# Kastle Reviews **Vendor:** Kastle Systems **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.6/5.0 **Total Reviews:** 171 ## About Kastle Kastle offers unparalleled property technology solutions, safeguarding premier commercial real estate, multifamily communities, enterprise clients, and school and government facilities. Integrating advanced access control, video surveillance, and visitor management technologies, we ensure enhanced security and superior performance. As tens of thousands trust our services daily, we stand out as a partner dedicated to innovation, leadership, and comprehensive managed security services. Discover the Kastle difference at kastle.com. ## Kastle Pros & Cons **What users like:** - Users value the **ease of use** of Kastle, appreciating the quick access and reliable customer support. (56 reviews) - Users value the **responsive customer support** of Kastle, appreciating the friendly and reliable service from the team. (54 reviews) - Users commend the **helpful customer service** and real-time access, making communication and support seamless. (49 reviews) - Users value the **reliable and user-friendly access control** of Kastle for its effortless implementation and management. (27 reviews) - Users commend the **reliability** of Kastle, appreciating the responsive support and minimal equipment failures experienced. (18 reviews) - Users value the **easy-to-use interface** of Kastle, complemented by excellent customer service and reliable equipment. (18 reviews) - Access (17 reviews) - Users enjoy the **easy access** provided by Kastle's key-less system and exceptional customer support experience. (17 reviews) - Security (17 reviews) - Convenience (13 reviews) **What users dislike:** - Users experience **poor customer support** , facing delays and communication issues from the service teams when seeking assistance. (22 reviews) - Users face **access issues** with Kastle, particularly for one-time guests needing to download an app and encounter errors. (16 reviews) - Users find Kastle to be **expensive** compared to alternatives, which can limit its appeal for some customers. (10 reviews) - Users often face **inaccurate detection** issues with Kastle, leading to frustration and access complications for guests. (10 reviews) - Users experience **miscommunication** with Kastle, often needing multiple follow-ups to get clear answers from support. (9 reviews) - Users find Kastle's system **complex and sluggish** , making tasks challenging and leading to frustrating experiences. (8 reviews) - Users face **connectivity issues** with Kastle, experiencing problems with Bluetooth, power loss, and unresponsive hardware. (8 reviews) - Reliability Issues (8 reviews) - App Instability (7 reviews) - Users experience **communication issues** with Kastle, noting delays in responses and premature call disconnections. (7 reviews) ## Kastle Reviews ### 1. My Kastle Experience - Beyond Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Kastle?** Kastle provides a reliable, user-friendly access control system that is easy to implement and manage across multiple tenants. The electronic keypads and access management significantly reduce physical key issues, streamline move-ins and vendor access, and improve overall security. Customer support is responsive, and the system integrates well into daily property management operations, making it a tool we rely on frequently. **What do you dislike about Kastle?** Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer than expected depending on the property and scope. More customization and faster turnaround times for updates would improve the overall experience. **What problems is Kastle solving and how is that benefiting you?** Kastle is assisting our tenants with electronic keypads. This is benefiting us in Property Management because our tenants can manage access more efficiently, reduce reliance on physical keys, and streamline move-ins, move-outs, and vendor access. ### 2. Reliable Access Control with Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** K L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Kastle?** I appreciate that Kastle is highly regarded in the access control space and provides a reliable solution for our building access needs. They are easy to reach when issues arise, which is really valuable for us. Their flexibility and understanding of both larger and smaller buildings, as well as complicated projects, make them an excellent partner. It's particularly helpful that I can call them whenever I need assistance. The initial setup was easy, and their cameras have been simple to install and use, with no issues. **What do you dislike about Kastle?** I think what could be improved is the sales side of things. There are too many people involved who do not have holistic knowledge, so specific questions start getting very complicated when so many people are involved. **What problems is Kastle solving and how is that benefiting you?** Kastle solves our access control problem, managing building entry times for different tenants. ### 3. Elevated Security and Convenience with Kastle **Rating:** 5.0/5.0 stars **Reviewed by:** Craig C. | Facilities Manager **Reviewed Date:** February 03, 2026 **What do you like best about Kastle?** I really like the immediate control and flexibility of scheduling doors to unlock and lock, as it is very efficient. The Kastle app is an incredibly useful tool for both our regular staff and guests. Additionally, the web GUI is user-friendly and makes it easy to address issues or audit door schedules. The security system's accessibility via phone allows a high volume of guests to access the facility securely. I'm also impressed with the quick and convenient customer service. The initial setup was very easy, thanks to the knowledgeable and helpful technicians. **What do you dislike about Kastle?