---
title: Katak Support Reviews
meta_title: 'Katak Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Katak Support works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Katak Support Reviews
**Vendor:** Katak Support  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About Katak Support
Katak-support is an online help desk solution for handling client requests through a web-based support ticket system.




## Katak Support Reviews
  ### 1. Kataka Support - An effective online helpdesk solution

**Rating:** 3.5/5.0 stars

**Reviewed by:** Veeral O. | Principal Solutions Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2021

**What do you like best about Katak Support?**

It is open source.
Quick install using an installation script.
It is multilingual.
Email integration is out of the box.

**What do you dislike about Katak Support?**

It does not have a mobile app.
User interface can be improved when you compare it to its peer such as Freshdesk.

**Recommendations to others considering Katak Support:**

Its a good cloud based solution for helpdesk functions.

**What problems is Katak Support solving and how is that benefiting you?**

It helps customers to raise tickets using a self service portal and also via email integration.
Helpdesk core functions provided by the tool is  sufficient for small businesses.


## Katak Support Discussions
  - [What is Katak Support used for?](https://www.g2.com/discussions/what-is-katak-support-used-for)

- [View Katak Support pricing details and edition comparison](https://www.g2.com/products/katak-support/reviews?open_modal_url=%2Fproducts%2Fkatak-support%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fkatak-support%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-09+01%3A05%3A37+-0500&secure%5Bsession_id%5D=b5fa46ca-13d5-426e-a63e-8ffefa0304e2&secure%5Btoken%5D=7617107385fc17b98f0a1b9cbc93d03c695f67885221f54a229fd06534517c09&format=llm_user)

## Katak Support Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Katak Support Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,582 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)