immediate access to automation functionalities. This flexibility is particularly beneficial for businesses aiming to optimize their operational efficiency without the burden of complex configurations. The availability of a mobile application for Apple iPhones further extends the portal's usability, allowing users to manage automation tasks on the go. Key features of the Automation Portal include a comprehensive dashboard that provides real-time insights into time and cost savings achieved through automation. Users can easily monitor requests by state and identify the top ten requests, facilitating informed decision-making. The portal supports both on-premise and cloud-hosted deployments, ensuring that organizations can choose the deployment method that best fits their infrastructure. As a modern single-page web application, it delivers rapid responses to user interactions, enhancing the overall user experience. Security is a paramount consideration for the Automation Portal, which utilizes Microsoft Entra ID for authentication, ensuring enterprise-grade user protection. The platform's full REST API allows for seamless interactions and improved performance, making it compatible with various automation engines, including Power Automate, Logic Apps, Ansible, System Center Orchestrator, Azure Automation and PowerShell. Additionally, the ready-to-configure Orchestrator Integration Pack and Azure Automation Integration Module simplify integration into existing runbooks, while the capability to interface with other automation platforms via REST API and Webhook enhances its versatility. The Automation Portal stands out in its category by offering high availability support through Windows Network Load Balancing, ensuring consistent performance even during peak usage. Its comprehensive features and user-centric design make it a valuable tool for organizations seeking to leverage automation for improved IT service delivery and operational efficiency. ## Kelverion Self Service Automation Portal Reviews ### 1. Review after almost 2 years using **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kelverion Self Service Automation Portal?** No need to develop website Simple interface with no useless cosmetics The portal is a great starting point to get more personal skills as, after being comfortable with, it allows to target many different technologies : Entire Azure, entire Microsoft 365 services, on-premise environments ... **What do you dislike about Kelverion Self Service Automation Portal?** It needs a lots of SQL management which is painfull because this kind of tool should reduce IT effort but in fact, it helps indeed but also, creates some other challenges Applying a minor version patch is a bit annoying as we need to re-install the portal. An all-in-one .exe that handles everything could be great Lack of Active Directory Connection type : it would be great to browse directly Active Directory instead of being forced to used SQL **What problems is Kelverion Self Service Automation Portal solving and how is that benefiting you?** We'll be able to offer to different IT teams (field, helpdesk, modern workplace and so on) some simple forms they can fill to launch complex tasks that would normally take them a lots of time, through different interfaces. - [View Kelverion Self Service Automation Portal pricing details and edition comparison](https://www.g2.com/products/kelverion-self-service-automation-portal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-07+18%3A54%3A09+-0500&secure%5Bsession_id%5D=f965276f-336d-4a05-87b6-a300016a4140&secure%5Btoken%5D=8ec05ef7d1114a36e2fd08560c5e9e6a04c0ad2b8375402d5541aec3ddf0f100&format=llm_user) ## Kelverion Self Service Automation Portal Features **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Self-Service Platform** - Branding - Automation - Integrations **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kelverion Self Service Automation Portal Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,581 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews)