# Best Chatbots Software - Page 17 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,653 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Unified Omnichannel Support with Powerful Automation and Analytics](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)" | | 2 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,519 reviews) | AI SDR for real-time website visitor qualification | "[Outstanding AI SDR Platform with Measurable Results](https://www.g2.com/survey_responses/qualified-review-13144765)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,725 reviews) | Knowledge-base-grounded AI for support deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" | | 4 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (642 reviews) | No-code AI agents for 24/7 customer response | "[Jotform AI Agent Streamlined My Workflow and Boosted Efficiency](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,058 reviews) | AI-powered messaging and review management for multi-location brands | "[Great reputation management/SMS/mobile payment platform](https://www.g2.com/survey_responses/birdeye-review-9182107)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (6,035 reviews) | — | "[HR Generalist](https://www.g2.com/survey_responses/paylocity-review-13161778)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (483 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,468 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Centralized Omnichannel Power with Insightful Real-Time Reporting](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,453 reviews) | — | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=4215) Highlighted products: Zendesk for Customer Service, Qualified, Fin, Jotform AI Agents, Birdeye, Tidio, Paylocity, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=genesys-cloud-cx) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 760 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+6.65%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 25, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,400+ Authentic Reviews - 760+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Aissist.io Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-27T08%3A31%3A28Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1398334&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots&secure%5Btoken%5D=a3c5b76e0112bb1dda5fd56f698e35c954ccef376536a9f2f1a12e5752cdbd0d&secure%5Burl%5D=https%3A%2F%2Faissist.io&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Plantt](https://www.g2.com/products/plantt/reviews) Plantt connects to your sales and support tools, analyzing your conversations to create a tailor-made customer experience. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Plantt?** - **Seller:** [Plantt](https://www.g2.com/sellers/plantt-66efac39-4dcb-4806-a6d0-c76fcfaa4e56) - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/plantt-io/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Plantt? **"[Plantt your seed in your company](https://www.g2.com/survey_responses/plantt-review-6933451)"** **Rating:** 5.0/5.0 stars *— Kylie H.* [Read full review](https://www.g2.com/survey_responses/plantt-review-6933451) --- ### 2. [Plum Voice Hosted IVR](https://www.g2.com/products/plum-voice-hosted-ivr/reviews) Plum Voice is a that allows users to customize interactive voice response (IVR), call routing, and messaging applications to personalize their most frequent automated customer interactions. Users can view analytics to optimize IVR. Highest security standards are used in the platform keeping customer information safe. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Plum Voice Hosted IVR?** - **Seller:** [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies) - **Year Founded:** 2011 - **HQ Location:** Indianapolis, IN - **Twitter:** @Sharpentech (1,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2995040/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Plum Voice Hosted IVR? **"[Simplify Customer Interaction!](https://www.g2.com/survey_responses/plum-voice-hosted-ivr-review-8778578)"** **Rating:** 4.5/5.0 stars *— A F.* [Read full review](https://www.g2.com/survey_responses/plum-voice-hosted-ivr-review-8778578) --- ### 3. [Posh](https://www.g2.com/products/posh-ai-posh/reviews) Posh is building agentic AI for community banks and credit unions, helping them serve customers, reach new audiences, and empower their teams. Purpose-built for financial services, Posh's AI works across voice, digital, and knowledge channels, powering conversational customer service, 24/7 self-service, and dramatically more efficient frontline teams. From customer-facing assistants to employee productivity tools, Posh helps institutions serve their communities, reach more people, and empower the staff behind every interaction. Backed by leading AI and financial services experts, Posh delivers measurable gains in both customer and employee experience. Explore posh.ai and follow Posh on LinkedIn to learn more. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Posh?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Posh?** - **Seller:** [Posh AI](https://www.g2.com/sellers/posh-ai) - **Year Founded:** 2018 - **HQ Location:** Boston, US - **LinkedIn® Page:** https://www.linkedin.com/company/poshai/ (154 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Posh? **"[Impeccable Tool, 100% would recommend](https://www.g2.com/survey_responses/posh-review-8721040)"** **Rating:** 5.0/5.0 stars *— Pedro A.