Neo Reviews & Product Details

Neo Overview

What is Neo?

Neo cloud based technology addresses all travel and expense requirements. Neo automates processes from online travel booking to expense processing and invoice reconciliation, ensuring policy compliance and avoiding errors. With each stage of T&E handled efficiently, you can achieve significant cost savings (up to 25% of your T&E budget) and all processes.)

Neo Details
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Neo Community
Languages Supported
Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish
Product Description

KDS Travel is a corporat travel management solution that provides controlled spending and compliance, management of costs, rates, and fees, negotiations with travel suppliers, and more.


Seller Details
Seller
KDS
Company Website
Year Founded
1994
HQ Location
Issy-les-Moulineaux, France
LinkedIn® Page
www.linkedin.com
489 employees on LinkedIn®
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Neo Reviews

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UK Local IT Support - Technical Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Travel management and expenses are made easy.

Easy to use

It support American express. Review collected by and hosted on G2.com.

What do you dislike?

Automated suggestions are need to improve Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Travel management made simple and effortless Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Excellent interface with the ability to plan door-to-door trips Review collected by and hosted on G2.com.

What do you dislike?

Sometimes Neo’s suggested travel solution is not convenient, choosing different options can take time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Saving time by booking several legs of one trip at the same time, also being able to choose the best business deals. Review collected by and hosted on G2.com.

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Open Discussions in Neo
G2
Banker
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

KDS has the most clear way of help and is very easy to use. I find it easy to explain to other people while on the job Review collected by and hosted on G2.com.

What do you dislike?

The only downsides of using it are glitches Review collected by and hosted on G2.com.

Recommendations to others considering the product:

know your computer system first Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Has made me more time efficient Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that you didn’t have to be a genius to work the app, and that it was efficient Review collected by and hosted on G2.com.

What do you dislike?

The app is slow, and sometimes I don’t see everything that you think you should. Like I’ll see a deal on the tv but not on the app Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

KDs jade made it easier for me to find the best deal and find it relatively fast. I can alway trust what I see on KDs is real Review collected by and hosted on G2.com.

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CB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Quite convenient, and nice interface. Review collected by and hosted on G2.com.

What do you dislike?

I had 2 folders and one ready to submit, was waiting the 1st of this month to do so. Except it's all empty now and I can't even create a new one because I don't have the + button in that part of the app. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A lot of bugs! Need more work Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My complex, secure, alphanumeric password has been forcibly replaced by a 6-digit numeric-only PIN. Review collected by and hosted on G2.com.

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Online Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I consider KDS tools as one of the best in the market: nice interface, easy to use.

Ikare & AdminSuite make me save lot of time in knowledge ans implementations. Review collected by and hosted on G2.com.

What do you dislike?

May be manual search issues not managed, but 19.1 will make me forget it :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When Customers let travelers mange their own booking, it's a pleasure to have a such good feed back! Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The mobile app is intuitive and easy to use Review collected by and hosted on G2.com.

What do you dislike?

Nothing since the mobile upgrade and the changes to the Auto Expense Function Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We only have an Administration Team of 3 running this system for the whole society. The tool is simple for users to claim their expenses with little or no guidance because it is intuitive.

We have full visibility of all expenses and non-compliance which makes it easy to monitor and improve

We have 100% paperless process which makes it easier for our auditors to review Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used the "dead time" in travelling to claim expenses on the go.

Secretaries can process their Executive's claims easily once their receipts are captured

100% paperless system

Full audit trail and visibility of all claims

Robust monthly reporting

Policy rules are within the tool, so it encourages compliance to policy

Clear visuals to aid claimants and save time submitting expenses Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Neo

Hi Maggie,

Thank you so much for sharing your experience. We’re glad you liked our enhanced mobile app – our team has put a lot of work into it! We’re also glad to see that you have been able to make the most of all the features to manage your advanced travel and expense programme!

Have a lovey day,

The Neo Team

Chef de projet Voyages
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

l'accompagnement et la qualité relationnelle Review collected by and hosted on G2.com.

What do you dislike?

le manque de visibilité et d'influence de la roadmap de production Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Je ne sais pas Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Neo

Hi Olivier,

Thanks for your positive feedback and comment. We organize annual events for our customers to share feedback, and discover our plans for Neo. We would love to see you there! Please ask your Neo contact for details on the next event.

Have a good day,

The Neo team

AB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Application updated and the agreement with american express Review collected by and hosted on G2.com.

What do you dislike?

The reporting is not ready for the end user, it is a strong weakness plus the emails Review collected by and hosted on G2.com.

Recommendations to others considering the product:

- Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time and mobility Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Neo

Dear administrator,

Thanks for your comments. We are happy to read that you like our latest updates and we hope that you will also enjoy our upcoming enhancements!

Have a nice day,

The Neo Team

UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Door-to-door journey feature is great!... Review collected by and hosted on G2.com.

What do you dislike?

Needs to be configured very well for full benefits (like most tools!). Link with AMEX seems to be limiting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Configure it well. Test with multiple scenarios. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quicker, easier, cheaper travel management. Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Neo

Dear user,

Thank you for your review. We are happy to get good feedback from our users and we hope that you have expressed these concerns to your support team. Neo support teams have a 94% customer satisfaction score and we are confident that they can help you with configuration issues.

Have a lovely day,

The Neo Team

AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

With each quarterly edition some new features come out, based entirely on end-user requests. Review collected by and hosted on G2.com.

What do you dislike?

Too bad it changed from door-to-door search back to old-school flight+ search as standard. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sarch and book business travel. Review collected by and hosted on G2.com.

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Head of New Business Development & Special Projects
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Extremely easy for a traveler to look and book. With just 4 questions you have our all itinerary in less than 20 seconds. Review collected by and hosted on G2.com.

What do you dislike?

It is not built for the requester that needs to see multiple options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Optimize travel process Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Neo

Hello Mario,

Thanks for sharing your experience. You were our first reviewer! Happy to read that you like Neo door-to-door travel booking. To make it easier for travelers who want to choose options for themselves from a complete list, we have recently made enhancements to the step by step travel booking. Many users have asked for an easier way to build their own trip, when the door-to-door shopping is not needed, and we have taken this feedback into account on our development plan. We will continue to make these enhancements to meet the needs of all our users.

Have a nice day!

The Neo Team