Easy to use compared to many softwares I tried in the past. Review collected by and hosted on G2.com.

Nothing I found I dislike with the software thus far. Review collected by and hosted on G2.com.

Kayako helps to manage tickets in a much better way. Review collected by and hosted on G2.com.

User interface seems to be somewhat old now. It needs to be updated Review collected by and hosted on G2.com.

I only like that it’s available. Other than that I don’t like it. Review collected by and hosted on G2.com.

It’s difficult to figure out and response time is slow Review collected by and hosted on G2.com.

- Integrated modern chat

- Good documentation

- Help desk

- Help center Review collected by and hosted on G2.com.

- Somewhat expensive entry pricing for powerful features

- No support for Facebook Messenger / Twitter, etc support Review collected by and hosted on G2.com.

I like that I can stay in the loop and know when somebody else in my working team has updated a conversation. Very simple I can bring all our client's cooperation and activities together in one place and, give our working team the opportunity to deliver individual, contextual assistance. Review collected by and hosted on G2.com.

I'm working with this software and till now I don't see any problems with this product. My work is going fast and never had any delays and harm in the working process. Review collected by and hosted on G2.com.

Was not a fan of Kayako - the ticketing service was clunky and not user-friendly. Review collected by and hosted on G2.com.

Had a plethora of issues regarding real-time updates, responses, and attachments. Review collected by and hosted on G2.com.

Functionality is user friendly and Reports are easy to use as well. Review collected by and hosted on G2.com.

Just having to get use to the filters to run reports if you require more stats. Review collected by and hosted on G2.com.

I like the ability to manage and respond to tickets quickly and easily. I also like the features that allow customers to view and manage their open tickets. Review collected by and hosted on G2.com.

I dislike how long tickets are difficult to manage and track, and issues that go for longer than 20 responses start to become a pain. Review collected by and hosted on G2.com.

Kayako is a modern and comfortable program for communicating with the client in real time wherever we are. Thanks to this program, our company quickly, and without unnecessary effort, informs our clients with useful information for effective cooperation. The Kayako program is simple in use and with clear settings. Review collected by and hosted on G2.com.

Sometimes it is difficult to contact with the support of this program, but we do this not often because Kayako works clearly and without problems. Review collected by and hosted on G2.com.

Full-featured and well designed. Integrates with WordPress well. Provides a solid automated self-serve support capability. Review collected by and hosted on G2.com.

CRMs offer this functionality integrated for a better overall experience. No easy CRM integrations. Review collected by and hosted on G2.com.