* [Read full review](https://www.g2.com/survey_responses/posh-review-8721040) --- ### 4. [QuickBlox](https://www.g2.com/products/quickblox-quickblox/reviews) SmartChat Assistant is a platform for creating and seamlessly integrating AI-powered chatbots. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate QuickBlox?** - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind QuickBlox?** - **Seller:** [QuickBlox](https://www.g2.com/sellers/quickblox) - **Year Founded:** 2009 - **HQ Location:** London, England - **Twitter:** @QuickBlox (2,750 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/quickblox/ (39 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of QuickBlox? **"[Learn how to enhance communication in your business](https://www.g2.com/survey_responses/quickblox-review-10236634)"** **Rating:** 4.5/5.0 stars *— Laura F.* [Read full review](https://www.g2.com/survey_responses/quickblox-review-10236634) --- ### 5. [Rapidbott](https://www.g2.com/products/rapidbott/reviews) Rapidbott is a chatbot platform designed to help businesses automate their customer interactions across various messaging channels, especially WhatsApp. It allows companies to create and manage chatbots that handle customer queries, provide support, and automate routine tasks without needing any coding skills. Rapidbott also integrates with APIs, offers advanced analytics, and supports businesses in improving their communication efficiency, reducing response times, and enhancing customer engagement through automation. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Rapidbott?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Rapidbott?** - **Seller:** [Rapidbott](https://www.g2.com/sellers/rapidbott) - **Year Founded:** 2021 - **HQ Location:** Kottayam, IN - **LinkedIn® Page:** https://www.linkedin.com/company/rapidbott/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Rapidbott's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) ### What Do G2 Reviewers Say About Rapidbott? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of Rapidbott, appreciating the team's assistance whenever needed. - Users value the **excellent support** from the Rapidbott team, always available to assist when needed. #### What Are Recent G2 Reviews of Rapidbott? **"[Great Product and Great Service](https://www.g2.com/survey_responses/rapidbott-review-10399829)"** **Rating:** 5.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/rapidbott-review-10399829) --- ### 6. [Realmate Chat](https://www.g2.com/products/realmate-chat/reviews) WhatsApp feito para equipes: melhore a colaboração em equipe, previna falhas de comunicação e perda de leads. Automatize comunicações repetitivas como qualificação de leads, perguntas frequentes e agendamento de demonstrações. Economize tempo das equipes e ofereça suporte ao cliente 24/7. Faça vendas e atendimento ao cliente pelo WhatsApp com automações Criação de fluxos de trabalho: faça integrações usando nossa API robusta e mais de 5 mil outras ferramentas **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Realmate Chat?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Realmate Chat?** - **Seller:** [Realmate](https://www.g2.com/sellers/realmate) - **HQ Location:** St.-Cloud, FR - **LinkedIn® Page:** https://www.linkedin.com/company/realmate/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Realmate Chat? **"[Relamate](https://www.g2.com/survey_responses/realmate-chat-review-9961319)"** **Rating:** 5.0/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/realmate-chat-review-9961319) --- ### 7. [Resolve AI Chatbot](https://www.g2.com/products/resolve-ai-chatbot/reviews) ResolveAI offers ChatGPT-powered Chatbots for Customer Service. - Create and train chatbots in just minutes with no code! - Upload your documentation PDF, Docx, CSV - Upload your website content with just site URL - Customize chatbot appearance. Add Logo, name and welcome message - Use Live Chat to join conversation and help customer resolve issues. - Track chatbot performance from Dashboard **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Resolve AI Chatbot?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Resolve AI Chatbot?** - **Seller:** [Resolve AI](https://www.g2.com/sellers/resolve-ai) - **Year Founded:** 2022 - **HQ Location:** Tel Aviv, IL - **LinkedIn® Page:** https://www.linkedin.com/company/resolveaihq/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Resolve AI Chatbot? **"[Leaders in AI Ticketing](https://www.g2.com/survey_responses/resolve-ai-chatbot-review-8893450)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/resolve-ai-chatbot-review-8893450) --- ### 8. [RoboMatic.ai](https://www.g2.com/products/robomatic-ai/reviews) RoboMatic is the next generation bot system that can assist people in their daily life. It can be integrated in desktop, web, mobile or IoT applications to be used in businesses or personal purposes. RoboMatic intelligence is improving every second by teachers all over the world. A free API for developers and much more! **Average Rating:** 3.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate RoboMatic.ai?** - **Control:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind RoboMatic.ai?