As the key keeper, I hold the key to unlock the front door daily and keep it unlocked if I'm sitting at the reception desk. I like that when it is unlocked - the light that shines on the card swiper is green. If it is locked - it is red... the employee trying to get in better have their Kastle Card to enter. it is easy to activate a new employee as well as to deactivate if one has left the company, It is instant-either way. When I am not here, the front door remains locked. I've made one of the cards a restroom card and leave it at the front desk - accessable - to be able to come and go since the restroom is outside in the hallway. Review collected by and hosted on G2.com.

I'm not feeling any dislikes about Kastle... If I'm unable to figure something out, I just call my rep and he/she helps me troubleshoot. If I have issues- it is while making a list of employees with their card numbers. Review collected by and hosted on G2.com.

Great security, card readers work very well with the key cards (almost 0 connection issues) Review collected by and hosted on G2.com.

Not much - only area I have some confusion with is navigating the Kastle website. Adding/deleting new users is easy, but the rest of the website is not super easy to understand. I currently have trouble finding a terminated user list on there. Review collected by and hosted on G2.com.

PRFAA has the central office in DC, HR department can manage all the personnel at the central office conveniently. Review collected by and hosted on G2.com.

We need to control access at a service center in NY and a regional office in FL. It is complicated to allow new HR staff access to the platform. Review collected by and hosted on G2.com.

Intuitive interface and responsive customer support team Review collected by and hosted on G2.com.

Nothing comes to mind. It's been a positive experience Review collected by and hosted on G2.com.

I like the accessibility to assistance and their fast response times. They show genuine concern for the issues that come up. Review collected by and hosted on G2.com.

I actually don't have any concerns at this time. Review collected by and hosted on G2.com.

The integrated web interface and monthly reports. Review collected by and hosted on G2.com.

Maintenance and upgrades can be inconvenient. Review collected by and hosted on G2.com.

Peace of mind knowing that my site is being monitored even when I'm not there. Review collected by and hosted on G2.com.

Some times the phone calls could be avoided. We've had fire dept called when clearly there were just employees working or we've been called when a camera set off a false flair (no temps over 68 degrees) and yet they still call and ask if we'd like the fire dept dispatched. Also the delay between when a "fire" starts till when you get a call, can be up to 10+ minutes. Review collected by and hosted on G2.com.

Security is the best I have access to everything in real time. The techs are very friendly and reliable and the project manager too Review collected by and hosted on G2.com.

I wish my sales rep was better with communication, sometimes it takes a few follow ups in order to get my answer Review collected by and hosted on G2.com.

Customer Service and always so friendly. Review collected by and hosted on G2.com.

They don't call before coming onto property most of the time. Review collected by and hosted on G2.com.

Typically convenient to get into locked spaces, Keeps shared spaces secure Review collected by and hosted on G2.com.

-Kastle Presence app asks too many permissions

- Presence app is buggy and doesn't let me remotely unlock (tested on multiple phones)

- have to contact customer support for setting door schedule Review collected by and hosted on G2.com.