** There are infrequent issues with the app where it fails to work or is not as responsive. However, a reset of the app typically fixes it. **What problems is Kastle solving and how is that benefiting you?** Kastle solves safety and security concerns with 24/7 monitoring and prevents unauthorized access. It reduces staffing issues by securing areas when personnel are away. The app-supported entry is efficient for staff and guests, with user-friendly service to address issues or audit door schedules. ### 4. Exellent Products and Fast Service **Rating:** 5.0/5.0 stars **Reviewed by:** Paula E. | OFFICE Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** We recently upgraded our readers and it has and was the best thing that has happened. I loved the fast service and the attention that was given to me to support my staff. They also did a presentation for my staff with Q&A regarding the upgrade. Highly recommend Kastle to everyone in my network of friends. The staff is very professional and helpful when I need assistance and also showed me how to find and enter people in the sytem for the readers. Very helpful and professional and nice customer service! Very easy to use the system, I use it daily. We have 2 readers and it was easy. **What do you dislike about Kastle?** I wish Kastle offered the download to Apple watch customers for easy access as well. **What problems is Kastle solving and how is that benefiting you?** With Kastle, we gain both security and greater awareness of who is visiting our suite and who is not permitted entry. Additionally, I can generate various reports detailing all employees who have access to our suite. ### 5. Easy to Use cards, but app is frustrating **Rating:** 3.0/5.0 stars **Reviewed by:** Robin G. | Senior Conference and Event Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** It's very convenient for employees that work at the site. The Kastle card is my preference with just a quick tap on the sensor, you're in. The app is also a nice touch if you forget your card. **What do you dislike about Kastle?** I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we get so many complaints about people having to download an app that they'll use once. We have a lot of one time visitors for conferences and it's always an issue. We also have issues with the app saying "no access assigned" and not allowing our guests to access. I think technology can always be a bit of a pain. **What problems is Kastle solving and how is that benefiting you?** Being on the highest floor of a high rise building with a view, we get a lot of strangers coming to our floor to check out the view. Kastle helps us by keeping unwanted guests out and manages our visitors. ### 6. Kastle Security since 2019! **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie C. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Kastle?** We moved into a new building in July of 2019. We had never had a security system before coming to this new building. Everything is always a smooth transition or process. We have our security badges linked to the Kastle system as well. We have an app on our phone and everything works without issues. We can make changes in the portal or contact Kastle if needed. It's nice to know our equipment and suite is protected when we leave each night. If our alarm trips for one reason or antoher (usually a security check of the doors at night), the person who calls is very pleasant and nice. **What do you dislike about Kastle?** So far, we have not found a dislike to Kastle. All of our questions get answered in a timely matter. If we have an issue, it's taken care of immediately. **What problems is Kastle solving and how is that benefiting you?** We're secure at night and that helps with the random break-ins we have had at our old building in the past. We are able to assign each employee with a badge for elevator and door entry. It is a quick process to have them deactivated should they leave the company (for various reasons). ### 7. Seamless Integration, Easy to Use, and Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Alan S. | Chief Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Kastle?** The customer service and the product is easy to use! The integration process was essentially seamless and painless. The Bluetooth card readers are great because it eliminates the cost of physical fobs. **What do you dislike about Kastle?** Sometimes it takes longer than I would expect to resolve an issue. However, their team extremely communicative . **What problems is Kastle solving and how is that benefiting you?** During the install, their new intercom system was smaller than the original and they're finding an extension plate to cover up the wallpaper. ### 8. Mobile App Enhances Access, With Minor Setup Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Katie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Kastle?** I find the mobile app very convenient, especially now that we can do multiple intervals for unlocking doors, which is something we use regularly. With everyone having their phones, we don't need to assign or maintain records on cards or fobs to the same extent. I like that we have different schedules for various users and can check access on who used the app. **What do you dislike about Kastle?