** - **Seller:** [InfraDrive](https://www.g2.com/sellers/infradrive) - **HQ Location:** N/A - **Twitter:** @RoboMatic_AI (49 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of RoboMatic.ai? **"[Freely available API which is useful for daily life](https://www.g2.com/survey_responses/robomatic-ai-review-9806974)"** **Rating:** 4.5/5.0 stars *— Vinay K.* [Read full review](https://www.g2.com/survey_responses/robomatic-ai-review-9806974) --- **"[Use of tests in AI](https://www.g2.com/survey_responses/robomatic-ai-review-9878673)"** **Rating:** 4.0/5.0 stars *— Julio C.* [Read full review](https://www.g2.com/survey_responses/robomatic-ai-review-9878673) --- ### 9. [Sara](https://www.g2.com/products/sara/reviews) Sara is a breakthrough digital assistant for case managers that does most of the work a human assistant can do in terms of client follow-up, data entry, and documentation—something that typically absorbs 60%–80% of front-line staff time. Sara can complete direct client communication by text, including surveys and follow ups, and automatically stores the interaction in an agency’s existing platform technology, whether it’s an Electronic Health Record (EHR), a Case Management System (CMS) a Client Relationship Management System (CRM), or any other system of record. It also manages electronic signatures and has HIPAA compliant remote video conferencing. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Sara?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Sara?** - **Seller:** [SaraWorks](https://www.g2.com/sellers/saraworks) - **Year Founded:** 2010 - **HQ Location:** Coeur d'Alene, US - **LinkedIn® Page:** https://www.linkedin.com/company/sara-works/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Sara? **"[Good to service's & support by company](https://www.g2.com/survey_responses/sara-review-8585293)"** **Rating:** 4.5/5.0 stars *— Satya Narayan P.* [Read full review](https://www.g2.com/survey_responses/sara-review-8585293) --- ### 10. [Self-Service Agent](https://www.g2.com/products/self-service-agent/reviews) U-Self Serve is an intelligent virtual assistant solution designed to enhance customer interactions by simulating human-like conversations across various channels, including text, chat, and voice. This innovative tool aims to provide users with a seamless and engaging experience, making it easier for businesses to manage customer inquiries and support tasks efficiently. Targeted primarily at businesses looking to improve their customer service capabilities, U-Self Serve is particularly beneficial for organizations that require a scalable solution to handle a high volume of customer interactions. By integrating with existing systems and channels, it enables companies to drive digital adoption and streamline customer journeys. The platform’s user-friendly customer journey designer allows businesses to create and optimize interactions without the need for extensive coding knowledge, significantly reducing the time required to implement new workflows. One of the standout features of U-Self Serve is its conversational AI, which goes beyond traditional FAQ systems. This technology allows the virtual assistant to complete tasks typically handled by human agents, providing a more comprehensive support experience. The visual and interactive nature of the platform not only expedites issue resolution but also enhances user engagement, making it easier for customers to navigate their inquiries. Additionally, U-Self Serve supports multilingual interactions, ensuring that businesses can cater to a diverse, global audience. Another key benefit of U-Self Serve is its knowledge bot functionality, which allows for real-time extraction of information. This feature ensures that customers receive accurate and up-to-date responses, further improving the overall customer experience. By enabling self-serve adoption, U-Self Serve empowers customers to find solutions independently while still providing the option for human assistance when needed. This balance between automation and personal touch is crucial for maintaining customer satisfaction in today’s fast-paced digital landscape. Overall, U-Self Serve stands out in the realm of virtual assistant solutions by offering a comprehensive, user-friendly platform that enhances customer interactions through advanced conversational AI and intuitive design tools. Its ability to integrate seamlessly with existing systems while providing a rich, interactive experience makes it a valuable asset for businesses aiming to improve their customer service operations. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Self-Service Agent?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Self-Service Agent?** - **Seller:** [Uniphore](https://www.g2.com/sellers/uniphore) - **Year Founded:** 2008 - **HQ Location:** Palo Alto , US - **Twitter:** @uniphore (2,302 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/uniphore (875 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Self-Service Agent? **"[Efficient automation for routine customer chats](https://www.g2.com/survey_responses/self-service-agent-review-13111028)"** **Rating:** 4.0/5.0 stars *— Swetha R.