Our rep, the quick response time and willingness to troubleshoot has made a big difference. Review collected by and hosted on G2.com.

Nothing that stands out, overall the experience has been positive. Review collected by and hosted on G2.com.

That I can access it from any desktop and reports are easier to pull Review collected by and hosted on G2.com.

Takes too long for someone to come to site when turnstile is not working properly Review collected by and hosted on G2.com.

I find Kastle easy to use, which really makes a difference for our team. The communication is straightforward, and the app itself is fairly easy to use, which adds to the convenience. Review collected by and hosted on G2.com.

The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goes off. Review collected by and hosted on G2.com.

Kastle is helpful when adding visitors to our building. Our organization has incorporated it into their elevators and I also use Kastle to access the building with my smart phone which is easy and convenient. I use it everyday. Review collected by and hosted on G2.com.

Our security guards rely very heavily on Kastle. If there is a glitch and they are unable to find the visitor we entered, they are not let up even when permitted. Review collected by and hosted on G2.com.

I like that Kastle is a turnkey solution from design, installation and implementation. The usability of their product is simple and user friendly. Review collected by and hosted on G2.com.

Kastle has a mandatory maintenance program but it is worth the expense to have the level of customer service that they provide. Review collected by and hosted on G2.com.

Kastle has provided our office peace of mind. The ability to keep our office secure, while also ensuring the intended personnel have easy access is incredibly valuable to our team. Many of our team members also appreciate the flexibility of using their phones to access the building via Bluetooth. Review collected by and hosted on G2.com.

At times the admin site can be glitchy and we have encountered delays in responses from customer service teams. Review collected by and hosted on G2.com.

Kastle has excellent customer service. Highly recommend. Review collected by and hosted on G2.com.

I have not found many things that I dislike about Kastle. Review collected by and hosted on G2.com.

Kastle offers a streamlined process for managing office security. Their administrator portal is organized and easy to navigate, making daily updates and changes easy. Their customer support team is quick to respond and regularly check-in to ensure customer satisfaction. Review collected by and hosted on G2.com.

We have yet to run into any issues with Kastle services. Review collected by and hosted on G2.com.

Our contact, Derrick Thompson. His responsiveness, thoroughness, and kindness make using the product so much better. Review collected by and hosted on G2.com.

The website can be finicky and frequently has issues saving the changes I make within a profile. For example, sometimes when I make 2 changes to a profile (add a floor access and change an email for example) then click save, I will get an error message saying only one change was saved and I have to go back and redo. Review collected by and hosted on G2.com.

Kastle is very organized and has been a game changer when it comes to badge access and reports. I enjoy the depth that this platform brings where I am able to successfully complete various types of requests asked of me. Review collected by and hosted on G2.com.

There isn't necessarily anything that I do not like. I am not fond of the quick logout time period that is given, but that is such a small issue. Review collected by and hosted on G2.com.