** We have a staff member that hasn't been able to successfully install the My2N system. The audio on My2N is not always good either. **What problems is Kastle solving and how is that benefiting you?** I use Kastle for mobile access control, eliminating the need for cards or fobs. It allows remote door unlocking via phones and lets us schedule doors to lock or unlock, which is super convenient. ### 9. Easy Remote Door Control That Keeps Our Suite Secure and Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen J. | Executive Assistant and Business Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Kastle?** Kastle makes managing entry to our suite very easy. With a mostly remote team, it really helps that the door can be controlled from anywhere. It keeps our suite both secure and accessible every day. **What do you dislike about Kastle?** I have to admit, our initial installation came with some bugs. They had to come out and fix it a couple of times. Once those were worked out, it's been working great. **What problems is Kastle solving and how is that benefiting you?** Our team is ever evolving, so having physical keys for everyone just isn't realistic. I like that I can manage who has access from my computer and remove people easily when I need to. ### 10. Solid Performance with Room for Admin Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** nlaboard@caqh.org L. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Kastle?** I like the Castle Presence app available on my phone because it allows me to access the office even if I've left my access card elsewhere. This app provides me with the flexibility to enter the server room and other restricted areas without hassle. Additionally, I appreciate the reliability of Kastle as it has been effectively integrated into the infrastructure of several places where I've worked. Its consistent presence and dependable functionality demonstrate its value. The administrative portal effectively performs the necessary tasks, and whenever a situation exceeds its capabilities, the support service is efficient in addressing and resolving issues. **What do you dislike about Kastle?** I dislike that the admin portal does not allow more options for customization. Specifically, when organizing big meetings, I can't extend the default time for door unlocks beyond sixty minutes without having to call support. It's inconvenient and I wish I could handle these tasks on the admin side independently. **What problems is Kastle solving and how is that benefiting you?** I use Kastle for remote access and permission management, ensuring smooth entry to secure areas. The Kastle Presence app on my phone enables me to access restricted areas without a key, enhancing my flexibility and efficiency. ### 11. Outstanding Security with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Randy M. **Reviewed Date:** November 04, 2025 **What do you like best about Kastle?** I really appreciate the effectiveness of Kastle in ensuring the safety of our building. The presence of cameras and security guards offered by Kastle is something I particularly like, as it significantly enhances surveillance and the security of our premises. The cameras allow us to monitor who comes in and goes out, providing a sense of control and safety. The security guards complement this by offering on-the-ground security presence. For our convenience, the system also allows us to provide access to visitors without the need to be physically available at the front desk, adding to the efficiency and convenience of building management. Furthermore, I found the initial setup of Kastle very easy, which speaks to its user-friendly nature. Overall, Kastle's features are integral to our security setup, providing us with a robust and reliable solution. **What do you dislike about Kastle?** I'm concerned about the pricing of Kastle. **What problems is Kastle solving and how is that benefiting you?** Kastle keeps our building safe, allowing us to monitor entrances and exits while granting access remotely without needing a front desk presence. ### 12. Kastle is very responsive and safe. **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley P. | Corporate Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Kastle?** I love that we have a rep. that is helpful, friendly, and fast! Kirby is great! I like that I feel safe regarding the after-hours security calls. The website for Admins is user-friendly, and I like the app and camera website. **What do you dislike about Kastle?** Some cell phones have strong Bluetooth ranges, and even when the person physically turns down their range, a scanner will still turn green when the person is not trying to enter that area or move in that direction. This leads to the access for those doors to stay open for a period of time, which, for us, can allow non-employees to enter the front doors before ringing the doorbell. So far, I have found that this issue is only true with Samsung devices. I did not like that the option to remedy this was for all the scanners in the office to be put on a status where the person would have to open their app to utilize their Bluetooth/phone to enter. This is why we didn't switch to that option. As phones get more advanced, I wanted to bring this to your attention as an ongoing issue. **What problems is Kastle solving and how is that benefiting you?** We can see who is coming and going with the cameras. I like that there is a doorbell to help notify us when someone is here. ### 13. Easy-to-Navigate Platform with Decent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Kastle?** They have an easy to navigate online platform and the customer service is decent. **What do you dislike about Kastle?