* [Read full review](https://www.g2.com/survey_responses/self-service-agent-review-13111028) --- **"[Easier Information Retrieval with Fewer Interruptions](https://www.g2.com/survey_responses/self-service-agent-review-13089677)"** **Rating:** 4.5/5.0 stars *— jessica g.* [Read full review](https://www.g2.com/survey_responses/self-service-agent-review-13089677) --- ### 11. [SigmaMind AI](https://www.g2.com/products/sigmamind-ai/reviews) SigmaMind AI is a platform for building, deploying, and managing conversational and voice AI agents. It enables businesses, developers, and agencies to create AI agents that understand context, integrate with external tools, execute actions, and communicate across chat and voice channels in real time. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate SigmaMind AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind SigmaMind AI?** - **Seller:** [Neo Trade](https://www.g2.com/sellers/neo-trade) - **Year Founded:** 2023 - **HQ Location:** San Fransisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/sigmamind-ai/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of SigmaMind AI? **"[Great Experience](https://www.g2.com/survey_responses/sigmamind-ai-review-8732470)"** **Rating:** 5.0/5.0 stars *— Sharon W.* [Read full review](https://www.g2.com/survey_responses/sigmamind-ai-review-8732470) --- ### 12. [Skit](https://www.g2.com/products/skit-skit/reviews) Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Skit?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10) **Who Is the Company Behind Skit?** - **Seller:** [Skit](https://www.g2.com/sellers/skit) - **Year Founded:** 2016 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/skit-ai (181 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Skit? **"[Promising AI voice agent with room for improvemnet](https://www.g2.com/survey_responses/skit-review-11059805)"** **Rating:** 4.5/5.0 stars *— Jeykaran G.* [Read full review](https://www.g2.com/survey_responses/skit-review-11059805) --- **"[Sketch is an excellent voice analysis software](https://www.g2.com/survey_responses/skit-review-8713015)"** **Rating:** 4.5/5.0 stars *— Anschaire Gildas N.* [Read full review](https://www.g2.com/survey_responses/skit-review-8713015) --- ### 13. [SmoothWeb](https://www.g2.com/products/smoothweb/reviews) Innovative engagement between brand and customer Live interaction, data capture and customer profiling Drive incremental sales in physical environments **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate SmoothWeb?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind SmoothWeb?** - **Seller:** [SmoothWeb](https://www.g2.com/sellers/smoothweb) - **Year Founded:** 2012 - **HQ Location:** Hong Kong, HK - **LinkedIn® Page:** http://www.linkedin.com/company/smoothweb (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 14. [Soul Machines](https://www.g2.com/products/soul-machines/reviews) Soul Machines™ is the world leader in humanizing AI to create astonishing Digital People. Our Digital People have an amazing, patented Digital Brain which contextualizes and adapts in real time to situations similar to human interactions. As a result, our Digital People are always ready to enhance customer brand experience. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Soul Machines?** - **Seller:** [Soul Machines](https://www.g2.com/sellers/soul-machines) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/soul-machines-os/ (55 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business, 50% Enterprise #### What Are Soul Machines's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) **Cons:** - AI Limitations (2 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Soul Machines? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **flexibility and smooth integration** of Soul Machines, enhancing their experience with impressive real-time responses. - Users are impressed with the **flexibility and smooth integration** of Soul Machines, enhancing real-time responses and overall results. - Users find Soul Machines **helpful for enhancing collaboration** , training, and employee engagement in various workplace settings. - Users are impressed by the **smooth integrations** of Soul Machines, enhancing real-time responsiveness with backend systems. **Cons:** - Users note **limitations in contextual understanding** , leading to robotic responses in complex conversations with Soul Machines. - Users feel the **scripts are limited** , which may restrict their overall experience with Soul Machines. #### What Are Recent G2 Reviews of Soul Machines? **"[Innovative Learning](https://www.g2.com/survey_responses/soul-machines-review-11470785)"** **Rating:** 5.0/5.0 stars *— Arun T.* [Read full review](https://www.g2.com/survey_responses/soul-machines-review-11470785) --- **"[Amazing design studio for animated chatbots](https://www.g2.com/survey_responses/soul-machines-review-11195364)"** **Rating:** 5.0/5.0 stars *— St Paul, MN U.* [Read full review](https://www.g2.com/survey_responses/soul-machines-review-11195364) --- ### 15. [Spot: Report Workplace Harassment and Discrimination](https://www.g2.com/products/spot-report-workplace-harassment-and-discrimination/reviews) The modern standard for secure, anonymous incident reporting and end-to-end case management. Designed by psychologists to make it easier to speak up and investigate wrongdoing at work. