The website is modern, and the customer service rep assigned to my property is very helpful (Derrick Thompson) Review collected by and hosted on G2.com.

I have no issues with Kastle, the system works well. Review collected by and hosted on G2.com.

As a fairly new customer. We have had a phenomenal experience with Kastle. Customer support for the initial setup & introductory. Kastle offers training, assigns account reps and is really a hands-on company. If I need support someone is always available to help usually by email and they get back to me in a prompt manner. Kastle customer service is so exceptional I constantly compare the big difference between our other vendors. I love the functional online portal I/we have had an overall great experience with Kastle. Review collected by and hosted on G2.com.

The alarm alerts when our office door is left open to long. I believe we can setup this up to minimax a time for this but the alerts have decreased. Review collected by and hosted on G2.com.

It's helpful especially when needing to reactivate key fobs. Customer service is fast and reliable. Review collected by and hosted on G2.com.

I really haven't experience any downsize while using Kastle, even when messages come through saying the system will be down. It doesn't affect me during my hours of work. Review collected by and hosted on G2.com.

I like how seamless the communication process is. Review collected by and hosted on G2.com.

Sometimes it can be difficult to find what i need. Review collected by and hosted on G2.com.

Equipment, Techs, technology, people. ........ Review collected by and hosted on G2.com.

Understaffed, a lot of follow up, takes more than a week to get repairs completed, NEW installs and projects take MONTHS, not weeks. Review collected by and hosted on G2.com.

Responsiveness from our account manager when reaching out to them. Review collected by and hosted on G2.com.

Not every technician is as knowledgeable as we'd hope for. Review collected by and hosted on G2.com.

I love their customer service and how they are always available when I need help. There is never a delay and I also love how the instructions are given clearly to me and the way they help with my company as well. Another plus is their website, it's easy, I use it all the time and the features that I can terminate a profile or activate a badge on my own time is very useful. Review collected by and hosted on G2.com.

There is nothing negative I can think about Kastle. Review collected by and hosted on G2.com.

easy to use for adding the many visitors that we have Review collected by and hosted on G2.com.

There is Nothing that I dislike about Kastle Review collected by and hosted on G2.com.

ease of communication with submitting requests Review collected by and hosted on G2.com.

response to emails needs improvement from account representatives and managers Review collected by and hosted on G2.com.

Customer service was always available and ready to help. Review collected by and hosted on G2.com.

I don't have any dislikes about Kastle. Always received good service. Review collected by and hosted on G2.com.