[ Keeping Reviews ](https://www.g2.com/products/keeping/reviews) [ Keeping Reviews ](https://www.g2.com/products/keeping/reviews) # Keeping Features ##### ## Platform (6) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (5) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Show More ##### ## Productivity Tools (7) Notes Allows users to leave notes or comments on emails or relevant cases. Internal Discussion Provides a dedicated space or a thread feature that allows for long-form discussion. Assignments and Tasks Offer in-application assignment and task tracking functionality. Workflows Allows users to create and follow predetermined workflows attached to actions. Templates Allows users to create canned answers or templates for email responses. Integrations Integrates without outside software to provide additional functionality or pull information. Tagging System Provides a tagging system to allow users to sort emails by relevant subject. Show More ##### ## Analytics (3) Trends Analyzes trends in email content and resolution. Performance Tracking Tracks performance and productivity of users inside the application. Email Tracking Tracks email analytics like emails opened, how long the email was opened for, etc. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Shared Inbox (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag") Drag 4.5/5(261) ](https://www.g2.com/products/drag/reviews) [ ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius") Gmelius 4.4/5(776) ](https://www.g2.com/products/gmelius/reviews) [ View All Alternatives ](https://www.g2.com/products/keeping/competitors/alternatives) Keeping Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/hiver-in-gmail-vs-keeping) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_03398dcbe23eb09a3ada150dca00a2f4/drag.png "Product Avatar Image") Drag 4.5/5(261) [ Compare Now ](https://www.g2.com/compare/drag-vs-keeping) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4c7c8dd64dfbc5e45f703c130e7a8aa9/proprofs-help-desk.png "Product Avatar Image") ProProfs Help Desk 4.7/5(18) [ Compare Now ](https://www.g2.com/compare/keeping-vs-proprofs-help-desk) ##### Categories on G2 [ Help Desk ](https://www.g2.com/categories/help-desk)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox) ##### Explore More [ What integrations should you look for in an intelligent content management platform such as Box? ](https://www.g2.com/discussions/what-integrations-should-you-look-for-in-an-intelligent-content-management-platform-such-as-box)[ Best employer of record software ](https://www.g2.com/discussions/best-employer-of-record-eor-software-to-try-in-2025-share-your-thoughts)[ digital asset management solutions ](https://www.g2.com/discussions/digital-asset-management-dam-solutions-what-do-you-look-for) [ Which remote desktop tool offers the fastest connection speeds? ](https://www.g2.com/discussions/which-remote-desktop-tool-offers-the-fastest-connection-speeds)[ What audio editing tools and software categories actually exist for someone trying to understand the landscape before deciding whether to invest in a paid solution? ](https://www.g2.com/discussions/what-audio-editing-tools-and-software-categories-actually-exist-for-someone-trying-to-understand-the-landscape-before-deciding-whether-to-invest-in-a-paid-solution)[ Pros and Cons Details ](https://www.g2.com/products/keeping/reviews?qs=pros-and-cons) Show More [ What integrations should you look for in an intelligent content management platform such as Box? ](https://www.g2.com/discussions/what-integrations-should-you-look-for-in-an-intelligent-content-management-platform-such-as-box)[ Best employer of record software ](https://www.g2.com/discussions/best-employer-of-record-eor-software-to-try-in-2025-share-your-thoughts)[ digital asset management solutions ](https://www.g2.com/discussions/digital-asset-management-dam-solutions-what-do-you-look-for) [ Which remote desktop tool offers the fastest connection speeds? ](https://www.g2.com/discussions/which-remote-desktop-tool-offers-the-fastest-connection-speeds)[ What audio editing tools and software categories actually exist for someone trying to understand the landscape before deciding whether to invest in a paid solution? ](https://www.g2.com/discussions/what-audio-editing-tools-and-software-categories-actually-exist-for-someone-trying-to-understand-the-landscape-before-deciding-whether-to-invest-in-a-paid-solution)[ Pros and Cons Details ](https://www.g2.com/products/keeping/reviews?qs=pros-and-cons)