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Spot: Report Workplace Harassment and Discrimination?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Spot: Report Workplace Harassment and Discrimination?** - **Seller:** [talktospot.com](https://www.g2.com/sellers/talktospot-com) - **Year Founded:** 2017 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** http://www.linkedin.com/company/talktospot (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Spot: Report Workplace Harassment and Discrimination's Pros and Cons? **Pros:** - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Engagement (1 reviews) - Helpful (1 reviews) - Intuitive (1 reviews) ### What Do G2 Reviewers Say About Spot: Report Workplace Harassment and Discrimination? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of understanding** with Spot, benefiting from engaging and interactive training modules. - Users commend Spot for its **ease of use** , highlighting the engaging and interactive training modules that enhance learning. - Users appreciate the **engaging and interactive modules** of Spot, enhancing their workplace harassment training experience effectively. - Users commend Spot for its **engaging and effective training modules** , enhancing understanding of workplace harassment scenarios. - Users appreciate the **intuitive training modules** of Spot, making workplace harassment training engaging and practical. #### What Are Recent G2 Reviews of Spot: Report Workplace Harassment and Discrimination? **"[Easy to use compliance solution](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9993590)"** **Rating:** 5.0/5.0 stars *— Annabelle L.* [Read full review](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9993590) --- **"[Great Experience with Spot](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9912120)"** **Rating:** 5.0/5.0 stars *— Megan A.* [Read full review](https://www.g2.com/survey_responses/spot-report-workplace-harassment-and-discrimination-review-9912120) --- #### What Are G2 Users Discussing About Spot: Report Workplace Harassment and Discrimination? - [What is Spot: Report Workplace Harassment and Discrimination used for?](https://www.g2.com/discussions/what-is-spot-report-workplace-harassment-and-discrimination-used-for) - 1 comment ### 16. [Spryngtime](https://www.g2.com/products/spryngtime/reviews) Spryngtime is building ChatGPT for support teams. We help support teams implement support bots that understand all your business' knowledge, answers customer questions, and does tasks like refunds/cancellation. In short, a chatbot that actually resolve tickets! **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Spryngtime?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Spryngtime?** - **Seller:** [Spryngtime](https://www.g2.com/sellers/spryngtime) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Spryngtime? **"[Resolved 80% of our support tickets](https://www.g2.com/survey_responses/spryngtime-review-8373789)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/spryngtime-review-8373789) --- ### 17. [Stobee](https://www.g2.com/products/stobee/reviews) Stobee for messaging and automation. Stobee is a technology partner for businesses looking to improve their communication and streamline their processes, with its messaging and automation services designed to save time, increase efficiency, and ultimately, improve customer satisfaction. We have an experienced team with a proven track record who have delivered numerous successful projects. Our strategies are designed to help businesses streamline their communication and processes. Businesses can reach their customers through multiple messaging channels, including SMS, WhatsApp, and Facebook Messenger, making it easier to connect with them in a way that is most convenient for them. Stobee supports businesses to automate various tasks and processes, such as appointment scheduling and customer support, reducing the need for manual intervention and saving time and resources. Your chosen platform should have a user-friendly interface that requires no technical expertise, and enable you to quickly set up messaging and automation services to start seeing the benefits. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Stobee?** - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Stobee?** - **Seller:** [Stobee.com](https://www.g2.com/sellers/stobee-com) - **Year Founded:** 1989 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/stobee/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Stobee? **"[Chatbots that create relationships!](https://www.g2.com/survey_responses/stobee-review-9144774)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/stobee-review-9144774) --- ### 18. [Supsis](https://www.g2.com/products/supsis/reviews) Supsis – Omnichannel Live Support, Chatbot, and AI-Powered Customer Communication Platform Supsis is a comprehensive customer communication platform that unifies all conversations from your website, social media, and messaging apps into a single intelligent dashboard. It combines live chat, AI-powered chatbots, virtual call center capabilities, and automation features to deliver fast, consistent, and personalized experiences at every stage of the customer journey—from first contact to post-sales support. Key Features Unified Dashboard: Consolidates web live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, email, and