--- title: Amex GBT Neo Reviews meta_title: 'Amex GBT Neo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Amex GBT Neo works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 13 scale: '5' date_modified: '2026-06-19' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Amex GBT Neo Reviews **Vendor:** American Express Global Business Travel **Category:** [Expense Management Software](https://www.g2.com/categories/expense-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 13 ## About Amex GBT Neo Neo's cutting-edge SaaS technology has been recognized for its ability to simplify end-to-end corporate travel management processes. With Neo, businesses can move towards digital transformation goals while gaining access to streamlined, user-friendly tools that handle travel bookings and expense management tasks with ease. ## Amex GBT Neo Reviews ### 1. Amazing Platform for Business Travels & Expenses **Rating:** 5.0/5.0 stars **Reviewed by:** Olamide O. | UK Local IT Support - Technical Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Amex GBT Neo?** This travel and expenses software is revolutionary as it helps businesses have a structured and organised approach of expenses made by the users within the business whilst ensuring cost saving and good value for money for what is being booked. It's a transparent piece of software that ensures corporate cost savings and control over what the employees can book through the travel tool. **What do you dislike about Amex GBT Neo?** I don't dislike the software in anyway as its an amazing application that helps the business stay on top of their spend. **What problems is Amex GBT Neo solving and how is that benefiting you?** The integration of the application within the organisation helps to mitigate and control spending made by employees when they are travelling on the businesses expense for business development, meetings and events. ### 2. Travel and expenses are automated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Amex GBT Neo?** Travel management and expenses are made easy. Easy to use It support American express. **What do you dislike about Amex GBT Neo?** Automated suggestions are need to improve **What problems is Amex GBT Neo solving and how is that benefiting you?** Travel management made simple and effortless ### 3. Great plarform for all purpose travelling management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Amex GBT Neo?** Excellent interface with the ability to plan door-to-door trips **What do you dislike about Amex GBT Neo?** Sometimes Neo’s suggested travel solution is not convenient, choosing different options can take time. **What problems is Amex GBT Neo solving and how is that benefiting you?** Saving time by booking several legs of one trip at the same time, also being able to choose the best business deals. ### 4. Great Service **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan M. | Banker, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Amex GBT Neo?** KDS has the most clear way of help and is very easy to use. I find it easy to explain to other people while on the job **What do you dislike about Amex GBT Neo?** The only downsides of using it are glitches **Recommendations to others considering Amex GBT Neo:** know your computer system first **What problems is Amex GBT Neo solving and how is that benefiting you?** Has made me more time efficient ### 5. Simplicity **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Amex GBT Neo?** I like that you didn’t have to be a genius to work the app, and that it was efficient **What do you dislike about Amex GBT Neo?** The app is slow, and sometimes I don’t see everything that you think you should. Like I’ll see a deal on the tv but not on the app **What problems is Amex GBT Neo solving and how is that benefiting you?** KDs jade made it easier for me to find the best deal and find it relatively fast. I can alway trust what I see on KDs is real ### 6. Keeps crashing every time **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Amex GBT Neo?** Quite convenient, and nice interface. **What do you dislike about Amex GBT Neo?** I had 2 folders and one ready to submit, was waiting the 1st of this month to do so. Except it's all empty now and I can't even create a new one because I don't have the + button in that part of the app. **Recommendations to others considering Amex GBT Neo:** A lot of bugs! Need more work **What problems is Amex GBT Neo solving and how is that benefiting you?** My complex, secure, alphanumeric password has been forcibly replaced by a 6-digit numeric-only PIN. ### 7. Managing projects with smart people and company **Rating:** 4.0/5.0 stars **Reviewed by:** Pierre C. | Online Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Amex GBT Neo?** I consider KDS tools as one of the best in the market: nice interface, easy to use. Ikare & AdminSuite make me save lot of time in knowledge ans implementations. **What do you dislike about Amex GBT Neo?** May be manual search issues not managed, but 19.1 will make me forget it :) **What problems is Amex GBT Neo solving and how is that benefiting you?** When Customers let travelers mange their own booking, it's a pleasure to have a such good feed back! ### 8. NEO Expense is simple to use on the go and enables prompt reinbursement with very little admin **Rating:** 4.0/5.0 stars **Reviewed by:** Maggie B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2018 **What do you like best about Amex GBT Neo?** The mobile app is intuitive and easy to use **What do you dislike about Amex GBT Neo?** Nothing since the mobile upgrade and the changes to the Auto Expense Function **Recommendations to others considering Amex GBT Neo:** We only have an Administration Team of 3 running this system for the whole society. The tool is simple for users to claim their expenses with little or no guidance because it is intuitive. We have full visibility of all expenses and non-compliance which makes it easy to monitor and improve We have 100% paperless process which makes it easier for our auditors to review **What problems is Amex GBT Neo solving and how is that benefiting you?