Very user-friendly, and the account manager is always available to answer my questions whenever they come up. Review collected by and hosted on G2.com.

I can’t think of any issues at the moment. Overall, my experience as a user has been easy, smooth, and genuinely helpful. Review collected by and hosted on G2.com.

I find Kastle to be very friendly, especially in the shelter. It's easy enough to set up with no problems or difficulties, which I appreciate. Review collected by and hosted on G2.com.

Nothing everything is perfect Review collected by and hosted on G2.com.

It is easy to set up the lock schedule and it is easy to communicate with them. Review collected by and hosted on G2.com.

Nothing, they are easy to work with and are quick to respond. Review collected by and hosted on G2.com.

Kastle service is professional, accurate and 100% active supporting the security and business performance Review collected by and hosted on G2.com.

Kastle should provide some refresher training Review collected by and hosted on G2.com.

I really appreciate the effectiveness of Kastle in ensuring the safety of our building. The presence of cameras and security guards offered by Kastle is something I particularly like, as it significantly enhances surveillance and the security of our premises. The cameras allow us to monitor who comes in and goes out, providing a sense of control and safety. The security guards complement this by offering on-the-ground security presence. For our convenience, the system also allows us to provide access to visitors without the need to be physically available at the front desk, adding to the efficiency and convenience of building management. Furthermore, I found the initial setup of Kastle very easy, which speaks to its user-friendly nature. Overall, Kastle's features are integral to our security setup, providing us with a robust and reliable solution. Review collected by and hosted on G2.com.

I'm concerned about the pricing of Kastle. Review collected by and hosted on G2.com.

The system is easy to use and not complicated. Review collected by and hosted on G2.com.

We wish we can add multiple names with emails Review collected by and hosted on G2.com.

It's very easy to navigate. Great support Review collected by and hosted on G2.com.

I don't use it enough to dislike anything. Review collected by and hosted on G2.com.

I love that we have a rep. that is helpful, friendly, and fast! Kirby is great! I like that I feel safe regarding the after-hours security calls. The website for Admins is user-friendly, and I like the app and camera website. Review collected by and hosted on G2.com.

Some cell phones have strong Bluetooth ranges, and even when the person physically turns down their range, a scanner will still turn green when the person is not trying to enter that area or move in that direction. This leads to the access for those doors to stay open for a period of time, which, for us, can allow non-employees to enter the front doors before ringing the doorbell.

So far, I have found that this issue is only true with Samsung devices. I did not like that the option to remedy this was for all the scanners in the office to be put on a status where the person would have to open their app to utilize their Bluetooth/phone to enter. This is why we didn't switch to that option. As phones get more advanced, I wanted to bring this to your attention as an ongoing issue. Review collected by and hosted on G2.com.

They have an easy to navigate online platform and the customer service is decent. Review collected by and hosted on G2.com.

The fobs are not always responsive to our security doors and this can cause issues within our suite. Review collected by and hosted on G2.com.

I guess there are some things they do well. Review collected by and hosted on G2.com.

I don't have the ability to directly configure unlocking doors on days we have meetings. Instead, I have to write an email requesting the times/dates, get an email backing saying they got my email, wait for a second email to learn whether they have processed my request or have questions. This feels cumbersome and inefficient.

Also, I do not have a way to edit/update permissions associated with our organization's badge/id holders. Spontaneously, a colleague's access to the fitness center is revoked, occasionally the same thing happens with access to the suite. I then have to reach out to building management, who then contacts Kastle, and the issue gets resolved. It's unsettling, especially since I work part time and am not always on site to resolve access issues in a timely manner. Review collected by and hosted on G2.com.