e-commerce messages into one place—eliminating missed messages and scattered sessions. Live Support (Agent Console): Features include operator routing, queue management, department-based assignments, canned responses, internal notes, and tagging to boost team productivity. AI-Powered Chatbot: Answers FAQs, collects forms, operates outside business hours, and smoothly hands over complex cases to human agents. Smart Automations: Rule-based triggers for keywords, topics, languages, or sentiment; auto-greetings, triggered campaigns, SLA alerts, and follow-up reminders. Multilingual Support: Automatic translation and language detection for seamless cross-border communication. Real-Time Visitor Tracking: Page views, traffic sources, cart status, and other data for sending context-aware proactive messages. Video/Voice Calls & Screen Sharing: Enables face-to-face interactions for technical support, sales consultations, and identity verification. Reporting & Analytics: Track response times, resolution times, CSAT, and conversion rates by channel, department, or agent; export custom date ranges. Flexible Integrations & API: Connect with CRM, e-commerce, payment, and logistics systems; bring order or ticket details into chat flows. Mobile & Desktop Access: Browser-based dashboard and mobile apps for work anywhere. AI and Automation Capabilities: Intent & Topic Classification: Automatically categorizes messages and routes them to the right department. Knowledge Base Responses: Bot trained with your documentation to answer product, return, shipping, and billing queries. Sentiment Analysis: Prioritizes urgent or angry customer cases for live agent attention. Predictive Suggestions: Offers reply suggestions and upsell/cross-sell opportunities to agents in real-time. Virtual Call Center: Number Management & Call Flows: IVR menus, business hours, and holiday rules. Call Recording & Transcripts: Store and transcribe call history for quality control, training, and audits. Omnichannel Workflows: Merge calls, messages, and emails into a single ticket/conversation record. Security, Privacy & Compliance: End-to-End Protection: TLS encryption in transit, role-based access controls, IP restrictions, and session policies. Data Retention & Deletion Policies: Data is deleted upon account closure or after set inactivity; requests for deletion/export are supported. Compliance Ready: Meets GDPR/KVKK requirements with data minimization, logging, and access audits. Getting Started: Quick Setup: Add a single line of code to your website; connect WhatsApp and social channels. Flow Design: Use the visual bot builder to create Q&A trees, forms, and triggers. Team Configuration: Set up departments, working hours, SLA rules, permissions, and canned responses. Measurement: Track performance with CSAT surveys, goals, and reporting dashboards; optimize messaging via A/B testing. Ideal For: E-Commerce & Marketplaces: Order, returns, shipping, stock, and promotion support; cart recovery messages. SaaS & Tech Companies: 24/7 technical support, onboarding flows, and in-product assistance. Finance, Insurance, Telecom: Handle high-volume inquiries with smart prioritization. Retail & Services: Appointments, store stock info, branch directions, and loyalty program engagement. Why Supsis? True Omnichannel: All customer conversations—no matter the channel—are unified under a single thread. Scalable Architecture: Handles peak traffic during campaigns with robust infrastructure and flexible licensing. Boosts Team Efficiency: Automations and AI suggestions shorten response times and increase agent capacity. Improves Conversion & Satisfaction: Proactive, personalized messages drive sustained growth in sales and CSAT. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Supsis?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Supsis?** - **Seller:** [Softcand](https://www.g2.com/sellers/softcand) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business #### What Are Supsis's Pros and Cons? **Pros:** - Affordable (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Supsis? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **affordable pricing** of Supsis, enabling streamlined customer management without high costs. - Users love the **ease of use** of Supsis, successfully managing all tasks on a single platform seamlessly. #### What Are Recent G2 Reviews of Supsis? **"[Outstanding Customer Support and User-Friendly Interface!](https://www.g2.com/survey_responses/supsis-review-8889830)"** **Rating:** 5.0/5.0 stars *— Furkan A.* [Read full review](https://www.g2.com/survey_responses/supsis-review-8889830) --- **"[Finally, I found what I’ve been looking for!!!](https://www.g2.com/survey_responses/supsis-review-9698129)"** **Rating:** 5.0/5.0 stars *— oğuzhan g.* [Read full review](https://www.g2.com/survey_responses/supsis-review-9698129) --- #### What Are G2 Users Discussing About Supsis? - [What is Supsis used for?](https://www.g2.com/discussions/what-is-supsis-used-for) ### 19. [Tars Prime](https://www.g2.com/products/tars-prime/reviews) Tars Prime is an assistant tool that provides customer service chatbots for websites, improving your customer service capabilities. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Tars Prime?