What I really love about Kayako are its multiple features that are worthy to our company and our main goal. It’s easy and fast to use because allows e-mail and social media synchronization and creates weekly graphic reports. Also, has a simple platform to learn how to properly use isn’t a problem or takes a lot of time. Review collected by and hosted on G2.com.

What I dislike more about this software is its price. Is more expensive than other tools of its kind and even offering a lot of features, sometimes toy can find some minimal mistakes that can ruin a complete daily work. We talked with customer Support about this mistake and they helped us to solve faster but this shouldn’t be happening while using a tool if this robust. Review collected by and hosted on G2.com.

I like that we can interact with the support team through a web-based user interface or email. That is to say, contact can be initiated and continue through resolution either way. Review collected by and hosted on G2.com.

The search function in the public portal interface needs some attention. It takes a significant time to return results and it seems to only do exact match instead of loose match. I would image the system authentication is able to be integrated through LDAP or other means however our instance is not using this. Review collected by and hosted on G2.com.

Kayako has been the best correspondence stage for expert correspondence that I have utilized up until this point. Kayako is prescribed for both between group and outer - customer correspondence. The best component of kayako is that it enables you to compose your messages into organizer dependent on divisions, status and the idea of the email content. Likewise utilizing other kind of email stages has been a stress now and again and tedious when attempting to discover all the forward and backward correspondence occurred on one email string by various individuals, however kayako gives the best arrangement by catching all the correspondence occurred on one subject/email which is sent and gotten by one or many. Interface of Kayako can be structured and made according to the client's necessity and inclination. Likewise alluding to an email has been advantageous as each ticket conveys its very own interesting Ticket ID. Review collected by and hosted on G2.com.

Reports aren't that expert with the Classic Kayako, and the KQL is difficult to comprehend, I accept that you need to make it somewhat simpler and easy to use. I might want to move up to Cloud Kayako, yet there is a missing element which is exceedingly significant for me, the "Development" include, this element giving me a chance to make a trigger that will open my ticket following a few minutes, this component embedded distinctly in the Classic Kayako. From the minute you've changed your estimating strategy, it's somewhat costly.. and keeping in mind that having clients that might want to get reports (most significant for them) Kayako Classic in any event doesn't give the best an incentive here, I don't think about Cloud Kayako. Review collected by and hosted on G2.com.

I really love Kayako because it has very specific features that are very useful for our organization. One of the best features of Kayako is its response time, which offers an excellent experience. Kayako has also allowed us to use our email and social media at the same time. Simply put, Kayako is one of my favorite helpdesk services because it is unique and easy to use. Review collected by and hosted on G2.com.

One of the things I would like Kayako to pay more attention to is the appearance of its reports, because it would be a good idea to make them more appealing by improving their graphics, colors, and other things. On the other hand, Kayako works very well. Review collected by and hosted on G2.com.

One of the things I love about Kayako is its features. Kayako has plenty of way to help customers in an unique way because of its organized platform and workflows. Also, it's really easy to use so training won't be a problem. Its intuitiveness allows every kind of users handle this tool, from beginners to experts. Review collected by and hosted on G2.com.

It's not so easy to integrate Kayako with another tools or even customize it according to your needs. In fact, is not simple at all and Kayako doesn't offer a lot of strong support in this area if you're not paying the most expensive plan. So this tool couldn't be a must have for small companies because of its price. Review collected by and hosted on G2.com.

Kayako is my favorite help desk because it provides a very good individual report on what is being done for a client or corporate issue. Additionally, it is easy to understand what the tickets are about, how long they have been open, and how many times the client or employee has been handling it, Kayako simply improves communication! On the other hand, Kayako offers multiple functions that improve our company more every day! Kayako has allowed us to synchronize email and social networks and creates weekly graphic reports. Review collected by and hosted on G2.com.

It is still difficult to find negative things about Kayako. I noticed that it is very difficult to implement when you already have a customer base, as creating it can be challenging. On the other hand, I feel very comfortable with the versatility of this software and all the benefits it has provided to my company over the years! Review collected by and hosted on G2.com.

Kayako is a ticketing system that has some good integrations with external services. It's easy to communicate with our customers over several different platforms and manage several different brands at the same time Review collected by and hosted on G2.com.

There are many features in kayako that could be very powerful but are not quite complete enough to fully integrate into our business. For example the time keeping feature is built into each ticket, The engineers can log their time spent and if the time is chargeable or not. This feature is only useful if we can report on this information, dispite many support requests with kayako all we can produce is a csv document containing the time spent per ticket in the format of 00:00:00. We cannot use this feature to work out the relative costs acoiated with the time on each ticket because the time is not linked to an engineer and is not provided in a format that can be summed. There are many features in kayako that's have the potential to provide so much more functionality. Review collected by and hosted on G2.com.

We have been using Kayako for years to improve our income and our organization. The best of Kayak has been its security system and its optimal performance to perform tasks in real time, unifying different platforms in one. Kayako is very efficient in terms of his "help desk" skills Review collected by and hosted on G2.com.

I think there are few things to modify the kayako system, but it would be good to improve the interaction of our users and our customers. Kayako should also offer better prices for their licenses. Review collected by and hosted on G2.com.

This amazing software is actually one of the best CRMs out there. Provides to its users the ability of communicating with clients and managerial roles at the same time by applying an intranet unallocated cloud service (for companies) with the Internet (for everyone). Also, allow users to customize the client to the final end that they want for attending clients and chat between colleagues, peers and managerial people as well. Review collected by and hosted on G2.com.

Sometimes system just went down and takes certain amount of time to getting back from the bug or freeze issue that took lot of time and make peers and colleagues lose precious time. Besides that, the pricing is also pretty expensive for what actually offers, and in other words this software provides what actually offers to all the clients out there. Review collected by and hosted on G2.com.

I think one of the most outstanding features of this Kayayo platform is its versatility to join conversations from different sources, such as email and social networks. In addition, the user interface offered by Kayako is very easy to understand and use, since it has a complete set of tools that facilitate the execution of the work.

Kayako is a very fast, easy, productive and comfortable platform to be used by any company. Review collected by and hosted on G2.com.

Kayako seems to me an excellent software, I do not have bad experiences with it, but nevertheless I would like to offer my opinion about its technical support, because it needs to improve its response time. Review collected by and hosted on G2.com.