** The fobs are not always responsive to our security doors and this can cause issues within our suite. **What problems is Kastle solving and how is that benefiting you?** Kastle is solving our security needs and that benefits us by keeping our suite secure and allowing each member of staff their own personal access. ### 14. Cumbersome Access Management Process, Needs More Direct Control **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** I guess there are some things they do well. **What do you dislike about Kastle?** I don't have the ability to directly configure unlocking doors on days we have meetings. Instead, I have to write an email requesting the times/dates, get an email backing saying they got my email, wait for a second email to learn whether they have processed my request or have questions. This feels cumbersome and inefficient. Also, I do not have a way to edit/update permissions associated with our organization's badge/id holders. Spontaneously, a colleague's access to the fitness center is revoked, occasionally the same thing happens with access to the suite. I then have to reach out to building management, who then contacts Kastle, and the issue gets resolved. It's unsettling, especially since I work part time and am not always on site to resolve access issues in a timely manner. **What problems is Kastle solving and how is that benefiting you?** They are not. I have been unable to directly control suite access (unlocking doors) for over a year, and tried for a year before that. ### 15. Customizable fields and easy employee management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** I like that we can customize it to match the fields we need to search, and that we can link it to a primary list so it’s easy to add or remove employees and contractors as needed. **What do you dislike about Kastle?** The costs feel highly repetitive, and managing multiple sites is difficult—especially when different teams aren’t aligned on the type of service we’re used to and I’m expecting. **What problems is Kastle solving and how is that benefiting you?** They resolved with the help of my IT team: 1. Deactivating badges for people that are no longer with the company is now automated. The now are deactivated using the end date field. 2. We have a badge request app that makes supervisors responsible for approving access requests. 3. I now have remote access to controllables so that I can work remotely. ### 16. Easy-to-Use Access System with Great Functionality and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. Our rep has been great—always responsive and quick to provide solutions whenever any issues come up. **What do you dislike about Kastle?** Our tenants sometimes run into Bluetooth issues when using the phone app, although it seems to vary depending on the operating system. **What problems is Kastle solving and how is that benefiting you?** We had previous issues with an outdated access system. Since bringing them on, the entire system has been revamped and the process is seamless from start to finish. ### 17. Effortless Access and Exceptional Support with Kastle **Rating:** 5.0/5.0 stars **Reviewed by:** MacKenzie S. **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** I love our rep, Chandler McAlister, because he is always available and ready to help in the nicest, most informative way. I also appreciate how easy the website is to use, and we never have reader errors. Kastle solves the problem of always trying to find a key and unlocking doors hassle-free. We truly have no complaints about Kastle and love it. **What do you dislike about Kastle?** WE have no dislikes **What problems is Kastle solving and how is that benefiting you?** Kastle makes unlocking doors hassle-free, eliminating the need to find a key. It also offers easy website use with no reader errors. ### 18. Pros and Cons of Kastle Security Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** easy to manage remotely, I can easily use mobile devices to unlock doors enter to my office through the app. very connivance. **What do you dislike about Kastle?** Tends to be more expensive than many other security providers **What problems is Kastle solving and how is that benefiting you?** We don’t need to use physical keys anymore, so we don’t worry about lost or copied keys. Instead, we use keycards or phones to open doors, which is easier and safer. We can also control who can enter the building from anywhere. This helps a lot when we need to give or remove access quickly for employees or visitors. The system also has cameras, so we can see who comes in and out, and check video if something happens. Kastle watches our building 24/7. If there is anything unusual, they let us know right away. This keeps our building safe and gives us peace of mind. ### 19. Outstanding Support Team, But Response Times Can Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** The Kastle Client Services Support Team is simply amazing! I appreciate their responsiveness in resolving issues. Their team is professional, courteous and extremely helpful. **What do you dislike about Kastle?** My main concern is the slow response time to reported issues. Kastle does send an acknowledgement email once a report is received, and they typically reply within the same day. However, there have been several instances where I had to wait more than 30 minutes for a response after reaching out to support. **What problems is Kastle solving and how is that benefiting you?