** - **Seller:** [TARS](https://www.g2.com/sellers/tars) - **Year Founded:** 2016 - **HQ Location:** Newark, DE - **Twitter:** @hellotars_ai (765 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10377263/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Tars Prime? **"[My experience with Tars Prime: this is the perfect ally for my company](https://www.g2.com/survey_responses/tars-prime-review-10183848)"** **Rating:** 4.5/5.0 stars *— Patricia B.* [Read full review](https://www.g2.com/survey_responses/tars-prime-review-10183848) --- ### 20. [The Bot Platform](https://www.g2.com/products/the-bot-platform/reviews) A more connected, engaged and efficient working world starts here. The Bot Platform is an easy to use software tool that empowers HR and Comms Teams to supercharge the way they work using bots, automation and AI. Easily create your own bots and connect them to the Communication Channels your staff are using - whether that be Microsoft Teams, Slack, Workplace from Meta and many others - in a trusted, secure and scalable environment. Create solutions that solve your key business challenges - from employee onboarding, knowledge sharing and news broadcasting through to learning and development, frontline incident reporting and compliance. Integrate with thousands of third party tools and HRIS services. Get in touch and we’ll have you set up for success in no time! **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind The Bot Platform?** - **Seller:** [The Bot Platform](https://www.g2.com/sellers/the-bot-platform) - **Year Founded:** 2016 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/the-bot-platform (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of The Bot Platform? **"[Great software, fantastic support](https://www.g2.com/survey_responses/the-bot-platform-review-8236776)"** **Rating:** 5.0/5.0 stars *— Mike A.* [Read full review](https://www.g2.com/survey_responses/the-bot-platform-review-8236776) --- ### 21. [Thinkstack AI Chatbot](https://www.g2.com/products/thinkstack-ai-chatbot/reviews) At Thinkstack, we believe AI should make conversations easier, not harder. Our tool empowers you to quickly build AI-powered chatbots that feel like real conversations. With thinkstack, you can: • Arm your chatbot with knowledge from your website, documents, and more. We'll extract and structure the key details. • Customize your chatbot's voice and personality to match your brand. • Integrate seamlessly into your website or instant, personalized support. • Handle multiple languages with ease. • Let your chatbot continuously improve through real conversations. The more it's used, the more it learns. We handle the artificial intelligence so you can focus on real connections. Give it a try and watch it work wonders! **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Thinkstack AI Chatbot?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Thinkstack AI Chatbot?** - **Seller:** [Thinkstack AI](https://www.g2.com/sellers/thinkstack-ai) - **Year Founded:** 2023 - **LinkedIn® Page:** https://www.linkedin.com/company/thinkstack-ai (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Thinkstack AI Chatbot's Pros and Cons? **Pros:** - Ease of Implementation (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About Thinkstack AI Chatbot? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of implementation** of Thinkstack AI Chatbot remarkably beneficial, enabling quick and simple setups. - Users value the **ease of use** of Thinkstack AI Chatbot, enabling fast setup without any coding skills. - Users love the **easy access** of Thinkstack AI Chatbot, making it simple for anyone to create and integrate. - Users appreciate the **easy setup** of Thinkstack AI Chatbot, enabling anyone to build and integrate chatbots effortlessly. - Users love the **easy integrations** of Thinkstack AI Chatbot, enabling quick setup and seamless functionality. #### What Are Recent G2 Reviews of Thinkstack AI Chatbot? **"[Creating intelligent chatbots is made very easy with Thinkstack AI.](https://www.g2.com/survey_responses/thinkstack-ai-chatbot-review-10402159)"** **Rating:** 5.0/5.0 stars *— Alok y.* [Read full review](https://www.g2.com/survey_responses/thinkstack-ai-chatbot-review-10402159) --- ### 22. [Tilde.AI](https://www.g2.com/products/tilde-ai/reviews) Use conversational AI to your advantage! Deliver a new customer support experience with the Tilde.AI conversational AI platform. Introduce multilingual chatbots with cutting edge natural language understanding capability, helping your customers across borders and communication channels. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Tilde.AI?