** We have used the "dead time" in travelling to claim expenses on the go. Secretaries can process their Executive's claims easily once their receipts are captured 100% paperless system Full audit trail and visibility of all claims Robust monthly reporting Policy rules are within the tool, so it encourages compliance to policy Clear visuals to aid claimants and save time submitting expenses **Official Response from Charlotte Laffargue:** > Hi Maggie, Thank you so much for sharing your experience. We’re glad you liked our enhanced mobile app – our team has put a lot of work into it! We’re also glad to see that you have been able to make the most of all the features to manage your advanced travel and expense programme! Have a lovey day, The Neo Team ### 9. constructive **Rating:** 4.0/5.0 stars **Reviewed by:** Olivier M. | Chef de projet Voyages, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Amex GBT Neo?** support and relational quality **What do you dislike about Amex GBT Neo?** the lack of visibility and influence of the production roadmap **What problems is Amex GBT Neo solving and how is that benefiting you?** I don't know **Official Response from Charlotte Laffargue:** > Hi Olivier, Thanks for your positive feedback and comment. We organize annual events for our customers to share feedback, and discover our plans for Neo. We would love to see you there! Please ask your Neo contact for details on the next event. Have a good day, The Neo team ### 10. Banking experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Amex GBT Neo?** Application updated and the agreement with american express **What do you dislike about Amex GBT Neo?** The reporting is not ready for the end user, it is a strong weakness plus the emails **Recommendations to others considering Amex GBT Neo:** - **What problems is Amex GBT Neo solving and how is that benefiting you?** Time and mobility **Official Response from Charlotte Laffargue:** > Dear administrator, Thanks for your comments. We are happy to read that you like our latest updates and we hope that you will also enjoy our upcoming enhancements! Have a nice day, The Neo Team ### 11. Good tool with rich features and funtionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Amex GBT Neo?** Door-to-door journey feature is great!... **What do you dislike about Amex GBT Neo?** Needs to be configured very well for full benefits (like most tools!). Link with AMEX seems to be limiting. **Recommendations to others considering Amex GBT Neo:** Configure it well. Test with multiple scenarios. **What problems is Amex GBT Neo solving and how is that benefiting you?** Quicker, easier, cheaper travel management. **Official Response from Charlotte Laffargue:** > Dear user, Thank you for your review. We are happy to get good feedback from our users and we hope that you have expressed these concerns to your support team. Neo support teams have a 94% customer satisfaction score and we are confident that they can help you with configuration issues. Have a lovely day, The Neo Team ### 12. Fastest in development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2017 **What do you like best about Amex GBT Neo?** With each quarterly edition some new features come out, based entirely on end-user requests. **What do you dislike about Amex GBT Neo?** Too bad it changed from door-to-door search back to old-school flight+ search as standard. **What problems is Amex GBT Neo solving and how is that benefiting you?** Sarch and book business travel. ### 13. Beautiful from the outside but lacking the basics from the inside **Rating:** 2.5/5.0 stars **Reviewed by:** Mario P. | Head of New Business Development & Special Projects, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2017 **What do you like best about Amex GBT Neo?** Extremely easy for a traveler to look and book. With just 4 questions you have our all itinerary in less than 20 seconds. **What do you dislike about Amex GBT Neo?** It is not built for the requester that needs to see multiple options. **What problems is Amex GBT Neo solving and how is that benefiting you?** Optimize travel process **Official Response from Charlotte Laffargue:** > Hello Mario, Thanks for sharing your experience. You were our first reviewer! Happy to read that you like Neo door-to-door travel booking. To make it easier for travelers who want to choose options for themselves from a complete list, we have recently made enhancements to the step by step travel booking. Many users have asked for an easier way to build their own trip, when the door-to-door shopping is not needed, and we have taken this feedback into account on our development plan. We will continue to make these enhancements to meet the needs of all our users. Have a nice day! The Neo Team ## Amex GBT Neo Discussions - [typo and missing information](https://www.g2.com/discussions/typo-and-missing-information) - 1 upvote - [View Amex GBT Neo pricing details and edition comparison](https://www.g2.com/products/neo-amexgbt/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+23%3A01%3A11+-0500&secure%5Bsession_id%5D=83e7875e-ba4e-4717-a448-a4294d38feba&secure%5Btoken%5D=c2e38a03f15c8d782b3d42a51388fce7c9ad08783dd1490a12f99781bfd061aa&format=llm_user) ## Amex GBT Neo Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Approval ** - Rules - Workflows - Submit **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Project Accounting / Revenue Recognition **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Complex Approval Workflow **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - Internationalization - Performance and Reliability - Mobile User Support ## Top Amex GBT Neo Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (6,986 reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (8,949 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (1,955 reviews)