** Previously, Kastle installed a security and access control system in the three stairwells that lead to our office. This system has proven to be extremely valuable. With their Kastle cards, staff members are able to enter the office directly from the stairwells. This capability is especially reassuring, as it enhances our sense of security in emergency situations. ### 20. Kastle is very responsive whenever we have an issue with our security system. **Rating:** 4.5/5.0 stars **Reviewed by:** Monica S. | Business Improvement Manager/Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Kastle?** They are quick to respond to issues that arise. **What do you dislike about Kastle?** Sometimes the tech is not clear on how to resolve issues, but they eventually figure it out. **What problems is Kastle solving and how is that benefiting you?** The door mags sometimes do not work. It is not Kastle's fault. When we moved into our building, the building management used DataWatch and did we. In 2021, the building switched to Kastle and we did too; although our equipment for our primary doors was still Datawatch. The mags started to fail and Kastle had to order the parts, and install them, which took some time. ### 21. Seamless Security with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** joy r. **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** I like Kastle's prompt response to issues and good customer service. The Kastle App is helpful because I no longer need to deal with cards, and it allows me to give limited access to visitors. Also, the initial setup of Kastle was seamless. **What do you dislike about Kastle?** Nothing **What problems is Kastle solving and how is that benefiting you?** I use Kastle for office security, solving false alarms and managing key cards and fobs. The Kastle App eliminates card hassle, allowing me to give limited access to visitors easily. ### 22. Strong Customer Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** Our rep, the quick response time and willingness to troubleshoot has made a big difference. **What do you dislike about Kastle?** Nothing that stands out, overall the experience has been positive. **What problems is Kastle solving and how is that benefiting you?** We haven’t had any major issues, but when we added the check-in/check-out badging service, our rep was extremely responsive and helpful. When the badge wasn’t working properly during installation, they jumped in quickly to help troubleshoot and get things resolved, which made the process smooth for us. ### 23. Convenient Security with Response Delays **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** I find Kastle easy to use, which really makes a difference for our team. The communication is straightforward, and the app itself is fairly easy to use, which adds to the convenience. **What do you dislike about Kastle?** The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goes off. **What problems is Kastle solving and how is that benefiting you?** Kastle solves intrusion, video, and door badging problems in our security system. ### 24. Kastle is an easy way for our organization to manage visitors to our office **Rating:** 5.0/5.0 stars **Reviewed by:** Ji Soo C. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Kastle?** Kastle is helpful when adding visitors to our building. Our organization has incorporated it into their elevators and I also use Kastle to access the building with my smart phone which is easy and convenient. I use it everyday. **What do you dislike about Kastle?** Our security guards rely very heavily on Kastle. If there is a glitch and they are unable to find the visitor we entered, they are not let up even when permitted. **What problems is Kastle solving and how is that benefiting you?** Kastle is solving the issue of having to vet every person who wants to enter our building. ### 25. Best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Chantal B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Kastle?** I like that Kastle is a turnkey solution from design, installation and implementation. The usability of their product is simple and user friendly. **What do you dislike about Kastle?** Kastle has a mandatory maintenance program but it is worth the expense to have the level of customer service that they provide. **What problems is Kastle solving and how is that benefiting you?** The ability to use the app rather than manage physical cards creates efficiencies! having everything webbased instead of having to physically be at a desktop to make changes is cutting edge. We love Kastle for so many reasons! ### 26. Kastle Gives our Office Peace of Mind **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla S. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Kastle?** Kastle has provided our office peace of mind. The ability to keep our office secure, while also ensuring the intended personnel have easy access is incredibly valuable to our team. Many of our team members also appreciate the flexibility of using their phones to access the building via Bluetooth. **What do you dislike about Kastle?** At times the admin site can be glitchy and we have encountered delays in responses from customer service teams. **What problems is Kastle solving and how is that benefiting you?** It ensures only authorized personnel have access to our office, giving our team peace of mind. ### 27. Outstanding Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Director of Security, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Kastle?** Kastle has excellent customer service. Highly recommend. **What do you dislike about Kastle?** I have not found many things that I dislike about Kastle. **What problems is Kastle solving and how is that benefiting you?