** - **Seller:** [Tilde](https://www.g2.com/sellers/tilde) - **Year Founded:** 1991 - **HQ Location:** Riga, LV - **Twitter:** @tildecom (839 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tilde-sia/ (169 employees on LinkedIn®) #### What Are Tilde.AI's Pros and Cons? **Pros:** - Automation (1 reviews) - Connectivity (1 reviews) - Customer Support (1 reviews) - Customization (1 reviews) - Ease of Implementation (1 reviews) **Cons:** - Challenging Reporting (1 reviews) - Difficult Setup (1 reviews) - Learning Curve (1 reviews) - Poor Reporting (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Tilde.AI? *AI-generated summary from verified user reviews* **Pros:** - Users value Tilde.AI's **automation capabilities** , significantly enhancing translation efficiency and improving workflow management. - Users value the **seamless connectivity** of Tilde.AI, enhancing collaboration across various platforms and improving workflow efficiency. - Users value the **timely customer support** of Tilde.AI, ensuring quick assistance aligned with their work hours. - Users value Tilde.AI's **customization options** , enhancing translation accuracy and streamlining localization workflows effectively. - Users value the **ease of implementation** of Tilde.AI, notably appreciating the intuitive No-code Builder for seamless integration. **Cons:** - Users find **reporting challenging** with Tilde.AI, wishing for more straightforward insights into bot interactions. - Users find the **difficult setup** of Tilde.AI's dialogue trees to be more complex than expected, complicating the initial experience. - Users find the **learning curve** steep for setting up dialogue trees, complicating initial experiences with the bot. - Users find the **reporting features insufficient** , as detailed insights into bot performance are lacking for timely analysis. - Users find a **steep learning curve** in setting up dialogue trees, requiring time to adapt to the bot's responses. #### What Are Recent G2 Reviews of Tilde.AI? **"[Game-Changer for Technical Documentation Localization](https://www.g2.com/survey_responses/tilde-ai-review-12205381)"** **Rating:** 4.5/5.0 stars *— Hrithik S.* [Read full review](https://www.g2.com/survey_responses/tilde-ai-review-12205381) --- ### 23. [True Human Interactive](https://www.g2.com/products/true-human-interactive/reviews) Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **Who Is the Company Behind True Human Interactive?** - **Seller:** [GetAbby](https://www.g2.com/sellers/getabby) - **Year Founded:** 1999 - **HQ Location:** Pittsburgh, US - **LinkedIn® Page:** https://www.linkedin.com/company/true-image-interactive (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of True Human Interactive? **"[Technology replaced HUMANS!](https://www.g2.com/survey_responses/true-human-interactive-review-8751446)"** **Rating:** 4.0/5.0 stars *— ANUROOP F.* [Read full review](https://www.g2.com/survey_responses/true-human-interactive-review-8751446) --- **"[True Human Interactive is a great assist](https://www.g2.com/survey_responses/true-human-interactive-review-8723083)"** **Rating:** 4.5/5.0 stars *— Jahn K.* [Read full review](https://www.g2.com/survey_responses/true-human-interactive-review-8723083) --- ### 24. [Vobo.Ai](https://www.g2.com/products/vobo-ai/reviews) Vobo.AI is a VoiceBot SAAS Platform for Alexa and Google Assistant. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Vobo.Ai?** - **Seller:** [Vobo.Ai](https://www.g2.com/sellers/vobo-ai) - **Year Founded:** 2019 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/vobo-ai/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Vobo.Ai's Pros and Cons? **Pros:** - Chatbot Development (1 reviews) - Easy Creation (1 reviews) **Cons:** - Bot Functionality (1 reviews) ### What Do G2 Reviewers Say About Vobo.Ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of chatbot development** with Vobo.Ai for creating and managing voice bots seamlessly. - Users love the **easy creation** of voice bots with Vobo.Ai, simplifying their integration with Alexa and Google Assistant. **Cons:** - Users often experience **issues with deploying voice bots** , which can hinder the overall functionality of Vobo.Ai. #### What Are Recent G2 Reviews of Vobo.Ai? **"[The best AI for voice](https://www.g2.com/survey_responses/vobo-ai-review-8717847)"** **Rating:** 4.0/5.0 stars *— Rama a.* [Read full review](https://www.g2.com/survey_responses/vobo-ai-review-8717847) --- ### 25. [VOICEplug Drive-Thru AI, VOICEplug Phone AI](https://www.g2.com/products/voiceplug-drive-thru-ai-voiceplug-phone-ai/reviews) VOICEplug AI solution integrated with your restaurant’s phone system, call center, drive-thru, or online ordering system, can accept orders from customers that use natural language voice conversations and commands. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate VOICEplug Drive-Thru AI, VOICEplug Phone AI?** - **Control:** 5.0/10 (Category avg: 8.7/10) - **Analytics:** 5.0/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind VOICEplug Drive-Thru AI, VOICEplug Phone AI?** - **Seller:** [VOICEplug](https://www.g2.com/sellers/voiceplug) - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **LinkedIn® Page:** http://www.linkedin.com/company/voiceplug (63 employees on LinkedIn®) - **Ownership:** Privately Held - **Phone:** +1 650-918-6100 **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of VOICEplug Drive-Thru AI, VOICEplug Phone AI? **"[Very acucrate](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9802252)"** **Rating:** 5.0/5.0 stars *— Juan Camilo A.* [Read full review](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9802252) --- **"[Good for samll businesses - to give customers a big enterprise feel](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9803507)"** **Rating:** 4.5/5.0 stars *— rajiv r.* [Read full review](https://www.g2.com/survey_responses/voiceplug-drive-thru-ai-voiceplug-phone-ai-review-9803507) --- ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.