** Kastle has solved the majority of our tenant based needs. ### 28. A Seamless, One-Stop Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia G. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Kastle?** Kastle offers a streamlined process for managing office security. Their administrator portal is organized and easy to navigate, making daily updates and changes easy. Their customer support team is quick to respond and regularly check-in to ensure customer satisfaction. **What do you dislike about Kastle?** We have yet to run into any issues with Kastle services. **What problems is Kastle solving and how is that benefiting you?** Kastle allows us to manage daily office visitation. Additionally, we use Kastle systems to control our main entrance. ### 29. Good product, great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Kastle?** Our contact, Derrick Thompson. His responsiveness, thoroughness, and kindness make using the product so much better. **What do you dislike about Kastle?** The website can be finicky and frequently has issues saving the changes I make within a profile. For example, sometimes when I make 2 changes to a profile (add a floor access and change an email for example) then click save, I will get an error message saying only one change was saved and I have to go back and redo. **What problems is Kastle solving and how is that benefiting you?** Security around the building and keeping certain areas off limits. ### 30. Kastle: Organized, Powerful Badge Access with Minor Logout Annoyance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kastle?** Kastle is very organized and has been a game changer when it comes to badge access and reports. I enjoy the depth that this platform brings where I am able to successfully complete various types of requests asked of me. **What do you dislike about Kastle?** There isn't necessarily anything that I do not like. I am not fond of the quick logout time period that is given, but that is such a small issue. **What problems is Kastle solving and how is that benefiting you?** Kirby Peek has been my saving grace, truly. He is always available to assist with any requests or asks that I am not sure of. He has taken the time to walk me through situations and is truly such a big help when I need it most! Kastle in general assists with complex badge access requests and I really enjoy getting to run reports in different ways. ### 31. Professional, Helpful, and always prompt to respond to any request we make. **Rating:** 5.0/5.0 stars **Reviewed by:** Dev 0. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kastle?** They are on point anytime we reach out with a request. Once submitted, consider it handled as they are quick to address any requests whether it be for support or a quote at a new site, we never need to follow up with them, they keep us informed. Our main site is very simple to manage with the myKastle portal, most of our issues have ended up being User error or an oversite on our end. Their support is top tier and their install teams are quick, professional, and are more than willing to go the extra mile to ease the integration during the implementation. **What do you dislike about Kastle?** They control what hardware you can and can't use at your site. While there are good reasons for this sometimes, the markup in the access control industry is on a whole different level and the inventory and programming software is tightly controlled. **What problems is Kastle solving and how is that benefiting you?** We keep all of our doors locked 24/7, no badge = no access. We have taken then burden off our front staff by putting them behind a badged door and a phone in the lobby for visitors to call their company sponser to let them in. No sales people just walking around the office looking for someone to sell a product to that no one requested. ### 32. A Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Emily U. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kastle?** Kastle is a great service for our tenants at our building. The system is intuitive, reliable, and works efficiently across all entry points. Ongoing use over the last several years has been virtually maintenance free, and when we've had any issues, customer support has been responsive and knowledgeable. The ease of setup for application access is very helpful with businesses that have high turnover in their staff. It's clear that a lot of thought went into designing a system that feels natural and easy to use for everyone. **What do you dislike about Kastle?** If I had one complaint about Kastle, it would be some of the UX involved with setting up cards, groups, and changing access times. I feel like that could be improved in the future, but it functions well for the time being. And really, that's me reaching for something to dislike. **What problems is Kastle solving and how is that benefiting you?** Kastle allows for our building to have multiple access points and groups. This helps us contain the access provided to separate tenants who may share common areas, and makes it easy for us to manage a high volume of users. ### 33. Kastle provides good customer service and their platform is the most intuitive one I have used. **Rating:** 4.0/5.0 stars **Reviewed by:** sam h. | Property Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** the helpful customer service and intuitive platform are my favorite parts. Cory Augustine is our account representative. **What do you dislike about Kastle?** sometimes the search function on the admin site does not give me the intended result. **What problems is Kastle solving and how is that benefiting you?** we just got a new company into our building and Kastle was very helpful in delivering over 200 access cards to the new tenants. ### 34. Straightforward System and Helpful Support, But Website Can Be Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Kendra P. | Tenant Service Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Kastle?** Kastles system is straight forward. allows you to be as specific as you need when entering in information. the customer service is always helpful and finds solutions. **What do you dislike about Kastle?** the slowness of the website and the log out time **What problems is Kastle solving and how is that benefiting you?** Kastle allows us to monitor access to specific doorways, which is helpful due to the restrictions some doors have for out tenants. ### 35. User-Friendly Software with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa V. | RECEPTIONIST, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kastle?** Kastle software is very user friendly. Kastle support team is polite and easy to speak with. **What do you dislike about Kastle?** The Kastle software if awesome but can sometimes lag or slow to open. **What problems is Kastle solving and how is that benefiting you?** Kastle has solved many issues I had in the past from unlocked doors, down cameras, and issues with app and entry fobs. ### 36. The dedication you should expect **Rating:** 4.5/5.0 stars **Reviewed by:** Robert M. | Senior superintendent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Kastle?** Your team develops a good placement plan, your installers are prepared, your monitoring crew stays active, so my favorite part of working with Kastle is the consistant attention and professionalism at each level. **What do you dislike about Kastle?** I don't have a lot to complain about, but it took a while to explain why I had 2 cameras going down when power was out. I think everyone there eventually knew why that was happening. **What problems is Kastle solving and how is that benefiting you?** we are in a high crime area and with the voice feature, you get about as much deterant as you can without acutally having someone sit here. ### 37. Kastle **Rating:** 4.5/5.0 stars **Reviewed by:** Alana V. | Location Services Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** The system is very easy to use, update and navigate. Our point of contact is always available and responsive. They do their best to have issues solved as soon as possible when they are raised **What do you dislike about Kastle?** We are in Canada, they have wonderful service, but getting a technician in is a bit of a challenge and any parts are not available locally, have to wait for them to come across the boarder **What problems is Kastle solving and how is that benefiting you?** ensuring our space is secure. They monitor our doors for alarms and send quick notifications of an incident. The panic buttons have a quick response time. ### 38. User-Friendly Web Interface, Layout Could Be Even Simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Judah D. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Kastle?** The web interface makes it very easy to do everything I need to do **What do you dislike about Kastle?** nothing in particular but the website layout could potentially be simpler, but it really is fine as it is **What problems is Kastle solving and how is that benefiting you?** We can view the cameras easily from a browser and temporarily unlock a door through the mykastle.com web interface to let people in. ### 39. Excellent Business Coverage and User-Friendly Online Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Diane H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Kastle?** Great business coverage and interface with property management. Especially appreciate the ability to manage our account on the online portal. **What do you dislike about Kastle?** There i nothing I can immediately think of. **What problems is Kastle solving and how is that benefiting you?** The Customer Support team is always knowledgeable and quick to assist. I have often called for assistance with assigning and reassigning key fobs. ### 40. Great App, But Occasional Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** It's so convenient to have an app on your phone rather than needing to carry a keycard everywhere. **What do you dislike about Kastle?** There are days when using the app can be unreliable, as you sometimes have to open it just to access a door or lift. Even when you are standing right in front of the door, it may display a 'reader out of range' message, which can be frustrating. **What problems is Kastle solving and how is that benefiting you?** We haven't had any real problems but when i have contact Kastle for support they have always been helpful. ### 41. Love Kastle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Kastle?** Kastle is very simple and easy to use as an admin. **What do you dislike about Kastle?** The website for kastle is slow to get started. **What problems is Kastle solving and how is that benefiting you?** Its easy to get someone access to the building easy and also removing them. ### 42. Responsive, Reliable, and Competitively Priced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** They are responsive, reliable, and offer competitive pricing. **What do you dislike about Kastle?** Nothing at the moment. I like everything about Kastle **What problems is Kastle solving and how is that benefiting you?** Efficient Access Control. It makes our day to day responsibilities easier. ### 43. Responsive Vendor with Technological Advancements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** Kastle has great features with regards to card access security and cameras. The links are easy to use for both card access and Kastle video. **What do you dislike about Kastle?** The accuracy of the features are sometimes in question. I understand that things aren't perfect though so we work with it. When I bring it up to Kastle reps, they always take the feedback and look into the issue. The cost is also something to note but it's reasonable for the quality of the product. **What problems is Kastle solving and how is that benefiting you?** Kastle helps us identify transients and activity throughout the building that we are not always physically present for. We are able to identify gaps in our security and the footage helps us find out what happened. ### 44. Kaslte works well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** Kastle software is easy to use, allowing end users to add and remove personnel and run reports on the system's status. When there is an issue, the customer service staff is very polite and helpful. **What do you dislike about Kastle?** The only issue I have had is when ordering supplies, and being a tax-exempt institution, we have had to go back and get the tax removed and credited back. **What problems is Kastle solving and how is that benefiting you?** Kastle solves the need for a receptionist. ### 45. Responsive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Kastle?** Our team at Kastle is very responsive and professional. I appreciate their knowledge and caring about customer service. **What do you dislike about Kastle?** Some products aren't as high quality as I'd expect - turnstiles that don't work well, camera interfaces that are hard to manage, credential management isn't intuitive, and website timeout is too fast. **What problems is Kastle solving and how is that benefiting you?** Putting visitor requests in our tenants' hands instead of our office having to manage Building access is streamlined Video surveillance is expanded ### 46. Customer Service is always so leery of you & what you want even though you have emailed them before. **Rating:** 5.0/5.0 stars **Reviewed by:** Diane B. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Kastle?** They have a lot less issues with their App than other companies do. **What do you dislike about Kastle?** I have yet to get the desktop version to keep up with Tenants. I need to get this done, but I feel like I will be jumping through hoops to get this put on my computer. **What problems is Kastle solving and how is that benefiting you?** They can help me set up the desktop version so that I can see all my buildings & tenants as needed. ### 47. Easy to Use with spectacular Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** It's easy to use and the customer service is spectacular. I think the reporting features give great information while staying simple to set-up. **What do you dislike about Kastle?** It meets our needs, there's not an area where it's not doing what we need it to. **What problems is Kastle solving and how is that benefiting you?** We use it for our badge management and they're connected to our overall building systems. ### 48. Reliable Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Kastle?** Service is reliable, have not experienced significant instances of outage or equipment failure. **What do you dislike about Kastle?** Have experienced some delay in tech arriving on site when there has been a problem. **What problems is Kastle solving and how is that benefiting you?** Security is our biggest benefit. Ease of use of the system is helpful. Cell phone credentials a big positive. Visitor management is a nice feature but we haven't utilized due to limited number of visitors we have come to our site. ### 49. Easy to use office security system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** It is a simple system where we can easily add or remove cards from our account. Also has good notice for unexpected access and other issues, with customer service typically calling within a minute or two. **What do you dislike about Kastle?** Our office building required that we use Kastle as our security provider. Fortunately we have had a good experience, but that requirement was off putting. **What problems is Kastle solving and how is that benefiting you?** It is keeping our office suite secure by tracking entry/access. ### 50. Always helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa O. | Property Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kastle?** Everything is always very easy to do, insert requests and make changes **What do you dislike about Kastle?** On occasions I have to ask for an invoice explanation since there is no information **What problems is Kastle solving and how is that benefiting you?** N/A - [View Kastle pricing details and edition comparison](https://www.g2.com/products/kastle/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+00%3A36%3A36+-0500&secure%5Bsession_id%5D=1931b901-8161-405e-9197-99eaf54791d6&secure%5Btoken%5D=54a199c2c4513226655b29c3fe5ea0346e52cdc194be72de943ee23f68d870a2&format=llm_user) ## Kastle Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Platform Interoperability** - Notifications - Hardware **Video Intelligence** - AI-Based Search - Object Detection - Workflow **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making ## Top Kastle Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (604 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews)